Haryana

Ambala

CC/176/2020

Charanjit Kaur - Complainant(s)

Versus

Sahara Credit Cooperative Society Ltd - Opp.Party(s)

Pawan Kumar Goel

18 Apr 2022

ORDER

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, AMBALA.

 

                                                                      Complaint case No.:  176 of 2020.

                                                          Date of Institution           :    03.09.2020.

                                                          Date of decision    :    18.04.2022.

 

Charanjit Kaur wife of Shri Savneet Singh Sobti son of Late Shri Mohinder Singh Sobti, aged about 45 years, r/o 9, Golden Park, Dayal Bagh, Mahesh Nagar, Ambala Cantt.

                                                                                      ……. Complainant.

 

Versus

 

1.       Sahara Credit Cooperative Society Ltd. through its Managing Director,        having Regd. Office at Sahara India Bhawan, 1, Kapoorthala Complex,        Aliganj, Lucknow-226024.

2.       Sahara Credit Cooperative Society Limited, through its Branch Manager,    having its Branch Office at Sahara India Parivar, 5744-46, 1^st Floor,        Nicholson Road, above Corporation Bank (now Union Bank), Ambala     Cantt.-133001.

 

                                                                                      ..…. Opposite Parties.

                            

Before:        Smt. Neena Sandhu, President.

                   Smt. Ruby Sharma, Member.

Shri Vinod Kumar Sharma, Member.         

                            

Present:       Shri P.K.Goel, Advocate, counsel for the complainant.

                   Shri Manish Sharma, Advocate, counsel for the OPs.

 

Order:        Smt. Neena Sandhu, President.

Complainant has filed this complaint under Section 35 of the Consumer Protection Act, 2019 (hereinafter referred to as ‘the Act’) against the Opposite Parties (hereinafter referred to as ‘OPs’), praying for issuance of following directions to them:-

1. To pay the maturity amount of Rs.1,35,639/-, alongwith interest  @ 11% per annum, from the date of maturity, i.e. 07.11.2019, till its realization.
2. To pay Rs.50,000/-, as compensation for the mental agony and physical harassment suffered by the complainant.
3. To pay Rs.50,000/-, for causing financial loss and for deficiency in service.
4. To pay Rs.30,000/-, as litigation expenses.
5. Any other relief which this Hon’ble Commission may deem fit.        

 

2.                Brief facts of the case are that the OP No.1 through OP No.2, allured the complainant and her husband Savneet Singh Sobti, to invest money in various Savings schemes i.e. FDRs, RD launched by the OP No.1. OPs offered high rate of interest (specially on FDR @ 11% p.a.) with safety and security of money. Complainant invested Rs.1,15,832/-, under Fix Deposit Scheme with interest @ 11% p.a., for a period of 1- 1/2  years, i.e. from 07.05.2018 to 07.11.2019, through OP No.1. OPs issued an FDR certificate/Receipt bearing No.787002670325 under account No.23987200786, for maturity amount of Rs.1,35,639/-, maturing on 07.11.2019.  Thereafter, complainant requested the OPs several times, to pay the maturity amount but they refused to pay the maturity amount and insisted the complainant to renew/reinvest the maturity amount with the OPs and get interest @ 11% per annum, for the period of one or two years but he did not agree. By not refunding the maturity amount, OPs have committed deficiency in service. Hence, the present complaint.

3.                Upon notice, OPs appeared through counsel and filed written version, raising preliminary objections with regard to maintainability and jurisdiction etc. On merits, it is stated that the Sahara Credit Co-operative Society Limited is duly registered under “Multi State Cooperative Society Act, 2002” and complainant is the member of the said society. Complainant became the member of the Society to get benefits of the said scheme and decided to become the member, after reading and signing the bye laws of the society, which are mentioned on the backside of application form, duly signed by the complainant. Thus, relation between the complainant and the OPs is of member and society. The bye laws of the society, clearly indicates that any dispute between the society and its member/account holder should be decided by the arbitrator as per Section 84 of the Multi State Co-operative Society Act, 2002. It is further stated that as per Section 25(5) of the Multi State Co-operative Society Act, 2002, it shall be the duty of every member of the Multi State Co-operative Society to promote and protect the interests and objects of the society. As per Section 55 of the Multi State Co-operative Society Act, 2002, a Multi State Co-operative Society shall have a charge on the share or contribution or interest in the capital and on the deposits of a member or past or deceased member and on any dividend, bonus or profits payable to a member or past member or the estate of a deceased member to the society and may set-off any sum credited or payable to a member or past member or the estate of deceased member in or towards payment of any such debt.  OPs are always ready to make the payment as per the condition of the scheme but due to enhance demand of interest on maturity amount, the payment could not be made to the complainant at that time. There is no deficiency in service on the part of the OPs. Rest of the averments of the complainant were denied by the answering OPs and prayed for dismissal of the present complaint.

4.                Learned counsel for the complainant tendered affidavit of complainant as Annexure CX along with document Annexure C-1 and closed the evidence of the complainant. On the other hand, learned counsel for OPs has made a statement that written version of OPs be read as evidence of OPs and closed the evidence of OPs.   

5.                We have heard the learned counsel for the parties and carefully gone through the case file.

6.                At the outset, the learned counsel for the OPs, vehementally argued that OPs is a society duly registered under Multi State Co-operative Society Act, 2002 and the complainant is the member of the society, as such, for any dispute between the society and the member, consumer complaint is not maintainable. In support of his contention, the learned counsel for the OPs has placed reliance on the judgment of the Hon’ble National Consumer Disputes Redressal Commission, New Delhi, in the case of M/s Anjana Abrahim Chembethil Versus Managing Director, The Kothattukulam Farmers Service Co-operative Bank Ltd. (2013) 4 CPJ 333 (NC) and also on the judgment dated 10.05.2021, passed by Tripura State Consumer Disputes Redressal Commission, Agartala in the case of Smt. Paramita Deb Versus The Sector Head, Agartala City Sector Office, Sahara Credit Co-operative Society Limited.

7.       To this effect, the learned counsel for complainant has submitted that the dispute is with regard to deposit of amount under the scheme of the OPs for a particular period and the refund of the same alongwith benefits. As such, the same certainly amounts to rendering of service as defined in the Act. There is element of deficiency in service due to non-performance of the contract, whereby service of the OPs has been hired by the complainant by depositing abovesaid amount with them, thus, Consumer Court has jurisdiction to entertain the dispute, where consumer comes to the Commission regarding deficiency in service. Thus, the present complaint filed by the complainant is maintainable before this Hon’ble Commission. In support of his contention, the learned counsel for the complainant has placed reliance upon the judgments of the Hon’ble Supreme Court of India, New Delhi, rendered on 11.12.2003, in Civil Appeal No. 92 of 1998, Secretary, Thirumurugan Co-operative Agricultural Credit Society Versus M. Lalitha (dead) through L.Rs and other and rendered on 24.03.2013, in Civil Appeal no.64 of 2010, Virender Jain Versus Alaknanda Co-operative Group Housing Society Limited and others.

 8.      The plea of the complainant is that the OPs refused to pay the maturity amount and by doing so, they have committed deficiency in service, as such, he filed the present complaint before this Hon’ble Commission. The stand of the Ops is that complaint is not maintainable under the provision of Consumer Protection Act as the relation between the complainant and OPs is of member and society. However, we do not find any merit in this submission of the OPs because it is not a dispute between the member and the co-operative society regarding its governance; in fact, it is a dispute with regard to non-payment of the maturity amount, by the OPs, to the complainant. As such, there is element of deficiency in service, due to non-performance of the contract whereby service of the OPs has been hired by the complainant by deposing the aforesaid amount with them. It may be stated here that in the case of Samruddhi Co-operative Housing Society Limited Versus Mumbai Mahalaxmi Construction Pvt. Ltd., decided on 11.01.2022, the Hon’ble Supreme Court of India has held that the members of the appellant society are well within their rights as ‘Consumer’ to pray for compensation as a recompense for the consequent liability (such as payment of higher taxes and water charges by the owners) arising from the lack of an occupancy certificate.  The Hon’ble Supreme court of India in the case of in Varinder Jain Versus Alaknand Co-Operative (Supra) has held that disputes between the members and their Society can be decided by the Consumer Commission. Moreover, as per Section 100 of the Consumer Protection Act, 2019, the remedy before Consumer Commission is an addition to and not in derogation of any other provision of any other law for the time being in force. The mere fact that some other remedy has been provided, to an aggrieved under some other law, would not oust the jurisdiction of the consumer commission in view of Section 100 of the CP Act, 2019 in respect of the matter regarding deficiency vis. a vis. adoption of unfair trade practice. The Hon’ble Supreme Court of India in the case of Secretary, Thirumurugan Co-operative Agricultural Credit Society Vs. M. Lalitha (Ded) through L.R. & Ors., (Supra) has held that the remedy before the Consumer Forum is in addition and not in derogation to the remedy under other Acts, unless there is clear bar to jurisdiction.  Merely because the rights and liabilities are created between the Members and the Management of the Society under the Co-operative Societies Act, it cannot take away or exclude the jurisdiction conferred on the Fora under the CP Act. With regard to the plea of the opposite parties that the dispute between the parties is liable to be referred to the arbitrator, as per Clause 84 of the Multi State Co-operative Society Act, 2002. It may be stated here that Section 84 of the Co-operative Societies Act, 2002 deals with the dispute regarding disciplinary actions taken by multi state co-operative society against its paid employees. As such, the applicants/OPs cannot take shelter under Section 84 of the Co-operative Societies Act, 2002. It needs to be mentioned here that larger bench of Hon’ble National Commission vide order dated 13.07.2017, in CC No. 701 of 2015, titled as Aftab Singh Versus  EMAAR MGF Land limited and Anr. has held that in the kind of agreement between the complainant and the builders cannot circumscribe the jurisdiction of consumer Fora, notwithstanding with the amendments made to Section 8 of the Arbitration Act, 1996. The Civil appeal filed by the M/s EMAAR MGF Land limited, against the order dated 13.07.2017, of the Hon’ble National Commission, in the above referred case, was dismissed by the Hon’ble Apex Court vide its order dated 13.02.2018. Review Petition filed against the order dated 13.02.2018, of the Hon’ble Supreme Court, in the aforesaid case, was also dismissed by the Hon’ble Supreme Court vide its order dated 10.12.2018. The principle of laws in the aforesaid judgments is squarely applicable to the facts of the present case and as such it is held that existence of an Arbitration Clause in any agreement is not a bar to resolve the present dispute by this Commission and the complaint filed by the complainant against the OPs is maintainable under the provision of the Consumer Protection Act, 2019.

9.                From the perusal of Certificate No.787002670325 Annexure C-1, it is evident that on 07.05.2018, complainant deposited a sum of Rs.1,15,832/-, in the shape of fixed deposit, alongwith interest @ 11% per annum, with the OPs, which got matured on 07.11.2019 with maturity amount of Rs.1,35,639/-. Admittedly, the maturity amount has not been paid by the OPs to the complainant, despite his repeated requests. By not paying the maturity amount, the OPs have committed deficiency in service and are thus liable to pay the maturity amount to the complainant alongwith interest. They are also liable to pay compensation to the complainant for the mental agony and physical harassment caused to him and litigation expenses.

10.              In view of the aforesaid discussion, we allow the present complaint and direct the OPs in the following manner:-

                   (i)      To pay Rs.1,35,639/- i.e. the maturity amount of Certificate                         No.787002670325, to the complainant alongwith interest@                        11% per annum from the date of maturity, till its                                                realisation.

                   (ii)     To pay Rs.5,000/- as compensation for the mental agony                                       and physical harassment caused to the complainant.

                   (iii)    To pay Rs.3,000/- as litigation expenses.

 

                   The OPs are further directed to comply with the aforesaid directions within the period of 45 days from the date of receipt of the certified copy of this order. Certified copy of the order be supplied to the parties concerned, forthwith, free of cost as permissible under Rules. File be indexed and consigned to the Record Room.  

Announced on :18.04.2022.

 

 

 

          (Vinod Kumar Sharma)            (Ruby Sharma)               (Neena Sandhu)

              Member                                  Member                       President