1.      Sri Ananda Kumar Basu,

son of late Anil Kumar Basu.

2.      Smt. Sandhya Basu,

wife of Sri Ananda Kumar Basu,

both residing at 202 / 1, Ramkrishnapur Lane,

P.O. Ramkrishnapur, P.S. Shibpur,

District – Howrah,

PIN – 711 101.

3.      Sri Avijit Chatterjee,

son of late Gispati Chatterjee,

residing at BK – 29, Salt Lake City,

Kolkata. ----------------------------------------------------------------- COMPLAINANT.

-          Versus   -

1.      Sri Tanmoy  Dey.

2.      Smt. Soma Dey,

both of Guddy Tour & Travels,

situated at 7/18A/1, Bjoygarh,

Kolkata – 700 032. ------------------------------------------------OPPOSITE PARTIES.

                                                P    R    E     S    E    N     T

President     :     Shri T.K. Bhattacharya, M.A. LL.B. WBHJS.

Member      :      Shri P.K. Chatterjee.

Member       :     Smt. Jhumki Saha.

                                                 F  I   N   A    L       O   R   D    E     R

1.                  The instant case was filed by complainants U/S 12 of the C.P. Act, 1986

wherein the complainants have  prayed for direction upon the o.ps. to  refund the advance booking amount and to pay compensation of Rs.  1 lac  together with litigation costs as the O.Ps. of Guddy Tour and Travels in spite of receiving Rs. 22,000/- from the complainant nos. 1 & 2  on 19-04-2011 for advance booking payment of air charges for a trip of five nights and five days for a tour to Port Blair Andaman together with Rs. 10,500/- from complainant no. 3 did not confirm the date of journey and ultimately informed on 03-05-2012 that the O.Ps. were not able to conduct the tour.    

2.                  Notices were issued to the O.Ps. but those  were received back with the postal

endorsement ‘left’. Inasmuch as the O.Ps. did not leave any proper address in their erstwhile residence, the postal endorsement ‘left’ tantamounts to a good service in view of the decision of the Hon’ble Court. So the complaint heard ex parte.

3.         Upon pleading of complainants  two points arose for determination :

i)          Is there any deficiency in service on the part of the O.Ps.  ?

ii)                  Whether the complainants are  entitled to get any relief as prayed for ? 

DECISION  WITH   REASONS      :

4.      Both the points are  taken up together for consideration. From the enclosures it is

apparent that the O.Ps. received Rs. 22,000/- by cash from the complainant nos. 1 & 2 as air charges for the trip to Port Blair Andaman and also Rs. 10,500/- by cheque no. 577075 from complainant no. 3. On repeated requests the O.Ps. did not inform the complainants of the confirmed date of journey and ultimately on 03-05-2012 they expressed their

inability to conduct the tour.

5.      In view of the unchallenged testimony ( photo copies ) we are of the view that the

O.Ps. are responsible for gross deficiency in service and therefore, it is fit case where the prayer of the complaint shall be allowed.  

      Hence,

O     R     D      E      R      E        D

      That the C. C. Case No. 35 of 2013 ( HDF 35 of 2013 )  be  and the same is allowed ex parte with costs against O.Ps.

      The O.Ps. be directed to  refund the sum of Rs. 32,500 ( Rs. 22,000 + 10,500) to the complainants together with the interest @ 9% per annum within 30 days from the date of this order failing the amount shall carry interest @ 12% per annum till full satisfaction.

      The o.p. do also pay a sum of Rs. 30,000/- for causing mental pain and prolonged harassment to the complainants.

      The complainants are also entitled to a litigation cost of Rs.  3,000/-.

      The complainants are at liberty to put the decree into execution after expiry of the appeal period.

      Supply the copies of the order to the parties, as per rule.

DICTATED  &    CORRECTED

BY   ME.  

  (    T.K. Bhattacharya  )                                               (    T.K. Bhattacharya  )

  President,  C.D.R.F.,Howrah.                                   President, C.D.R.F.,Howrah.

 (  Jhumki Saha  )                                                              (  P. K. Chatterjee )

 Member, C.D.R.F.,Howrah.                                       Member,  C.D.R.F.,Howrah.