Haryana

Kurukshetra

111/2018

Pankaj - Complainant(s)

Versus

Saraswati Tyres - Opp.Party(s)

in person

11 Oct 2018

ORDER

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, KURUKSHETRA.

                                Complaint Case No.111 of 2018.

                                 Date of instt.: 15.05.2018.

                                 Date of Decision:11.10.2018

 

Pankaj Bhoria S/o Sh. Jai Singh Bhoria, R/o H.No.1143, Sector-7, Urban Estate, Kurukshetra.

                                                        ……….Complainant.                               Versus

 

Saraswati Tyres, SCO-4, near LIC Building, Sector-17, Kurukshetra.

..………OP.

 

COMPLAINT UNDER SEC. 12 OF CONSUMER PROTECTION ACT, 1986.

                                                                                               

Before           Smt. Neelam Kashyap, President.

                       Ms. Neelam, Member.

                       Sh. Sunil Mohan Tirkha, Member.

 

  Present :     Complainant in person.

                       OP already exparte.

                                         

ORDER

 

                    This is a complaint under Section 12 of the Consumer Protection Act, 1986 moved by complainant Pankaj Bhoria against Saraswati Tyres, the opposite party.

2.            Brief facts of the present complaint are that the complainant purchased two tyres bearing No.185/65/14 YOKOHAMA Company from the Op for a sum of Rs.8200/- vide invoice No.5570 dt. 25.09.2017. It is alleged that the Op had told that the said tyres will run 1,00,000 Kms but the said tyres were scrapped after running only about 12,000 Kms.  The complainant complained the Op regarding the said defective tyres but the Op did not listen the genuine request of complainant.  The complainant requested the Op several times for replacement of said defective tyres with the new one but the Op did not do so.  So, it is a clear cut case of deficiency in service on the part of Op and prayed for acceptance of complaint with the direction to Op to replace the defective tyres with the new one or to refund the cost of tyres and further to pay Rs.20,000/- as compensation for harassment and mental agony as-well-as cost of litigation charges.   

3.             Upon notice, the Op did not appear and opted to proceed against exparte vide order dt. 18.06.2018.

4.             The complainant tendered in evidence affidavit, photocopy of bill and photocopy of warranty policy. 

5.             We have heard the complainant in person and perused the case file carefully and minutely.

6.             There is no rebuttal to the evidence led by the complainant.  Same is also not assailed by OPs.  In view of the same, we see the complaint moved by complainant as genuine.  The same is accepted and we direct the OP to replace the tyres with with new one on depositing of old tyres within 30 days failing which the costs of tyres will carry interest @9% per annum from the date of institution of the complaint till its realization and penal action under Section 27 of the Consumer Protection Act, 1986 would be initiated against the opposite parties.  File be consigned to record after due compliance.  Copy of this order be communicated to the parties.  

Announced:

Dated :11.10.2018                               (Neelam Kashyap)

                                                          President,

                                             District Consumer Disputes

                                             Redressal Forum, Kurukshetra.

       

 

(Sunil Mohan Tirkha),           (Neelam)       

      Member                       Member.