BEFORE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, SIRSA.
Complaint Case no. 653 of 2022
Date of Institution: 04.11.2022
Date of Decision: 03.08.2023.
Rani wife of Shri Jagan Nath, aged 45 years, resident of village Sukherakhera, Tehsil Dabwali, District Sirsa.
………Complainant.
Versus
1. Sahara India Pariwar cum Sahara India Cooperative Society Ltd., Branch Located at adjoining Jyani Hospital, Near State Bank of India, Main Branch, 2nd Floor, Sirsa, Distt. Sirsa, through its Branch Manager.
2. Sahara India Cooperative Society Ltd., Reg. Office at Sahara India Bhawan, 1, Kapoorthala Complex, Aliganj, Lucknow- 226024 through its authorized person.
……… Opposite parties.
Complaint under Section 35 of the Consumer Protection Act, 2019.
Before: SH. PADAM SINGH THAKUR………. PRESIDENT
SMT. SUKHDEEP KAUR……………..MEMBER
Present: Sh. Narendra Sharma, Advocate for complainant.
Opposite parties exparte.
ORDER:-
This complaint has been filed by complainant against the opposite parties seeking payment of Rs.45,599/- as maturity amount alongwith interest besides compensation for harassment and litigation expenses from ops.
2. In brief, the case of complainant is that complainant deposited her saving amount with the ops in the shape of FDR with op no.1 i.e. local branch of op no.2 under Saharayn Universal Multipurpose Super BB Society Limited Scheme, Sahara Special Scheme vide receipt and certificate issued by ops, the detail of which is as under:-
(iv) Account/ Control/ ID/ Receipt No. 64677200222 dated 29.09.2018 of Rs.38,932/- maturity amount Rs.45,599/- maturity date was 29.03.2020.
3. It is further averred that after maturity ops have failed to make payment of the maturity amount to the complainant despite her several requests and visits and have caused unnecessary harassment and mental agony. Hence, this complaint.
4. On notice, op no.1 failed to appear despite service and as such op no.1 was proceeded against exparte. Op no.2 also failed to appear despite delivery of notice sent through registered cover and as such op no.2 was also proceeded against exparte.
5. The complainant in evidence has tendered her affidavit Ex.C1, receipt/ certificate mark C1.
6. We have heard learned counsel for complainant and have gone through the case file carefully.
7. From the receipt/ certificate mark C1, it is evident that on 29.09.2018 complainant deposited amount of Rs.38,932/- with the ops and on maturity on 29.03.2020 she was entitled to receive maturity amount of Rs.45,589/- (not Rs.45,599/-) from ops. According to the complainant after maturity, the ops have failed to refund the maturity amount to the complainant. The ops despite issuance of notices have failed to appear and opted to be proceeded against exparte. Therefore, the pleadings and evidence of complainant remained unchallenged and unrebutted. There is nothing on file to disbelieve the version of complainant and that she is not entitled to the maturity amount of Rs.45,589/- from ops. Non payment of amount of complainant clearly amounts to deficiency in service as well as unfair trade practice on the part of ops.
8. In view of our above discussion, we allow this complaint and direct the opposite parties to pay the amount of Rs.45,589/- alongwith interest @6% per annum from the date of maturity till actual realization to the complainant. We also direct the ops to further pay a sum of Rs.5000/- as composite compensation for harassment and litigation expenses to the complainant. The ops are liable to comply with this order within a period of 45 days from the date of receipt of copy of this order, failing which complainant will be at liberty to initiate proceedings under Section 71/72 of the Consumer Protection Act, 2019 against the ops. A copy of this order be supplied to the parties free of costs. File be consigned to record room.
Announced: Member President,
Dated: 03.08.2023. District Consumer Disputes
Redressal Commission, Sirsa.
JK
