CONSUMER  CASE   NO :-   31/2020

ORDER

                                        The facts of the present case, in brief,  are that  the complainant ordered for spectrum Roofing Profile Sheet and Ridging on 30/07/2020 and in this connection paid to  Opposite Party Shalini  Roofing  Pvt.  Ltd. , Unit-ii  an amount of Rs.76,075/- on  31/07/2020  through  NEFT  under  State  Bank of India,  New Silchar  Branch.  The  O.P.  on  receipt of the payment  issued  Tax  Invoice  No. TI/19-20/1034  dated  04/08/2020  and despatched the items  booked.  It is further stated that   on  receipt of the  Roofing Profile Sheet and Ridging  from  Shalini  Roofing Pvt.  Ltd.  Unit-ii the complainant executed the work of fitting the roof sheets  in his premises and completed the work on 15/08/2020  and  in  this  connection  made  payment  of Rs.11,088/- as labour charge.  Also for the purpose of fitting  the roof screws were purchased for Rs.4,250/- from Cachar  Traders,  Silchar.    That  within  a few days of fitting of the roof rust appeared on the roofings and in this regard the complainant lodged complain with the   O.P.  but  the  O.P. did not provide any  solution.  As a result,  according to the complainant,  he has suffered huge financial loss.  The complainant  has , therefore,  prayed for passing award against the  O.P.  of Rs.76,075/- being the refund  of cost of the roofings, an amount of Rs.1,00,000/- as compensation, an amount of Rs.50,000/-  for mental agony and an amount of Rs.10,000/-  towards cost of the suit.   

                                         It may be mentioned here that the  Opposite Party did not contest and the case proceeded exparte against him.  In due course the complainant submitted his evidence on affidavit as  PW-1  and has exhibited some documents.  In his evidence  also the complainant has  deposed that  he ordered  for spectrum Roofing Profile Sheet and Ridging  and in this connection paid  Rs.76,075/- to  Opposite Party Shalini  Roofing  Pvt.  Ltd.  Unit-ii   on  31/07/2020  through  NEFT  under  State  Bank of India,  New Silchar  Branch.  The  O.P.  on  receipt of the payment  issued  Tax  Invoice  No. TI/19-20/1034  dated  04/08/2020  and despatched the items  booked.   It is further stated by  PW-1  that   on  receipt of the  Roofing Profile Sheet and Ridging  from  Shalini  Roofing Pvt.  Ltd. ,  he executed the work of fitting the roof sheets  in his premises and completed the work on 15/08/2020  and  in  this  connection  made  payment  of Rs.11,088/- as labour charge.  Also for the purpose of fitting  the roof screws were purchased for Rs.4,250/- from Cachar  Traders,  Silchar.  PW- 1  has  exhibited  bank counterfoil of payment of  Rs.76,075/-  as  Ext.-1,   cash memo dated 15/08/2020  for fitting  of  the roof sheets  as Ext.-2,  cash memo dated  11/08/2020 for purchase  of screws as Ext.-3  and  Tax Invoice dated 04/08/2020  as Ext.-4 .     Further version of  PW-1 is that   within  a few days of fitting  rust appeared on the roofings and in this regard he  lodged complain with the   O.P.  but  the  O.P. did not provide any  solution and intentionally  ignored his genuine request. As a result,  according to the complainant,  he has suffered huge financial loss and he is entitled to  compensation for the intentional disservice

caused to him by the O.P.    It  also  has been alleged  by  PW-1  that  the roofings and ridging sent by the  O.P.  were not in conformity to the order.

                                     To substantiate his averments the complainant has  submitted  aforesaid Exts.  1, 2 ,3  & 4  papers/vouchers. In order to show that rust appeared in the roof sheets the complainant has also submitted the xerox copies of photos of the roof sheets vide  Marks-a, b, c & d which clearly supports the  version of the complainant.  The papers submitted in the case also go to show that the complainant informed the matter to the  O.P.  but  the  O.P.  took no step to solve the problem.  Thus  the materials available on record show that the  complainant  suffered loss  and on the other hand  by not solving his claim  the O.P.  caused disservice towards him.  Accordingly,  the complainant is entitled to get relief in this case.

                                      In view of the above it is ordered that the O.P. shall either to replace the  spectrum Roofing profile sheet and Ridging and to pay entire amount of  Exts. 2 & 3  cash memos  or  to return an amount of  Rs.40,000/- ( Rupees  Forty  Thousand) only  being lump sum  fifty percent of the value of the roof sheets to the complainant.  The  O.P.  shall further pay to the complainant an amount of Rs 5,000/-  ( Rs. Five thousand) only  towards compensation for mental agony, harassment etc. and another  amount of Rs. 5,000/- ( Rupees five thousand) only towards cost of litigation.  The entire amount shall be payable within a period of  90 (ninety) days  else interest  @9%  per annum would accrue on the amount  from the date of order till  realisation of the amount.

                            The  case  stands allowed in exparte against the  O.P.