BEFORE THE CONSUMER DISPUTES REDRESSAL FORUM, KOZHIKODE.

C.C.458/2011

Dated this the 31^st day of March 2012

 

            ( Present: Sri. G. Yadunadhan, B.A., LLB.                              : President)

                             Smt. Jayasree Kallat, M.A.                                        : Member

                             Sri. L. Jyothikumar, B.A., LLB.                                  : Member

 

 

 

ORDER

By L. Jyothikumar, Member.

 

            The petition was filed on 17.11.2011. The petition is filed alleging deficiency in service and unfair trade practice on the part of the opposite party. The case of the complainant is that he had purchased  a Sim Card from the opposite party during the year of 2009. On enquiry he came to know that  the customer care can provide a facility of safe custody for one year to the opposite party .Complainant had repeatedly enquired and made sure about the facility. Then on 04.10.2011 the complainant had recharged the card for an amount of Rs.175/- for this purpose. But opposite party did not activate the card. The complainant had approached the opposite party several times to rectify the mistake. No steps was taken by the opposite party to redress the grievances of the complaint.

            Notice sent to the opposite party was returned with an endorsement ‘Addressee refused returned to sender’.

            The complainant was examined as PW1. No document marked on the side of the complainant. From the evidence the case of the complainant is proved. Even after the stipulated time opposite party has not returned any money or take any steps to redress the grievance of the complaint which is sheer deficiency in service on the part of the opposite party. Notice issued to the opposite party was refused which shows the arrogant character of the opposite party.

            In the result the petition is allowed and the opposite party is directed to return back the recharge amount of Rs.175/- and a compensation of Rs.500/- to the complainant within one month from the date of receipt of copy of the order.

 

Pronounced in the open court this the 31^st  day of March 2012.

Date of filing: 17.11.2011.

 

 

                                                                                                                SD/- PRESIDENT              SD/-MEMBER                      SD/- MEMBER

 

APPENDIX

Documents exhibited for the complainant:

Nil

Documents exhibited for the opposite party:

Nil

Witness examined for the complainant:

PW1. Vibin Vijay (Complainant)

Witness examined for the opposite party:

None.

                                                                                                            Sd/-President

 

//True copy//

 

(Forwarded/By Order)

 

SENIOR SUPERINTENDENT