Punjab

Ludhiana

CC/22/304

Ram sewak Paswan - Complainant(s)

Versus

Saharayn Universal Mult. Society Ltd - Opp.Party(s)

Ajay chawla Adv

23 Aug 2023

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, LUDHIANA.

                                                Complaint No: 304 dated 28.07.2022.                                                        Date of decision: 23.08.2023.

Ram Sewak Paswan son of Chalitar Paswan, resident of Bhairo Munna, Ludhiana. PIN 141112.

                                                Versus

1. Saharayn Universal Multipurpose Society Limited, having its registered office at 195, Zone-1, In Front of D.B. Mall, M.P. Nagar, Bhopal, Madhya Pradesh-462011 through its Chairman/President/authorized Representative.

1. Saharayn Universal Multipurpose Society Limited having its authorized centre at Sahara India Pariwar, F.C. Office, , 4372, Ground Floor, Swarn Complex, Gaispur Road, Lohara, Ludhiana     through its Branch Manager/Authorized Representative.                                                                                                                              …..Opposite parties

Complaint Under Section 35 of the Consumer Protection Act.

QUORUM:

SH. SANJEEV BATRA, PRESIDENT

SH. JASWINDER SINGH, MEMBER

MS. MONIKA BHAGAT, MEMBER

COUNSEL FOR THE PARTIES:

For complainant             :         Ms. Isha, Advocate.

For OP1                         :         Sh. Sandeep Kumar, Advocate.

For OP2                         :         Exparte.

 

ORDER

PER SANJEEV BATRA, PRESIDENT

1.                Briefly stated, the facts of the case are that in the month of February 2018, the agent of the opposite parties approached the complainant and allured him to deposit his savings with them representing that the opposite parties is a big company and are providing best financial services in the market and if the complainant chooses to avail their services, he would certainly be able to have a secured financial future for himself and his family members. Acting upon and induced by the repeated assurance of the opposite parties, the complainant deposited Rs.24,250/- in FDR and the opposite parties issued certificate No.467000354108, control No.43727300610 and membership No.943728000402 under the representation that the complainant would get maturity amount of Rs.78,675/- on its date of maturity on 28.02.2021. The complainant further stated that on completion of the maturity period, he approached the opposite parties to release the agreed maturity amount along with interest but initially they kept the matter pending on one pretext and another. The agreed amount along with interest was not disbursed despite his repeated requests and visits to the office of the opposite parties. Therefore, the complainant filed the present complaint asserting that the act and conduct of the opposite parties amounts to deficiency in service and further prayed for refund of the amount of Rs.24,250/- along with interest and compensation to the tune of Rs.5,00,000/- on account of mental agony, harassment and distress. The complainant also claimed litigation expenses.

2.                Upon notice, none appeared on behalf of opposite party No.2 despite service and as such, opposite party No.2 was proceeded against exparte vide order dated 13.10.2022.

3.                Upon notice, opposite party No.1 appeared and filed written statement by taking preliminary objection that the complainant is not a consumer of the opposite party. The opposite party is a society duly registered under “Multi State Co-operative Society Act, 2002” (hereinafter called as Act) and the complainant being member of the society cannot be considered as a consumer within the meaning of the Consumer Protection Act. The opposite parties also further took the objection that there exists an Arbitration clause as contemplated in the Section 84 of the said Act, the dispute is liable to be referred to the Arbitrator. On merits, opposite party No.1 could not deny the investment made by the complainant with them. So opposite party No.1 prayed for dismissal of the complaint.

3.                In evidence, the complainant tendered his affidavit as Ex. CA and reiterated his averments of the complaint. The complainant also placed on record copy of Aadhar card as Ex. C1 and also tendered copy of certificate No.467000354108 issued by the opposite parties as Ex. C2 and closed the evidence.

4.                On the other hand, along with the written statement, opposite party No.1 tendered affidavit Ex. RA of Sh. Shiv Ram Gupta, authorized signatory of the opposite parties and closed the evidence.

5.                We have heard the counsel for the parties and also perused and examined the record and following points of determination arises there from:-

(i) Whether the complainant being the member of Sahara Credit Co-operative Society Limited was required to avail the remedy provided under this Act instead of filing the present complaint?

(ii) Whether there is a deficiency in service on the part of the opposite parties, if so, its effect?

6.                The counsel for opposite party No.1 had vehemently argued that the grievance of the complainant can only be redressed by availing remedy under the Act which expressly bars the jurisdiction of the civil court including that of this Commission. In support of the arguments, he relied upon the following citations:-

a.         M/s. Anjana Abraham Chembethil Vs The Managing Director of Koothattukulam Farmers Services Co-operative Bank Ltd. in Revision Petition No.4871 of 2012 decided on 02.09.2013

b.        2017(2) C.P.R. 246 in Andhra Bank and others Vs Akhil Bhartiya Brahamina Karivena Nitya Annadana Satram Srisallam and another

c.         1998(1) C.P.C. 675 in Indrapuri Nagari Sahakari Pat Sanstha Limited Vs Shri Suryakant Ramchandra Gomase

d.        Smt. Paramita Deb Vs The Sector Head in Case No.A.2.2021 decided on 10.05.2021 by the Hon’ble Tripura State Consumer Disputes Redressal Commission, Agartala.

7.                On the other hand, the counsel for the complainant contends that the existence of alternative relief does not bar the complainant to avail remedies under the Consumer Protection Act.

8.                We have considered the contentions of the counsel for both the parties and are of the opinion that there is a force in the contentions of the counsel for the complainant. The Consumer Protection Act being a Special enactment created an Additional remedy in favour of the consumers to raise consumer disputes before the Consumer Commissions constituted under this Act. Section 100 of the Consumer Protection Act provides that the provision of this act shall be in Addition to and not in  derogation of provisions of any other law for the time being in force. In this regard, a reference can be made the law laid down in Mandatai Sambha Ji Pawar and another Vs State of Maharashtra passed in Writ Petition No.117 of 2011 decided on 03.05.2011 by the Hon’ble Bombay High Court whereby it has been held that the remedy under Consumer Protection Act is a remedy in Addition to the remedy provided under Section 91 of the Maharashtra Co-operative Societies Act and the jurisdiction of the Consumer Forum and other authorities under Consumer Protection Act is not excluded expressly or by necessary implication by section 91 of the Maharashtra Co-operative Societies Act. In this regard, a reference can also be made to the law laid down in decision of the Supreme Court in Secretary, Thirumurugan Co-operative Agricultural Society vs. M. Lalitha, 2004 (1) SCC 305 whereby also it was held that the remedy available under Consumer Protection Act 1986 for redressal of disputes are in Addition to the remedy available under the Co-operative Societies Act and Section 156 of the Co-operative Societies Act cannot stand in the way of filing a complaint under Consumer Protection Act. Therefore, it cannot be said that against the Cooperative Society, the complaint is not maintainable under the Consumer Protection Act.

9.                It was the bounden duty of the opposite parties to honour the contractual obligation within the stipulated time. Even the opposite parties have not specifically denied the investment made by the complainant with them nor lead any evidence in this regard. The act and conduct of the opposite parties firstly inducing the complainant by lucrative offer to invest his hard earned money and then subsequently delaying agreed payment amounts to deficiency in service. Rather it appears that the opposite parties had dishonest intentions to cheat since the inception of the dealing between the parties. 

10.              Moreover, it has also not been disputed that the complainant invested amount of Rs.24,250/- with the opposite parties as per certificates Ex. C2. This fact has not been specifically denied by opposite party No.1 in the written statement. It is settled that if the fact is not specifically denied in the written statement it deemed to be admitted by the opposite parties. Even otherwise, it is evident from the certificate Ex. C2 that the complainant invested Rs.24,250/- with the opposite parties on 28.02.2018. However, the amount of maturity and date of maturity is not mentioned on Ex. C2. In these circumstances, in our considered view, it would be just and proper if the opposite parties are made to refund the deposited amount of Rs.24,250/- with interest @8% per annum  from 28.02.2018 till date of actual payment along with composite costs and compensation of Rs.10,000/-. 

11.              As a result of above discussion, the complaint is partly allowed and the opposite parties are directed to refund the amount of Rs.24,250/- with interest @8% per annum  from 28.02.2018 till date of actual payment. The opposite parties shall further pay a composite costs and compensation of Rs.10,000/- (Rupees Ten Thousand only) to the complainant. Compliance of order be made within 30 days from the date of receipt of copy of the order. Copies of order be supplied to parties free of costs as per rules. File be indexed and consigned to record room.

12.              Due to huge pendency of cases, the complaint could not be decided within statutory period.

 

(Monika Bhagat)          (Jaswinder Singh)             (Sanjeev Batra)

Member                         Member                              President        

 

Announced in Open Commission.

Dated:23.08.2023.

Gobind Ram.

 

 

 

Ram Sewak Paswan Vs Saharayn Universal                                       CC/22/304

Present:       Ms. Isha, Advocate for complainant.

                   Sh. Sandeep Kumar, Advocate for OP1.

                   OP2 exparte.

 

                   Learned counsel for the complainant closed evidence after tendering affidavit Ex. CA along with documents Ex. C1 and Ex. C2

          Learned counsel for the OP1 closed evidence after tendering affidavit Ex. RA.

                   Arguments heard. Vide separate detailed order of today, the complaint is partly allowed and the opposite parties are directed to refund the amount of Rs.24,250/- with interest @8% per annum  from 28.02.2018 till date of actual payment. The opposite parties shall further pay a composite costs and compensation of Rs.10,000/- (Rupees Ten Thousand only) to the complainant. Compliance of order be made within 30 days from the date of receipt of copy of the order. Copies of order be supplied to parties free of costs as per rules. File be indexed and consigned to record room.

 

(Monika Bhagat)          (Jaswinder Singh)             (Sanjeev Batra)

Member                         Member                              President        

 

Announced in Open Commission.

Dated:23.08.2023.

Gobind Ram.