BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, SIRSA.
Consumer Complaint no. 241 of 2021.
Date of Institution : 20.09.2021.
Date of Decision : 14.08.2024.
Savitri wife of Shri Datta Ram through LRs:
1. Virender,
2.Surender both sons resident of village Shakker Mandori, District Sirsa, Haryana,
3. Sunita wife of Shri Mange Ram (daughter of Savitri) resident of village Thehri, District Fatehabad, Haryana,
4. Suman wife of Shri Vikram, (daughter of Savitri) resident of village Bajekan, District Sirsa, Haryana.
……Complainant.
Versus.
1. Reliance General Insurance Company Limited, 2nd Floor, S.C.O. 147-148, Madhya Marg, Sector 9-C, Chandigarh.
2. Deputy Director of Agriculture, Sirsa, Haryana.
3. Oriental Bank of Commerce through its Manager, Branch Shah Satnam Ji Nagar, Dera Sacha Sauda, Sirsa Haryana ( now merged with Punjab National Bank)
...…Opposite parties.
Complaint under Section 35 of the Consumer Protection Act, 2019.
Before: SH. PADAM SINGH THAKUR ………………PRESIDENT
MRS.SUKHDEEP KAUR……………………….MEMBER.
SH. OM PARKASH TUTEJA………………….MEMBER
Present: Sh. Parveen Godara, Advocate for complainant.
Sh. H.S. Raghav, Advocate for opposite party No.1.
Smt. Kiran Rani, Statistical Assistant for opposite party no.2.
Sh. R.K. Chaudhary, Advocate for opposite party no.3.
ORDER
The complainant has filed the present complaint under Section 35 of Consumer Protection Act, 2019 through legal representatives against the opposite parties (hereinafter referred to as Ops).
2. In brief, the case of complainant, now deceased is that she was an agriculturist having around 18 kanals 05 marlas of land ( actually 16 kanals 05 marlas of land) situated in the revenue estate of village Shakker Mandori and was having account with op no.3 bearing account number 09895111005607. That as per crop insurance scheme, the op no.3 deducted insurance premium amount of Rs.971.66 from the above account of complainant for insurance of her cotton crop of Kharif, 2016 season with op no.1 and premium amount was deposited with op no.1 by op no.3. It is further averred that cotton crop of complainant of 2016 was completely damaged due to white fly and other natural calamity which was also verified by ops and as per report submitted by Agriculture department, the complainant was eligible for the sum assured amount of Rs.24,000/- per acre alongwith interest. It is further averred that they approached the op no.1 for insurance claim but every time the complainant was informed that they have not received the crop cutting report from op no.2. It is further averred that they approached the ops several times and requested to pay compensation but none of the ops paid any claim amount to them and as such it is clear cut case of deficiency in service on the part of ops. That other farmers have already been paid claim amount and as such ops have caused unnecessary harassment to them. Hence, this complaint.
3. On notice, ops appeared. Op no.1 filed written statement raising certain preliminary objections regarding maintainability, non intimation, privity of contract and delay etc. It is submitted that as per report of Agriculture Department, the above village Shakker Mandori does not quality for the yield claim because claim is not payable if the actual yield is greater than threshold yield. In the present case, actual yield is 755.8 Kgs. while the threshold yield is 606.78 Kgs., hence complainant is not entitled to any claim. It is further submitted that complainant has done less pickings of the cotton crop. As per the area tradition of pickings of the cotton crop is not less than 3 to 4 times but complainant has done only two pickings of the cotton crop. Remaining contents of complaint are denied to be wrong and prayer for dismissal of complaint made.
4. Op no.2 also filed written statement taking certain preliminary objections. It is submitted that only crop cutting experience report or report of survey of loss of crop is to be prepared by op no.2 and all other risks of coverage were to be finalized by the insurance company and there is no role of op no.2 in this regard. The yield basis claims are settled by insurance company only on completion of other necessary formalities as prescribed in operational guidelines of scheme which have already been given by op no.2 within specific time period and prayer for dismissal of complaint qua op no.2 made.
5. Op no.3 also filed separate written statement submitting therein that bank has debited the premium amount of Rs.971.66 on 02.08.2016 from the account of complainant as insurance premium for KLharif, 2016 and was remitted to op no.1 aloangwith all the information required by the insurance company. The premium amount has never been refunded back and insurance company has never insured the answering op regarding the claim. Remaining contents of complaint are also denied to be wrong and prayer for dismissal of complaint made.
6. The LRs Virender Singh and Surender have tendered their affidavits Ex.CW1/A, Ex. CW2/A and LRs now complainants have also tendered documents Ex.C1 to Ex.C12.
7. On the other hand, Op no.1 has tendered affidavit of Sh. Suryadeep Singh Thakur, Legal Manager as Ex. RW1/A and documents Ex.R1 to Ex.R13. OP no.2 has tendered affidavit of Sh. Sukhdev Singh, Deputy Director of Agriculture, Sirsa as Ex. RW2/A and documents Ex. RW2/1 to Ex.RW2/3. Op no.3 has tendered into evidence affidavit of Sh. Arun Kumar, Branch Manager as Ex. RW3/A and statement of account Ex. RW3/1.
8. We have heard learned counsel for the parties as well as Smt. Kiran Rani, SA for op no.2 and have gone through the case file.
9. In so far as objection of the ops regarding delay in filing the present complaint is concerned, vide order dated 04.10.2021 delay in filing the complaint has already been condoned and as such the complaint is to be decided on merits.
10. The LRs of Smt. Savitri have claimed insurance claim amount for the damage of cotton crop of Kharif, 2016 in 16 kanals 05 marlas land of Smt. Savitri now deceased and have placed on file affidavits of LRs of Virender and Surender as Ex. CW1/A and Ex. CW2/A. The Agriculture department which is liable to conduct survey of loss of crops has placed on file report of Deputy Director Agriculture and Farmers Welfare department, Sirsa as Ex.RW2/3 in which it is reported that average yield of cotton crop of kharif, 2016 of village Shakkar Mandori was 247.38 Kgs. per hectare and threshold yield of block Nathusari Chopta was 606.78 kgs. per hectare and as such as per this report Ex.RW2/3, there was loss to the cotton crop of complainant Smt. Savitri ( now deceased) of kharif, 2016. Moreover, Deputy Director Agriculture, Sirsa through various letters as placed on file repeatedly recommended for assessment of loss of cotton crop of kharif, 2016 of the farmers of the village Shakkar Mandori as average yield remained as 247.38 Kgs. per hectare and threshold yield of block was 606.78 Kgs. per hectare. So, it cannot be said that actual yield of village Shakker Mandori was more than threshold yield of block. From the Haryana Govt. notification dated 17.06.2016 Ex.RW2/1, it is evident that the sum insured amount of cotton crop in Sirsa District in 2016 was Rs.60,000/- per hectare. So, as per formula given in operational guidelines of PMFBY, the above said LRs of Smt. Savitri are entitled to insurance claim amount of Rs.29,600/- for the loss of cotton crop of kharif, 2016 in her 16.5 kanals of land. The op no.1 insurance company is liable to pay the said claim amount to the LRs ( now complainants) being insurer of crop of complainant because it received insurance premium through op no.3.
11. In view of our above discussion, we allow the present complaint against opposite party no.1 insurance company and direct the op no.1 to pay above said claim amount of Rs.29,600/- to the LRs/ complainants within a period of 45 days from the date of receipt of copy of this order, failing which they will be entitled to receive the above said amount of Rs.29,600/- alongwith interest @6% per annum from op no.1 from the date of this order till actual realization. We also direct the op no.1 to further pay a sum of Rs.10,000/- as composite compensation for harassment and litigation expenses to the LRs/complainants within above said stipulated period of 45 days. However, in case it is found that report of loss has been prepared on the basis of two pickings by the farmers including complainant, then op no.1 will be at liberty to avail remedy under the law against the concerned Agriculture department/ Govt. in view of the decision of the Hon’ble National Commission in RP No. 2354 of 2019 titled as Reliance General Insurance Co. Ltd. Versus Sita Ram etc. decided on 19.12.2019. The complaint qua remaining ops no.2 and 3 stands dismissed. A copy of this order be supplied to the parties as per rules. File be consigned to the record room.
Announced: Member Member President
Dt. 14.08.2024. District Consumer Disputes
Redressal Commission, Sirsa.
