Delhi

New Delhi

CC/828/2008

Jawahar Chawala, - Complainant(s)

Versus

Reliance Mobile - Opp.Party(s)

06 Jun 2015

ORDER

CONSUMER DISPUTES REDRESSAL FORUM-VI

(DISTT. NEW DELHI), ‘M’ BLOCK, 1^STFLOOR,

VIKAS BHAWAN, I.P.ESTATE,

NEW DELHI-110002.

 

Case No.CC/828/08                                                                                                                                                                             Dated:

In the matter of:

Jawahar Chawla,

10751, Gali no.14,

Partap Nagar, Delhi-110007

……..COMPLAINANT

       

VERSUS

1. Reliance Mobile,

Of M/s. Reliance Communication,

12^th Floor, Vijaya Building,

Barakhamba Road, New Delhi-110001

Also at:

H-Block, 1^st Floor,

Dhirubhai Ambani Knowledge City,

Navi Mumbai-400710

 

2. M/s. Call Max,

Reliance Super DSA,

398, Basement Behra Enclave,

Paschim Vihar, Delhi

                                         ……..OPPOSITE PARTIES

ORDER

Member: S.R Chaudhary

 

The Complainant is by profession a lawyer who purchased a handset worth Rs.1,200/-with mobile no.9311965659 against a monthly plan of Rs.1,99 + Rs.99/- per month as per Annexure “B” under assurance given by OP2 to be activated positively on 09.05.08 but same was not activated. Thus complainant served a legal notice on 17.05.08 and subsequently complaint was filed after getting a bill of Rs.3,50/- without activation of mobile handset but OP proceeded exparte on 07.01.11.

On consideration of Exparte evidence, the harassment due to imperfect services by OP, are proved on record. The complainant could not use the new handset due to non activation of the set. He rather received bill without use.

In the circumstances, we hold OP1 liable for deficiency and direct it to pay Rs.5,000/- for the deficiency and loss of money on set by OP. We award Rs.5,000/- for litigation expenses.

The order shall be complied within 30 days of the receipt of the copy of the order; otherwise action can be taken under Section 25 / 27 of the Consumer Protection Act.

File be consigned to record room.

Copy of the order be sent to the parties free of cost.

 

 

        Pronounced in open Court on 06.06.2015.

 

 

 

(C.K.CHATURVEDI)

PRESIDENT

 

 

(S.R. CHAUDHARY)

MEMBER