Chandigarh

DF-II

CC/560/2022

SHUBHAM SAIGAL - Complainant(s)

Versus

SODHI SUPER MARKET - Opp.Party(s)

06 Jul 2023

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION-II

U.T. CHANDIGARH

 

Consumer Complaint No.	:	560/2022
Date of Institution	:	12.07.2022
Date of Decision	:	06.07.2023

 

                                       

                                               

Shubham Saigal s/o Vivek Saigal r/o House No.3036, Sector 44-D, Chandigarh.

        ...  Complainant.

Versus

Sodhi’s Super Market (A unit of SSN Retail Pvt. Ltd., ), SCO 85-96, HUDA Market, Sector 55, Gurgaon, through its Manager, Proprietor, Authorized Signatory.

…. Opposite Party.

BEFORE:  

SMT.SURJEET KAUR, PRESIDING MEMBER

SHRI B.M.SHARMA, MEMBER

 

Argued by:-

                None for complainant

                Sh.Akhil Verma & Sh.Mohit Kumar, Counsel for OPs.

 

PER SURJEET KAUR, PRESIDING MEMBER

1.         Brief facts of the case are as alleged by the complainant are that  on 12.04.2021, he purchased some products/articles from the OP and was shocked to see the bill that a sum of Rs.10/- was charged towards the carry bag to which he resisted and requested the OP to refund the price thereof but to no effect. Alleging that the aforesaid acts of omission and commission on the part of the OP amount to deficiency in service and unfair trade practice, the complainant has filed the instant complaint against the OPs.
2.            In its written statement, the OP has specifically pleaded that the it has a policy i.e. “WE DON’T SELL CARRY BAG TO THE CUSTOMER, WE PROVIDE CARRY BAG AGAINST SECURITY AMOUNT. THIS SECURITY IS REFUNDED WHENEVER THIS BAG RETURNED”. This fact is also mentioned on the invoice itself and the same was also verbally informed to the complainant. The remaining allegations have been denied, being false. Pleading that there is no deficiency in service on their part, a prayer for dismissal of the complaint has been made.
3.         We have heard the learned counsel for the OP and gone through the record.  
4.         The perusal of the documentary evidence especially the invoice (Annexure C-1) attached by the complainant with the complaint itself reveals that the bag security i.e. Rs.10/- is refundable.  It is relevant to mention here that the stand taken by the OP in its written statement has not been rebutted by the complainant by filing any replication to the same.  Since, the security amount towards the carry bag is refundable to the complainant on its return to the OP, therefore, we do not find any deficiency in service or unfair trade practice on the part of the OP as alleged by the complainant.
5.         In view of the above discussion, the complaint being devoid of any merit, is dismissed with no order as to costs.
6.         Certified copy of this order be communicated to the parties, free of charge. After compliance file be consigned to record room.

Sd/-                                          sd/-

Announced	(B.M.SHARMA)		(SURJEET KAUR)
06.07.2023	MEMBER		PRESIDING MEMBER