Orissa

Rayagada

CC/112/2019

Sarojini Patra - Complainant(s)

Versus

Sr superintendent of Post Officers - Opp.Party(s)

Self

08 Oct 2020

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, RAYAGADA,  STATE: ODISHA, 765 001.

……

 

C.C. Case  No.  112 / 2019.                               Date.    8     . 10      . 2020

P R E S E N T .

Sri  Gadadhara  Sahu,                                                     President-In-Charge

Smt. Padmalaya  Mishra,                                              Member.

 

 

Smt. Sarojini Patra, W/O: Sri Vhimasen Patra,   Khamariguda, Via:Padmapur, Dist:Rayagada.                                                                           …. Complainant.

Versus.

1.The  Superintendent of Post office, Rayagada Divison, Rayagada. 

2.The Post Master, Rayagada  Head post office, Rayagada.

3.The Inspector of Sub-Division (Postal), Gunupur,Dist:Rayagada.

4.The Branch Post Master, Khambariguda,  Dist:Rayagada 765 025.                                                                                                    ….Opposite parties.

Counsel for the parties:                         

For the complainant: - Self.

For the O.Ps:- In person. 

JUDGEMENT

The  crux of the case is that  the above named complainant alleging deficiency in service  against  afore mentioned O.Ps    for  non payment of  RPLI   amount bearing account  No. R-OR-BF-EA-26728  a sum of Rs. 1,71,500.- which was issued by the O.Ps  in favour of the complainant   for which  the complainant  sought for redressal of the grievances raised by the complainant.

On being noticed the O.Ps appeared in person  and filed written version and prays the forum to dismiss the case against the O.Ps for the best interest of justice.

Heard from the  complainant  inter alia from the O.Ps at  length.  We perused the complaint petition and the documents filed by both the parties.

         FINDINGS.

            In  the written version  the O.Ps  have submitted that  on getting the show cause notice from the  forum this office has taken action to close  the said  RPLI   amount bearing account  No. R-OR-BF-EA-26728  having sum assured for Rs.1,00,000/- with monthly premium of Rs.615/- was procured  by the complainant at Khambariguda BO on dt.21.3.2005. Subsequently she has made deposit of Rs. 615/- per month and deposited her last instalment on Dt. 09.2.2019. While claiming for maturity value   Smt. Kusuma Kumari Dalapati has applied on signing  the name of the insurant as Sarojini Patra  instead of Smt. Kusuma Kumari Dalapati.  As per Directorate  PLI letter No. 25-2/FIF/2012-LI dtd. 14.1.2013 while Smt. Kusuma Kumari Dalapati claimed  for maturity  value   she failed  to submit the required documents for change ofname and sanction of the maturity  value in respect of RPLI  policy  in name of Smt. Sarojini Patra instead of Smt. Kusuma  Kumari Dalapati.  As a result of which a several  correspondence   was made for submission of the necessary  documents by Smt. Kusuma Kumari Dalapati. Subsequently on getting the same and duly verified  by the  inquiring authority the Manager  (CPC/P)LI),Rayagada  HO was accorded  necessary approval for settlement of  maturity claim on changing the name of the insurant from Smt. Kusuma Kumari  Dalapati    to Smt. Sarojini Patra on Dt. 4.2.2020.   The  Manager,(CPC/PLI),Rayagada H.O. was accorded necessary approval  for settlement of maturity claim on changing the name of the insurant from Smt. Kusuma Kumari Dalapati to Smt.  Sarojini Patra on Dt. 4.2.2020. The  Rayagada Head post office on getting  the same has sanctioned the maturity  value   for Rs.1,71,500/- on Dtd. 29.1.2020  in favour of Smt. Sarojini Patra,  towards the RPLI policy  No. R-OR-BF-EA-26728  holding in the name of Smt. Kusuma Kumari Dalapati.   The O.Ps as duty bound regret the inconvenience if any caused to the insurant Smt. Kususma Kumari Dalapati while issuing necessary  approval  for change of name  of the insurant and sanction of the maturity value in favour of Smt. Sarojini Patra.  

                During the course of   hearing  the complainant is present  in person before the  forum and not objected the written version filed  by the O.Ps.

                Verified the  relevant documents  filed  by both  the parties.

The grievance of the complainant was considered by the O.Ps. and  sanction has been accorded for  payment  of  RPLI maturity value a sum of Rs. 1,71,500/-  and has already paid  to the complainant  on Dt.29.1.2020.

The O.Ps in their written version clearly mentioned non payment of RPLI  maturity value  to the complainant  was not intentional. The O.Ps are committed to the  service  of the public and the O.Ps have acceded to the relief  claimed by the complainant  expeditiously within  their limits being duty  bound  and there is no deficiency in service.

This forum observed the O.Ps. after receipt of notice from the Forum promptly  have paid Rs. Rs. 1,71,500/-    to the complainant  and there is no deficiency in service on the part of the O.Ps.  The present case in hand the complainant is not entitled any compensation from the O.P.

To meet the ends of justice the following order is passed.

ORDER.

Accordingly the case stands disposed off.  There is no order as to cost and compensation.  Copy  of the order be supplied  free of cost to the parties.

Dictated and corrected by me.  

Pronounced on this              8^th. day  of  October,    2020.

 

                                                  Member.                                           President-In-Charge.