DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, KOZHIKODE
PRESENT : Sri. P.C. PAULACHEN, M.Com, LLB : PRESIDENT
Sri.V. BALAKRISHNAN, M Tech, MBA, LL.B, FIE: MEMBER
Thursday the 16th day of September 2021
C.C. 150/2018
Complainant
Akhil.M
Mandothingal House
Peringalam (P.O)
Kozhikode – 673 571.
Opposite Party
1. Reliance Digital TV,
Reliance Centre Santacruz,
2nd Floor South Wing,
Near Prabath Colony
Off Western Express Highway
Santacruz (East)
Mumbai – 400055.
(NEW ADDRESS)
Independent T V Ltd
H 67, H Block, Sector - 63,
Noida, U P – 201301.
(Exparte)
ORDER
By Sri. V. BALAKRISHNAN – MEMBER .
This is a complaint filed under Section 12 of the Consumer Protection Act, 1986.
2. The case of the Complainant, in brief, is as follows:
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3. Complainant is a customer of Reliance TV with smart card 200948155569. As offered by the opposite party, under ‘DHAMAKA’ offer, the complainant paid Rs.2499/- as recharge for the TV programme. For one month the service was given interrupt free but thereafter no signal was there for 20 days. Even though the signal was restored after contacting customer care, they failed to provide many channels. Later the complainant got the information that ownership was transferred from Reliance Digital TV to Independent TV. The services were later discontinued showing ‘signal lost’. Even though the complainant tried to contact on Toll free number and by e-mail no response was there. In this circumstances the complainant pray for a compensation of Rs.10,000/- from opposite party.
4. The Opposite party is set exparte
5. The points that arise for consideration in this case are
(1). Whether there was any deficiency of service from the part of opposite party ?
(2). Relief and costs.
6. Complainant filed proof affidavit. Exhibits A1 to A4 were marked.
7. Heard.
8. The complainant filed proof affidavit in terms of averments in the complaint and asserting that about the inferior quality of service from the part of opposite party.
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10. The Opposite party have not come forward to deny the allegation in this complaint. The complainant’s case stands proved by the testimony of PW1 and the Exhibits A1 to A4. Deficiency of service from opposite party is proved.
11. The complainant is claiming compensation of Rs.10,000/- for deficiency of service and mental agony. Though the claim appears to be a big excessive, the complainant is entitled to get a reasonable amount as compensation.
Considering the entire facts and circumstances we are of the view that a sum of Rs.5,000/- would be a reasonable compensation in this case.
12. In view of the findings on the above points the complaint is disposed as follows.
- CC No.150/2018 is allowed in part.
- The opposite party is directed to pay a compensation of Rs.5,000/- to the complainant.
- The order should be complied with within 30 days.
Pronounced in the open commission on this the 16th day of September 2021.
Date of Filing: 28/05/2018. Sd/-
PRESIDENT
Sd/-
MEMBER
APPENDIX
Exhibits for the Complainant :
1. Ext. A1 – Copy of statement of Account of State Bank of India.
2. Ext. A2 – Copy of the Bank pass book
3. Ext. A3 – Copy of the mail sent to customercare@independenttv.in by the complainant on 16/11/2018
4. Ext. A4 – Copy of the mail sent to customercare@independenttv.in by the complainant on 18/12/2018
Exhibits for the Opposite Party
Nil -
Witnesses for the Complainant
Nil -
Witnesses for the Opposite Party
Nil –
Sd/- Sd/-
PRESIDENT Member
Forwarded/By order
//True copy// Senior Superintendent
