Heard learned counsel for both the sides.
2. This appeal is filed U/S-15 of erstwhile Consumer Protection Act,1986(herein-after called the Act). Hereinafter, the parties to this appeal shall be referred to with reference to their respective status before the learned District Forum.
3. The case of the complainants, in nutshell is that the OPs have floated a scheme inviting the application from the desirous persons to purchase the flat in the apartment namely “Gulmohor Court” and the complainant being influenced by the advertisement applied to purchase a flat on 23.06.2020. It is alleged that the OP allotted the complainant a 3 BHK apartment bearing no.203 at the second floor of Block-A measuring an area of 1690 Sft. The complainant allegedly has paid a sum of Rs.5,00,000/- through account payee cheques, one for Rs.3,00,000/- and the other for Rs.2,00,000/- on dtd.23.06.2020 and 27.06.2020 respectively. The cost of the flat was Rs,61,05,000/-. It is argued that the cost would be paid phase wise. On 02.09.2020 the complainant received a letter from the OP to make further payment and also it was followed by a reminder through mail on 19.11.2020. The complainant asked OP to allow few days time because her family members were suffering from Covid-19 but the OP had cancelled her allotment unilaterally and intimated to the complainant on 26.11.2020. The OP also sent mail on 07.01.2021 to the complainant in this regard. Finding no other way the complainant approached the OP to get refund of the deposited amount of Rs.5,00,000/-. Since there is no any refund of money, the complainant alleging deficiency in service filed the complaint case.
4. The OP filed written version stating that the complaint is not maintainable and there is no cause of action to file the case. The OP submitted that there is deliberately suppression of several facts and the complaint petition is barred by limitation. It is averred that 10 % of the booking amount is to be forfeited as cancellation fee and for the GST paid. Therefore, the complainant is only entitled to get back Rs.4,50,000/-. However, the OP submitted that complainant is not entitled to get refund because for cancellation of flat, same was not being sold. Therefore, they have no deficiency in service on their part.
5. After hearing both the parties, learned District Forum passed the following order:-
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“ The case is decreed on contest against the Ops who are found to be jointly and severally liable here in this case The Ops are thus directed to refund an amount of Rs.4,50,000/- as admitted by them through their written version to the complainant alongwith interest thereon @ 12 % per annum with effect from 7.1.2021 till the total amount is quantified. The Ops are further directed to pay a sum of Rs.1,00,000/- to the complainant towards the mental agony and harassment as caused by them due to their deficiency in service and also to meet the litigation expenses of the complainant to the tune of Rs.25,000/-. This order is to be carried out within a period of 30 days from the date of receipt of copy of this order.”
6. Learned counsel for the appellant submitted that learned District Forum has committed error in law by not considering the fact that there is agreement to pay the cost of the flat at different occasion but the complainant defaulted in payment as per payment schedule for which the allotment of flat has been cancelled and the amount has been forfeited. But learned District Forum, without application of judicial mind has passed the impugned order which should be set-aside by allowing the appeal.
7. Learned counsel for the respondent submitted that the complainant has requested for few days to the next dues as per the payment schedule because of health problem. But the OP, without waiting giving time cancelled the flat in question. Therefore, he has asked for refund of money but the OP turned deaf ear to refund the money. Therefore, learned District Commission has rightly passed the impugned order. So, he supports the impugned order.
8. Considered the submission of learned counsel for the respective parties, perused the DFR and impugned order.
9. It is admitted fact that the OP has floated advertisement for sale of flats under the name and style as “Gulmohar Court” to the desirous persons. It is not in dispute that the complainant has booked a flat of Rs.5,00,000/- and ready to pay further amount. It is not in dispute that she was allotted a 3 BHK flat bearing no.203 at the second floor of Block-A measuring an area of 1690 sqft. by the OP. It is also not in dispute that the complainant got notice from the OP to pay further installment but she has asked for time. When the complainant asked for time on humanitarian groundn the OP has cancelled the allotment of flat after few days, Not only this but also the OP refused to refund the money, thus the act of the OP is gross deficiency in service. In this regard, we agree with the finding of the learned District Commission.
10. So far refund of money is concerned, the OP should refund the entire amount of Rs.5,00,000/- when there is no justification for cancellation of flat in question. 10 % deduction from payment is also not good decision of OP for the reason that he has cancelled flat unilaterally. In such circumstances, we hereby modified the impugned order by directing the OP to pay Rs.6,50,000/- including the refund of Rs.5,00,000/- to the complainant within 45 days from the date of the order, failing which the entire impugned order will be revived.
Free copy of the order be supplied to the respective parties or they may download same from the confonet or webtsite of this Commission to treat same as copy of order received from this Commission.
DFR be sent back forthwith.