BEFORE THE A.P STATE CONSUMER DISPUTES REDRESSAL COMMISSION AT HYDERABAD.
F.A. 107/2008 against C.C. 49/2007 , Dist. Forum, Ranga Reddy
Between:
Andhra Bank, Saroornagar Branch
Saroornagar, Ranga Reddy Dist.
Rep. by its Branch Manager *** Appellant/
O.P.
And
1) Smt. V. J. Lalitha, W/o. V. L. N. Rao
Age: 64 years.
2) V.L.N. Rao, S/o. V.R.K. Sastry
Age: 65 years, H.No. 11-5-57/5
Road No. 14, Venkateswara Colony
Saroornagar
Ranga Reddy Dist. *** Respondents/
Complainants
Counsel for the Appellant: M/s. K. Sridhar Rao.
Counsel for the Respondents: P.I.P.
CORAM:
HON’BLE SRI JUSTICE D.APPA RAO, PRESIDENT.
&
SMT. M. SHREESHA, MEMBER.
TUESDAY, THIS THE TWENTIETH DAY OF JULY TWO THOUSAND TEN
ORAL ORDER: (Per Hon’ble Sri Justice D.Appa Rao, President.)
***
1) This is an appeal preferred by Andhra Bank the opposite party against the order of the Dist. Forum directing it to pay Rs. 12,476/- together with interest and costs.
2) The case of the complainants in brief is that they had deposited four Kalpataruvu Term Deposits of Rs. 1, 25,000/- each on 15.6.2001 carrying interest @ 10.5% payable monthly. However on maturity the appellant had paid 10% interest on the deposits deducting Rs. 8,640/-. Thinking that it was towards TDS they kept quiet. When it was calculated, they came to know that interest was calculated at 10% p.a. and there were belated payments. They were entitled to Rs. 8,640/- towards wrong calculation of interest, and Rs. 7,258/- towards interest for belated payments together with compensation of Rs,10,000/-towards mental agony and costs.
3) The appellant bank did not contest. After receiving the affidavit of the complainant and Ex. A1 letter of complainant Dt. 10.6.2006 together with bank statement Ex. A2 the Dist. Forum opined that an amount of Rs. 8,640/- was deducted towards TDS, however no certificate was furnished to that extent. An amount of Rs. 3,836/- was entitled to by the complainants towards wrong calculation of interest and therefore directed the appellant to pay the said amount with interest and costs.
4) Aggrieved by the said decision, the bank preferred the appeal contending that the order of the Dist. Forum is unsustainable. It had deducted the TDS as per the Income Tax Act and Rules, and a certificate could be given only at request. Apart from it, as per the norms of R.B.I. discounted interest at 9.91% p.a., was calculated and thereafter on receipt of complaint it was calculated at 10.40% p.a., and the difference of amount of Rs. 7,258/- was credited to their account besides interest of Rs. 444/- for belated payment for 21 months. This was not brought to the notice of the Dist. Forum as they could not contest the matter. After receipt of notice, it was entrusted to their standing counsel Sri Ch. Srinivas. He could not appear as he mixed up the notice with other papers and lost site of the same. When they received the order from the Dist. Forum they could know that the advocate did not contest. When contacted, he informed that he was under impression that the case referred to by the appellant relates to appeal F.A. No. 1624/2007 pending before the State Commission, and as there is no provision to set-aside the ex-parte order and as such appeal is to be preferred and they prayed that an opportunity be given to contest the matter.
5) The point that arises for consideration is whether the order of the Dist. Forum is vitiated by mis- appreciation of fact or law?
6) It is an undisputed fact the complainants had deposited four KTDs on 15.6.2001 for Rs. 1,25,000/- each carrying interest @ 10.5% payable monthly. The dispute was as to the deduction of amount towards TDS and the amount payable towards interest, and also the interest for belated payments.
The complainants assert that certificate informing that TDS deducted was given. The bank alleges that unless one seeks for such certificate it will not be given. However, in view of the fact that the matter pertains to payment of interest, deduction of TDS and interest for delayed payments, we are of the opinion that one more chance could be given to the appellant, it being a nationalized bank. If the bank had not followed the RBI norms as well as Income Tax Act and Rules, undoubtedly it would constitute deficiency in service. Had the bank filed the necessary documents and the complainant is equally able to answer we could have disposed of the appeal without there being a remand to the Dist. Forum. In the light of the fact that the issues involve does not take much time, it is better to remand the matter to Dist. Forum to resolve the matter after affording opportunity to both sides to adduce evidence etc. We are of the opinion that it is a fit case, where the bank should be given an opportunity to contest the matter. Admittedly there are latches on the part of bank.
7) In the circumstances the appeal is allowed setting aside the order of the Dist. Forum. The matter is remitted to Dist. Forum on appellant paying costs of Rs. 1,000/- to the complainant before 2.8.2010. Both parties are directed to appear before the Dist. Forum on 2. 8.2010 without insisting on fresh notice. The Dist. Forum is directed to give opportunity to the appellant to file written version and both sides to adduce evidence, and dispose of the matter within two months from the date of receipt of this order.
1) _______________________________
PRESIDENT
2) ________________________________
MEMBER
*pnr Dt. 20. 07. 2010.
“UP LOAD – O.K.”