Punjab

Rupnagar

CC/21/33

SARTAJ SINGH - Complainant(s)

Versus

SERVICE HEAD - Opp.Party(s)

29 Nov 2021

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION ROPAR

                                             Consumer Complaint No.33 of 2021

                                             Date of institution: 12.05.2021

                                             Date of Decision:   29.11.2021

 

Dr. Sartaj Singh, SGTB Khalsa College, Sri Anandpur Sahib, Rupnagar,  

…….Complainant

Versus

Service Head, Sysnet Global Technologies Private Limited, SCO No.85-86, 4^th Floor, Sector 34-A, Chandigarh-160034

                                                    ……..Opposite Party

Complaint under Consumer Protection Act.

Quorum:   Shri Ranjit Singh, President.

                       Mrs. Ranvir Kaur, Member

Present:    Sh. Sartaj Singh, complainant in person 

OP ex-parte.

 

              

Order dictated by :-  Sh. Ranjit Singh, President

Order

1. The present order of ours will dispose of the above complaint filed under the Consumer Protection Act, by the complainant against the Opposite Party on the ground that on 15.12.2019, the complainant had purchased HD Laptop (HP Notebook PC Envy 13-AR0118AU) from GK Enterprises, Sector 20 for a sum of Rs.66000/- vide invoice No.1309 dated 15.1.2019. Within one week of its purchase, it started giving trouble. Then, HP computer service centre declared the laptop as dead and OP replaced the old laptop with the new one. After few days, the laptop giving trouble regarding battery, software and touch pad.  On 31.10.2020 the complainant approached HP service center Sysnet Global Technologies, Chandigarh and he also contacted to Microsoft team from USA within warranty period. The service center accepted the case with fault and they changed laptop hardware and informed him that laptop is fine working but the battery issue still persist which is not problem according to them this time Thus, alleging deficiency in service on the part of the O.P. the CC had sought the following reliefs:-

1. That direction be issued to the O.P. to refund the amount of Rs.66000/-  
2. To pay Rs.1,98,000/- as compensation    

The complaint of the CC is signed and also verified.

2. The CC in support of his case tendered in evidence various documents.  
3. We have heard the complainant and have gone through the record of this case.
4.  Since the OP has chosen to remain ex-parte and otherwise also the evidence of the CC appears to be cogent, reliable and trustworthy. We have no alternative except to believe the contents of the complaint as well as documentary evidence attached with the complaint by the CC. It is, proved on the file that the after few days of purchase, the laptop in question started giving trouble and till date neither repaired the laptop in question nor refund the amount by the OP. The CC had also submitted the documents to prove that no action was taken by the O.P. We have also perused Ex.C-1 an email sent by the CC, wherein it is clearly mentioned that the laptop in question is not working properly. We have also perused other documents Ex.C2 & Ex.C3.
5. It is pertinent to mention here that the Consumer Protection Act, 2019, is benevolent legislation enacted to help the poor consumers, which are being regularly harassed by the unscrupulous traders, who even after receiving the money do not provide the proper services to the consumers. We feel that the very purpose of the Consumer Protection Act, 2019, will fail if such types of traders are not brought to book and asked to pay compensation.
6. In view of our above discussion, we allow the present complaint and O.P. is directed to pay Rs.66000/- as amount of the laptop. It is further ordered that the O.P will pay a consolidated amount of compensation to the tune of Rs.10000/-. Free certified copies of this order be sent to the parties, as per rules. The file be indexed and consigned to record room.
7.  

November 29,2021

(Ranjit Singh)

 

                                            

 

(Ranvir Kaur)