Order No.  02                                                     Dated- 11.05.2022

            Today is fixed for admission hearing.

Ld. Advocate for the complainant is present. 

Complainant has filed the instant consumer case against Sahara India Ltd. on the allegation of deficiency in service in a dispute of non-payment of matured amount.  On perusal of the photocopy of  document furnished by the complainant,  it appears that complainant  deposited a sum of Rs.  32,400/- to Sahara India Ltd.  at its Habra Branch. Section 34  of CP Act,  2019 provide the jurisdiction of District Commission. Section 34 (2) of CP Act, 2019  provide that a complaint shall be instituted in a District Commission within the local limits of whose jurisdiction,-

1. The OP or each of the OPs, where there are more than one, at the time of the institution of the complaint ordinarily  resides or carries on business or has a branch office or personally works for gain; or
2. Any of the OPs, where there are more than one, at the time of the institution of the complaint, actually and voluntarily  resides, or carries on business or has a branch office, or personally works for gain, provided that in such case the permission of the District Commission is given; or
3. The cause of action, wholly or in part, arises or
4. The complainant resides or personally works for gain;

Fact remains that the complainant deposited Rs.  32,400/- to Sahara India Ltd. having its branch office at Habra against Application No.  311002894738  and despite of its maturity, Habra Branch did not pay the maturity amount. The cause of action of the instant consumer case has arisen in North 24 Pgs then too complainant can file claim petition in Alipore or Krishnanagar anywhere in west Bengal where a registered office of Sahara India Ltd. situated. It will lead to abuse consequence and lead to bench hunting.

In our opinion the expression, registered office in section 34 (2) would mean the branch office where the cause of action has arisen. No doubt this would be departing from the plain and literal words of section 34 (2) of the CP Act, 2019.

In the present case, since the cause of action has arisen at North 24 pgs, the DCDRC, North 24 Pgs along will have jurisdiction to entertain the complaint.

In view of the above discussion, we are not inclined to admit the consumer complaint as this Commission has no territorial jurisdiction to entertain the complaint. Liberty  given to the complaint to approach her grievance before the Competent Commission, if so desired.