KERALA STATE CONSUMER DISPUTES REDRESSAL COMMISSION, VAZHUTHACAD, THIRUVANANTHAPURAM APPEAL 339/2005 JUDGMENT DATED: 20.8.09 Appeal filed against the order passed by CDRF, Idukki in OP.131/04 PRESENT JUSTICE SRI.K.R.UDAYABHANU : PRESIDENT SRI.M.K.ABDULLA SONA : MEMBER 1. The General Manager, BSNL, Telecom, Ernakulam. 2. The Accounts Officer, BSNL, Telecom, Thodupuzha. (By Adv.K.R.Haridas) Vs. Ramachandran, : RESPONDENT Valooparabil House, Ayyappankovil.P.O., Upputhara, Idukki. JUDGMENT JUSTICE SRI.K.R.UDAYABHANU : PRESIDENT The appellant is the opposite party in OP.131/04 in the file of CDRF, Idukki. The bill issued by the appellant/BSNL stands set aside. The appellants have been directed to issue a fresh bill based on average call charges from the past 6 months. 2. It is the case of the complainant that the average monthly bills used to be around Rs.500/-. On 8.6.04 he received a bill for Rs. 4282/- and the meter was complained to the opposite party and detailed bill sought. The same was not provided. 3. According to the appellants the matter was investigated and there was no defect in metering system. 4. The evidence adduced consisted of the testimony of PW1, DW1; Exts.P1 to P3 and R1 to R5. 5. It is seen that the disputed bill reflected a sudden spurt. It is not disputed that the bills of the complainant of the previous periods were only around Rs.500/-. In the circumstances and in the absence of any proper explanation we hold that the impugned bill stands cancelled. All the same the appellant is directed to issue a fresh bill based on the average reading for the past 6 months and also including 10% of the amount covered by the disputed bill. The order of the Forum is modified accordingly. In the result appeal is allowed in part. JUSTICE SRI.K.R.UDAYABHANU : PRESIDENT SRI.M.K.ABDULLA SONA : MEMBER ps
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