Sh. Gurmeet Singh,
S/o S. Harbans Singh,
R/o 9133/3, Multani Dhanda,
Paharganj, Delhi-110055. …….. Complainant
VERSUS
Punjab & Sind Bank,
Through its Senior Manager,
Plot No.1/20, Asaf Ali Road,
New Delhi-110002. ..…. Opposite Party
O R D E R
SUBHASH GUPTA, MEMBER
The complainant has filed the present complaint against the O.P under section 12 of Consumer Protection Act, 1986. The brief facts of the case are that the complainant in his name and in his father S. Harbans Singh’s name had deposited a sum of Rs.28,907.50 each vide FDRs No.0167410/137/93 and No.0167410/136/93 dated 11.12.1993 for a period of 36 months @ 10% per annum compound interest. It was agreed that the above said deposits shall be automatically renewed on the due date for identical period at the applicable rate of interest. It is alleged in the complaint that the above referred FDRs were renewed from time to time. It is further alleged that in the year 2011 when the complainant approached the O.P for enquiry of the above said FDRs, the complainant was informed that the records pertaining to the FDRs were not traceable. The complainant was further informed that it had already been encashed the FDRs and the O.P is not liable to pay the anything to the complainant. It has been also alleged that somehow the O.P found the records of the FDRs and vide letter dated 12.03.2011 intimated the complainant to settle the issue at Rs.45,500/- as maturity value instead of Rs.3,77,619.40 which was the correct figure of amount due on the FDRs till date. The complainant alleged deficiency in service and filed the present complaint claiming the above amount alongwith compensation etc.
2. The notice of the complaint was issued to the O.P who has filed its written statement. The claim of the complainant was denied by the O.P. However, it was pleaded that the complainant has no locus to file the complaint in relation to the FDR in respect of S. Harbans Singh.
3. During the course of the proceedings and with the efforts of the Forum the matter was got settled amicably between the parties. On 01.04.2016 two pay orders in the sum of Rs.1,83,066/- each with upto date interest were handed over to the complainant. However, the complainant pressed for award of compensation caused to it due to the deficiency in service.
4. We have carefully gone through the record of the case and in the totality of the facts and circumstances, we are of the view that ends of justice would be met if a sum of Rs.10,000/- is awarded as compensation towards mental agony and harassment which will also include cost of litigation. Ordered accordingly.
Copy of the order be sent to the parties as per rules.
Announced this 26th day of May, 2016.
(K.S. MOHI) (SUBHASH GUPTA) (SHAHINA)
President Member Member
Avi
