Punjab

Ludhiana

CC/23/89

Jasbir Kaur - Complainant(s)

Versus

Sahara Credit Cooperative Society Ltd - Opp.Party(s)

Paramjit Singh Adv

15 Sep 2023

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, LUDHIANA.

                                                Complaint No:  89 dated 02.03.2023.                                                         Date of decision: 15.09.2023. 

Jasbir Kaur aged about 65 years wife of Gurmeet Singh son of Gurdiyal Singh, r/o. Patti Rau Ki, Baddowal, Tehsil and District Ludhiana-142021. (Mobile No.94636-70722)                                                                                                                                                                                    ..…Complainant

                                                Versus

1. Sahara Credit Cooperative Society Limited, Branch Office Situated at B-   1/367, Guru Nanakpura, Kailash Chownk, Civil Line, Ludhiana, through its Branch Manager/Authorized person.
2. Sahara Credit Cooperative Society Limited, Regd. Office at Sahara India Bhavan, 1, Kapoorthala Complex, Aliganj, Lucknow-226024, through its Managing Director/Authorized person.                                                                                                                         …..Opposite parties 

Complaint Under Section 35 of the Consumer Protection Act, 2019.

QUORUM:

SH. SANJEEV BATRA, PRESIDENT

SH. JASWINDER SINGH, MEMBER

COUNSEL FOR THE PARTIES:

For complainant             :         Sh. P.S. Chawla, Advocate.

For OPs                          :         Sh. Sandeep Kumar, Advocate (Right of the                                                         OPs to file written statement already                                                             extinguished vide order dated 17.07.2023)          

ORDER

PER JASWINDER SINGH, MEMBER

 

1.                Briefly stated, the facts of the case are that the opposite parties are duly registered financial institution under Multistate Co-operative Society Act, 2002. The representative of opposite party No.1 met and apprised the complainant to invest in their plan to get benefits, upon which the complainant vide membership No.27031601107  took SAHARA G. ANOKHA plan of the opposite parties having account No.27036700213 dated 31.12.2016  for 72 months. The complainant started depositing Rs.1000/- per month from 31.12.2016 with the opposite parties and deposited only 38 installments against receipts.  On 01.02.2023, the complainant approached the opposite parties to release the maturity amount but they told the complainant that the matured amount will be disbursed after two years if the said amount to be deposited in fixed deposit amount. The complainant is entitled to get her hard earned money invested with the opposite parties. Therefore, the complainant filed the present complaint asserting that the act and conduct of the opposite parties amounts to deficiency in service and further prayed for refund of the amount of Rs.38,000/- along with interest and to pay compensation to the tune of Rs.25,000/- on account of mental agony, harassment and distress. The complainant also claimed litigation expenses of Rs.11,000/-.

2.                Upon notice, Sh. Sandeep Kumar, Advocate appeared and filed power of attorney on behalf of the opposite parties but thereafter, failed to file written statement affidavit and documents despite grant of sufficient opportunity and as such, the right of the opposite parties to file written statement already extinguished vide order dated 17.07.2023

3.                In evidence, the complainant tendered her affidavit as Ex. CA and reiterated her averments of the complaint. The complainant also placed on record copy of contribution receipt Ex. C1, Ex. C2 is the copy of passbook, Ex. C3 to Ex. C39 are the copies of receipts issued by the opposite parties and closed the evidence.

4.                We have heard the counsel for the complainant and also gone through the complaint, affidavit and documents annexed by the complainant.

5.                In her affidavit Ex. CA, the complainant has reiterated the entire case as set forth in the complaint. The complainant has further proved on record the copy of receipt Ex. C3 to Ex. C39 of Rs.1,000/- each issued by the opposite parties. Though the evidence has gone unrebutted on the file, the receipts Ex. C3 to Ex. C39 reveal that the complainant deposited Rs.1,000/- each i.e. total Rs.37,000/- with the opposite parties. However, amount of maturity and date of maturity is not printed in Ex. C3 to Ex. C39. In these circumstances, it would be just and proper if the opposite parties are directed to refund the amount of Rs.37,000/- along with interest @8% from 14.02.2020 till date of actual payment along with composite costs of Rs.10,000/-.

6.                As a result of above discussion, the complaint is partly allowed with an order that the opposite parties shall be jointly and severally liable to refund the amount of Rs.37,000/- along with interest @8% from 14.02.2020 to the complainant within 30 days from the date of receipt of copy of order. The opposite parties shall further pay a composite compensation of Rs.10,000/- (Rupees Ten Thousand only) to the complainant. Compliance of order be made within 30 days from the date of receipt of copy of the order. Copies of order be supplied to parties free of costs as per rules. File be indexed and consigned to record room.

 

(Jaswinder Singh)                             (Sanjeev Batra)               Member                                         President  

 

Announced in Open Commission.

Dated:15.09.2023.

Gobind Ram.