KERALA STATE CONSUMER DISPUTES REDRESSAL COMMISSION

VAZHUTHACAUD, THIRUVANANTHAPURAM

C.C. No.242/2017

JUDGEMENT DATED: 04.04.2023

PRESENT:

COMPLAINANT:

(By Adv. K.S. Satheesh Kumar)

Vs.

OPPOSITE PARTIES:

(By Adv. Dougles Linsby N.R.)

JUDGMENT

SRI. RADHAKRISHNAN K.R. : MEMBER

          This is a complaint filed under Section 17 of the Consumer Protection Act, 1986 (hereinafter referred to as the Act for short) claiming compensation for alleged deficiency in service and unfair trade practice of the opposite parties.  It is filed by the father of the complainant as Power of Attorney holder.  The 1^st opposite party is a Private Limited Company engaged in the business of land development, construction and sale of apartments, villas and other residential structures.  The 2^nd opposite party is the Managing Director of the Company while the other opposite parties are the Directors of the 1^st opposite party.

          2.       The opposite parties were in the process of executing an apartment project in a property admeasuring 87.595 cents comprised in Survey Nos. 34/12, 34/10, 34/5 and 34/11 of Peroorkada Village, Thiruvananthapuram.  The project was named “Samson & Sons Builders & Developers Pvt. Ltd.-Pearl Crest”.  The property is described more particularly in ‘A’ Schedule appended to the agreement.  Opposite parties 2 to 5 persuaded the complainant to purchase an apartment in the project.  According to them, it was a luxurious apartment having a built up area of 1690 sq.ft.   She was also offered undivided interest in the land.  The total cost of the apartment was represented to be Rs.70,00,000/-. The apartment is more particularly described in Schedule ‘B’ appended to the agreement.  On the basis of the representations made by opposite parties 2 to 5, the complainant agreed to purchase an apartment on the eighth floor of the building numbered as 8A (Type B) in the proposed project.  Accordingly, an agreement was executed between the complainant and the 1^st opposite party on 06.02.2014.

          3.       In accordance with the terms of the agreement the complainant paid Rs. 30,00,000/- on 06.02.2014.  The balance amount was payable as under:     

          At the time of 2^nd floor structure completion                   : Rs. 20,00,000/-

          At the time of 10^th floor pillar and roof completion: Rs. 15,00,000/-

          At the time of key hand over                                 : Rs. 5,00,000/-

          The above amounts were not paid as the construction of the apartment never reached the agreed stage of completion. 

          4.       The opposite party had promised to hand over possession of the fully constructed apartment to the complainant on or before 31.12.2015.  But they have not made any progress in the construction, so far.  Though the complainant has requested the opposite parties to settle their claim, they have not cared to do so. 

          5.       As there was violation in the terms of the agreement, the complainant approached the opposite parties on many occasions and demanded back the amount paid by her with compensation for loss and mental agony suffered by her.  The complainant has every right to recover the amount of Rs.30,00,000/- from the opposite parties with interest @ 9% to the principal amount paid to the respondents till the agreed date of delivery and with 18% interest per annum from the agreed date of delivery till the date of realization together with an amount of Rs. 10,00,000/- as compensation for the loss and mental agony caused to him plus litigation expenses of Rs. 50,000/-.  According to the complainant, she is a consumer under the Act.  There is deficiency in service and unfair trade practice on the part of the opposite parties, who are the service providers. 

6.       The complaint was admitted and notice was issued to the opposite parties by this Commission.  On receipt of notice the opposite parties entered appearance through counsel and contested the complaint.  According to the common written version filed by the opposite parties, the complaint itself was not maintainable.  According to them, the dispute falls outside the jurisdiction and powers of the Redressal Authorities constituted under the Act.  The dispute in this case comes within the scope of the Real Estate (Regulation and Development) Act 2016, a specific enactment made for the purpose of resolving the disputes between a builder and an allottee.   The Real Estate Regulatory Authority (RERA for short) is specially constituted to look into the complaints as in the present case.  Section 79 of the said Act specifically bars the jurisdiction of all other Courts and Tribunals over matters that come within the adjudicatory powers of the Regulatory Authority or its Appellate Tribunal.  Therefore, it is submitted that this Commission has no jurisdiction to entertain this complaint. 

7.       It is further contended that the Commercial Courts, Commercial Division and Commercial Appellate Division of High Courts Act 2016 (Commercial Courts Act for short) also enacts a specific bar of jurisdiction over commercial disputes including issues relating to construction and infrastructure contracts.  Chapter II of the Act deals with Commercial Courts and Chapter V specifically require transfer of all claims pending before other Courts and Tribunals to the Special Courts.  Therefore, according to the opposite parties this complaint is not maintainable in view of the provisions of the Real Estate (Regulation & Development) Act, 2016 and the Commercial Courts Act.

8.       Apart from the above, the complaint is barred by limitation.  All the transactions took place in the year 2014.  But, this complaint has been filed only in 2017.  The averments in the complaint are also in the nature of settlement of accounts and refund of money.  In view of all the above objections, it is contended that the complaint is not maintainable.

9.       On the merits, it is contended that the 1^st opposite party is a reputed and professionally managed builder at Thiruvananthapuram.  The Company has pioneered a number of high- rise constructions and apartments built to its exacting standards with a continually improving Quality Control System to ensure uniform quality in every aspect of its construction.  It is admitted that, the complainant had entered into an agreement with the 1^st opposite party for development of the land and construction of an apartment.  As per the agreement, it was expected that the construction would be completed within the extended periods subject to force majeure conditions.  The terms of the agreement would reveal that time was never the essence of the contract.  There has been no wilful delay on the part of the opposite parties in completing the construction.  The work was not delayed due to any laches on the part of the opposite parties.   The delay was on account of labour issues, escalation of price of construction materials due to global recession, changes in building rules and statutes, etc.  The said intervening factors were unforeseen circumstances beyond the control of opposite parties.  The construction agreement provides for such circumstances and such periods have to be specifically excluded while calculating the time for completion. 

10.     It was further contended that there were no regular enquiries by the complainant as required.  But, the opposite parties used to keep the complainant abreast of all the happenings at the site.  The complainant was also not                    regular in making timely payments to the opposite parties and that too affected the pace of construction.  As per the agreement executed between the parties, the date of completion was subject to the complainant fulfilling his obligations as per the agreement and the other terms and conditions therein.  The complainant has wilfully hidden the above aspects and is making allegations without any bonafides.   The complainant has come to this Commission with unclean hands.  The original of the agreement is not produced. 

11.     The complainant has not produced the original agreement before this Commission.  She has also not produced any original documents.  The documents produced along with the complaint are not genuine and cannot be admitted in evidence without testing the veracity of the document.  Several Police cases were registered against the opposite parties at the instance of some complainants.  Almost all documents were taken away by the Police in connection with the investigation.  The opposite parties were also in judicial custody for more than 21 days.  During this period most of the office records were taken away by some interested persons.  It is apprehended that some forged documents might have been created to raise false claims against the opposite parties.  Therefore, the documents relied upon by the complainant are disputed documents and cannot be admitted in evidence. 

12.     According to the version, the delay in completing the construction of the apartment is attributable to several factors including lorry labour strike, hike in the price of sand, shortage of construction materials like sand, scarcity of stone etc.  In the year 2012, there was stone quarry strike which continued for days together.  Scarcity of cement also resulted in stopping of construction activities.  The opposite parties did not opt for purchase of low quality sand or low grade cement and did not wish to compromise on the structural strength and durability of the building.  In the year 2013, sand labourer’s strike had become violent.  Again in the year 2014, construction industry had gone into stagnancy as a result of rising cement price.  There was complete restriction for quarrying and excavations at environmentally fragile places.  These factors were beyond the control of the opposite parties.  The true state of affairs had been communicated to the complainant at all relevant times.  The complainant is trying to wriggle out of the consequences provided for such situations.  There was no unfair trade practice, deficiency in service or undue delay on the part of the opposite parties.   Therefore the complainant is not entitled to any compensation as claimed.  The opposite parties are taking all necessary steps to complete the construction of the apartment in a time bound manner. 

13.     The 1^st opposite party is a Private Limited Company with only three Directors.  The entire dealings of the company are managed by the Managing Director, the Chairman and the Director.  But, other persons having no interest are also made opposite parties.  Therefore the complaint is liable to be dismissed for misjoinder of parties.  The complainant has no cause of action to institute the present complaint.  None of the reliefs sought for can be allowed or granted.  The interest claimed is exorbitant.  Therefore, the complaint is liable to be dismissed with costs.

14.     On the above pleadings, both sides went to trial.  Both sides have not adduced any oral evidence.  The complainant filed affidavit in lieu of chief examination.  Exhibits A1 to A3 documents are marked by the complainant in his affidavit.  Commission report is marked as Ext. C1. A proof affidavit has been filed on behalf of all the opposite parties producing one document marked as Exhibit B1.  After close of evidence both the parties were heard. 

15.     According to the counsel for the complainant, substantial amounts have been handed over to the opposite parties under Exhibit A1 agreement with the object of satisfying the cherished dream of the complainant to acquire a residential apartment of his own.  However, after having received the amount, the opposite parties have neither completed the construction nor handed over the apartment that was agreed to be delivered possession of before 31.12.2015.  It is clear that they have no intention of completing the construction.  Therefore, it is only appropriate that the complainant is permitted to recover the amounts paid by him from the opposite party.  The counsel prays that a decree may be granted as prayed for in the complaint. 

16.     According to the counsel for the opposite parties, as per orders of the National Company Law Tribunal, proceedings before all Courts and Tribunals have been stayed and for the said reason, this Commission also lacks jurisdiction to pass orders against them.  It is contended that the opposite parties have been divested of their authority in respect of the company and they are no longer in management thereof.  Therefore, passing of any orders against them would serve no purpose.  On the above grounds, the counsel seeks dismissal of the complaint.

The following points arise for consideration in this complaint:

1. Is the complaint maintainable?
2. Is there any deficiency in service or unfair trade practice on the part of the opposite parties as alleged in the complaint?
3. Reliefs and costs?

          17.     Point No.1: The question of maintainability was raised by the opposite parties by filing I.A.No.1147/2017 in a connected case C.C. No. 148/2016.  The same was considered as a preliminary issue and it was held that the complaint was maintainable.   Accordingly, as per order dated 21.02.2019 the petition filed by the opposite party has been dismissed.   The said order, not having been challenged before any higher Forum, has become final.  Therefore, it is not necessary for us to consider the question of maintainability again. We follow the said order and hold that this complaint is maintainable.

          18.     Point Nos. 2 & 3:  Both the above points are considered together for the sake of convenience. 

          19.     The case of the complainant is that, as per an agreement dated 06.02.2014, marked as Exhibit A1 in these proceedings,  entered into between the 1^st opposite party and the complainant, the opposite parties had agreed to construct and hand over possession of an apartment in the project by name “Samson & Sons Builders & Developers Pvt. Ltd.-Pearl Crest”.  The apartment agreed to be purchased by the complainant was to be located on the eighth floor of the building complex and has been described as Apartment No.8-A (Type B).  The apartment after completion of construction was to be registered and conveyed to the complainant along with undivided interest in 87.595 cents of land, along with the apartment.   The total sale consideration agreed to be paid by the complainant was Rs.70,00,000/-.  The immovable property is described in detail in ‘A’ Schedule to the agreement.  The apartment is described in ‘B’ Schedule to the agreement.  Though the complainant has paid a substantial portion of the sale consideration to the opposite parties they have not completed the construction or conveyed the apartment to the complainant as agreed.  Ext. C1 is the report of the Advocate Commissioner in a similar case against the opposite parties in C.C. No. 227/2017 produced by the complainant.  As per the report, the commissioner visited the site and submitted the report stating that no work was carried out by the opposite parties for the construction of the apartment. 

          20.     A common version has been filed by all the opposite parties in which they have admitted the execution of Exhibit A1 agreement.  Their case is that, due to unforeseen circumstances the construction could not be completed.  According to them the delay was on account of labour issues, escalation of price of construction materials due to global recession, changes in building rules and statutes, all of which according to them, constitute force majeure conditions.  According to them, the opposite parties are taking all necessary steps to complete the construction of the apartment in a time bound manner. 

          21.     Though the opposite parties have pleaded force majeure conditions as the reason for not completing the construction as agreed in Exhibit A1, absolutely no evidence has been adduced by the opposite parties in support of the said contention.  Though some sweeping allegations have been made disputing the genuineness of the documents produced by the complainant, the contentions have not been pursued during the trial.  The complainant has also not been cross examined on any of the disputed aspects.  Ext. A2 is the copy of the receipt issued by the Managing Director of the 1^st opposite party.  The opposite parties have no case that the said document was not issued by them.  In fact, the said documents were all marked without any objection from their counsel, on consent.  The said receipt accounts for payment of an amount of Rs.30,00,000/-.  Since payment of the amount of Rs.30,00,000/- is not in dispute, the statement of the complainant on oath, that the total amount paid by the complainant to the opposite parties is Rs.30,00,000/- stands proved.

          22.     It is not in dispute that, the apartment complex has not been constructed yet.  As per Exhibit A1 agreement possession of the apartment was to be given before 31.12.2015.  Though more than seven years have elapsed the opposite parties have not honoured their commitments.  According to their version, they are taking necessary steps to complete the construction in a time bound manner.  Therefore it is clear that the construction of the apartment remains incomplete even as on today.  In view of the above, we find deficiency in service on the part of the opposite parties.  We are of the view that, the contention of the complainant that she is entitled to recover the amount paid by her, with interest is fully justified.  The complainant is also entitled to interest on the said amount till the date of payment. 

          23.     The desire of a person to own a house of his own is sacred and sacrosanct.  It was to satisfy the said desire of the complainant that she had parted with such a huge amount, raising part thereof through a bank loan also.  The mental agony at losing his hard earned money and at the same time being unable to acquire his dream house cannot be trivialised.  Therefore, the complainant shall be entitled to compensation for her suffering, which is fixed at Rs.5,00,000/-.

          In the result, this complaint is allowed as follows:-

1. The opposite parties are directed to pay the complainant the amount of Rs.30,00,000/- (Rupees Thirty Lakhs only) received from the complainant, with interest thereon @ 8% per annum from 06.02.2014, the date of Ext. A1 agreement/A2 receipt, till the date of realisation.
2. The opposite parties are directed to pay Rs.5,00,000/- (Rupees Five Lakhs only) as compensation towards the mental agony and hardships suffered by the complainant, with interest thereon @ 8% per annum from 16.11.2017, the date of filing this complaint, till date of payment.
3. The opposite parties shall further pay an amount of Rs.50,000/- (Rupees Fifty Thousand only) as costs of this litigation. 
4. All the above amounts shall be paid within a period of one month from the date of receipt of a copy of this judgement, failing which all the amounts shall carry interest @ 9% per annum.

Dictated to the Confidential Assistant, transcribed by her, corrected by me and pronounced in the Open Court, on this the 4^th day of April, 2023.

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JUSTICE K. SURENDRA MOHAN  : PRESIDENT

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                                                             RANJIT. R                      : MEMBER

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                                                      BEENA KUMARY. A         : MEMBER

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                                                     RADHAKRISHNAN K.R.  : MEMBER

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C.C. No. 242/2017

APPENDIX

1. COMPLAINANT’S WITNESS

2. COMPLAINANT’S DOCUMENTS

3. OPPOSITE PARTY’S WITNESS

4. OPPOSITE PARTY’S DOCUMENTS

V       COURT EXHIBIT

          C1     - Commission report

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JUSTICE K. SURENDRA MOHAN  : PRESIDENT                         

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                                                          RANJIT. R                      : MEMBER

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                                                      BEENA KUMARY. A         : MEMBER

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                                                RADHAKRISHNAN K.R.  : MEMBER

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