Haryana

Ambala

CC/107/2016

Pardeep Swami - Complainant(s)

Versus

SDO UHBVN Ltd. - Opp.Party(s)

In person

29 Dec 2017

ORDER

 

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL

                                     FORUM AMBALA

 

                                                          Complaint case no.        :  107 of 2016

                                                          Date of Institution         :  18.02.2016

                                                          Date of decision   :  29.12.2017

 

Pardeep Swami aged about 56 years  son of Late Sh. S.P.Swami resident of House No.22, Jaggi Colony Village, Kanula Ambala City.

……. Complainant.

 

1.       Sub Divisional Officer, UHBVN Ltd, 43,Model Town, Ambala.

2.       Sh. Jamuna Parshad (Line Man) UHBVNL, Model Town, Ambala City

 

 

 ….…. Opposite Parties

 

 

BEFORE:   SH. D.N. ARORA, PRESIDENT

                   SH. PUSHPENDER KUMAR, MEMBER

                            

 

Present:       Complainant in person.  

                   Sh. Vivek Sachdeva, counsel for the Op No.1.

OP No.2 in person.

 

ORDER:

                   In nutshell, brief facts of the present complaint is that the on 28.05.2015 the meter reader of UHBVNL had taken  reading of electricity meter of his house in morning  and the same day in evening the meter was burnt, the reading of burnt meter was 573 unit  bill of Rs. 3074/- paid by him(bill closed) Bill no. 957572536937. The complainant complained  for burnt  meter  on 29.05.2015 and UHBVNL changed  the meter  within  a week, the line man Sh. Jamuna Parshad of UHBVNL Model Town, Ambala City  changed  that meter. But SDO, UHBVNL Model Town, Ambala City said that meter was changed after 38 days and they send bill of 1472 units  of Rs. 12419/-. Further SDO UHBVNL Model Town, Ambala        City said that the complainant consumed 36unit per days, 827 units in 23 days Bill no. 957577409988. The complainant received a letter from UHBVNL, Model Town, on 07.12.2015 in which it was mentioned that burnt meter was not showing reading. In this connection, the complainant  already written that on 28.05.2015 in morning  meter reader had taken  reading & the meter was burnt  in the evening on the same day so the bill of last reading of burnt meter was paid Rs. 3074/- Bill no. 957572536937. The complainant is a consumer while there is clear cut deficiency in service on the part of the respondents. Complainant is residing at Village Kanula Ambala City while the respondent is also having its office at Ambala City. Due to the above deficient services rendered by the OPs, the complainant has suffered harassment and mental agony for the same. Hence, the present complaint.

2.                Upon notice, Ops appeared and filed written statement submitting that on 29.05.2015 an application was received from the complainant  regarding burnt of his electricity  meter, which was inspected and found  that reading was not visible  and as per rules  another electricity meter was sent for testing  and the new electricity meter was installed in the premises of the complainant  on 07.07.2015 as per  the report of Junior Engineer  and thus, the bill was sent for 1472 units i.e. 645 units from 29.05.2015 to 07.07.2015 as per previous year month average consumption and 872 units from 07.07.2015 to 30.07.2015 as shown reading by the electricity  meter, which comes to 645+827=1472 units for which the bill of Rs. 12,785/- was rightly  sent to the complainant. They also stated that meter reader taken the reading on 28.05.2015 in the morning as alleged by the complainant. However so far as the payment of Rs. 3074/- as consumption charges is concern and there is no deficiency in service on the part of OPs and the complaint is liable to be dismissed. 

3.                To prove his version complainant tendered his affidavit as Annexure C-1 alongwith documents as annexure C-2 to C-8 and close his                          evidence. On the other hand, counsel for OPs have also tendered affidavit as Annexure R-1 alongwith documents as annexure R2 to R4 and closed their evidence.

4.                We have heard learned counsel for the parties and carefully gone through the case file.   

                   It is admitted facts that the electricity meter of the complainant was burnt on 29.05.2015. In this regard complainant has also moved an application to the department on 29.05.2015 for installing of  new meter. It is proved on file that new meter was installed on 07.07.2015 vide Annexure R-3 i.e. meter connection order (MCO) and bill of Rs. 1472/- for units i.e. 645 units from 29.05.2015 to 07.07.2015 was sent as per previous year month average consumption and 872 units from 07.07.2015 to 30.07.2015 as shown reading by the  electricity meter which comes to 645+827=1472 units and OPs  have sent the bill of Rs. 12,785/-. Counsel for complainant  argued that the meter  in question was installed  after 5 days but there is no evidence on the file to prove that the new was  installed immediately after burning of the previous meter, rather it is proved on the file, the new meter was installed on 07.07.2015. OPs have already proved on the file that  meter was burnt, therefore, it was not possible to send the bill during that burnt period i.e. 29.05.2015 to 07.07.2015. OPs have taken  the consumption  on the average basis of the previous year of the above said period i.e. 645 units and after installation  of the new  meter they had sent the bill for consumed units as well as for the period on which the previous meter had remained burnt. The consumption/units shown in the bill i.e. Annexure C-3 for the period 30.05.2015 to 07.07.2015 and further from 07.07.2015 to 30.07.2015, therefore, the OPs have rightly sent the bill as per consumption/units. Hence, we have not found any deficiency in service on the part of the OPs and so, the present complaint is liable to be dismissed and same is hereby  dismissed with no order to cost.  Copy of the order be sent to the parties concerned, free of costs, as per rules. File after due compliance be consigned to record room.

 Announced on :29.12.2017                                 (D.N. ARORA)

                                                                                       President

 

    

           (PUSHPENDER KUMAR)

                                                                                       Member