Chandigarh
StateCommission
CC/221/2016
Satinder Kaur Sehgal - Complainant(s)
Versus
PUMA Realtors Pvt Ltd. - Opp.Party(s)
Arun Kumar & Varun Bhardwaj, Adv.
07 Nov 2016
ORDER
STATE CONSUMER DISPUTES REDRESSAL COMMISSION,
U.T., CHANDIGARH
Consumer Complaint | : | 221 of 2016 |
Date of Institution | : | 20.05.2016 |
Date of Decision | : | 07.11.2016 |
- Satinder Kaur Sehgal, Aged 69 years wife of Harminder Singh Sehgal resident of House No.37, Badri Dass Colony, BMC Chowk, Jalandhar, Punjab.
- Harminder Singh, Aged 73 years, son of Shamsher Singh Sehgal, resident of House No.37, Badri Dass Colony, BMC Chowk, Jalandhar, Punjab.
……Complainants.
Versus
- Puma Realtors Pvt. Ltd., a Company incorporated under the Companies Act, 1956 (An IREO Group Company), having its Registered Office at No.5, Dhanraj Chambers, 1st Floor, Satbari, New Delhi-110074 and Corporate Office at SCO No.6-8, First and Second Floors, Sector 9-D, Chandigarh – 160009 (India) through its Director.
- The Director, Puma Realtors Pvt. Ltd., a Company incorporated under the Companies Act, 1956 (An IREO Group Company), having its Registered Office at No.5, Dhanraj Chambers, 1st Floor, Satbari, New Delhi-110074 and Corporate Office at SCO No.6-8, First and Second Floors, Sector 9-D, Chandigarh – 160009 (India)
….Opposite Parties.
Argued by:
Sh. Arun Kumar, Advocate for the complainants.
Sh. Ramnik Gupta, Advocate for the Opposite Parties.
Consumer Complaint | : | 249 of 2016 |
Date of Institution | : | 01.06.2016 |
Date of Decision | : | 07.11.2016 |
Dinesh Seth son of Sh. Darshan Lal Seth, resident of H.No.1382/1, Guru Teg Bahadur Complex, Sector – 70, SAS Nagar, Mohali.
……Complainant.
Versus
- M/s Puma Realtors Private Limited, Registered Office at No.5, Dhanraj Chambers, 1st Floor, Satbari, New Delhi-110074 through its Chairman/Managing Director/Director/Authorized Agent.
- M/s Puma Realtors Private Limited, SCO No.6-8, 1st & 2nd Floor, Sector 9-D, Chandigarh through its Chairman/M.D./Director/Manager/Authorized Agent.
- Ms. Sunaina Minhas, Authorized Signatory, M/s Puma Realtors Private Limited, Corporate Office at SCO No.6-8, 1st & 2nd Floor, Madhya Marg, Sector 9-D, Chandigarh-160009.
….Opposite Parties.
Argued by:
Sh. Vikram Tandon, Advocate for the complainants.
Sh. Ramnik Gupta, Advocate for Opposite Parties No.1 & 2.
Service of Opposite Party No.3 dispensed with vide order dated 03.06.2016.
Consumer Complaint | : | 365 of 2016 |
Date of Institution | : | 20.07.2016 |
Date of Decision | : | 07.11.2016 |
Ms. Manju Malhotra w/o Mr. A.K. Malhotra, R/o House No.932, Sector 40A, Chandigarh-U.T.
……Complainant.
Versus
- M/s Puma Realtors Private Ltd., through its Managing Director/Principal Officer, having its Registered Office at No.5, Dhanraj Chambers, 1st Floor, Satbari, New Delhi-110074.
- M/s Puma Realtors Private Ltd., SCO No.6-8, 1st Floor, Sector 9-D, Chandigarh.
….Opposite Parties.
Argued by:
Sh. Kabir Sarin, Advocate for the complainant.
Sh. Ramnik Gupta, Advocate for the Opposite Parties.
Complaints under Section 17 of the Consumer Protection Act, 1986.
BEFORE: JUSTICE JASBIR SINGH (RETD.), PRESIDENT.
SH. DEV RAJ, MEMBER.
MRS. PADMA PANDEY, MEMBER.
PER DEV RAJ, MEMBER
The facts, in brief, are that one Ms. Shama Goyal applied for a residential plot in the project of the Opposite Parties, namely ‘IREO Hamlet’, total price whereof was Rs.57,63,570/-. Initially, she paid Rs.6,50,000/- to the Opposite Parties vide receipt dated 24.03.2011. Vide provisional allotment letter dated 22.06.2011, Ms. Shama Goyal was allotted Plot No.21, measuring 250.59 Sq. Yards in the said project in Sector 98, SAS Nagar, Mohali. Plot Buyer’s Agreement was executed between Ms. Shama Goyal and the Opposite Parties on 15.07.2011 at Chandigarh (Annexure 1). Thereafter, she paid amounts of Rs.2,14,536/-, 4,87,870.50 and Rs.4,87,870.50 to the Opposite Parties on 22.07.2011, 22.09.2011 and 22.09.2011 respectively vide receipts dated 25.07.2011, 23.09.2011 and 23.09.2011 respectively. The balance amount of the plot was to be deposited as per Development Linked Payment Plan. Due to some personal reasons, Ms. Shama Goyal surrendered the plot and the same was purchased by the complainants for their personal use and use of their other family members. The complainants paid due amount to Ms. Shama Goyal. Necessary endorsement of transfer of the plot was made by the Opposite Parties in favour of the complainants. Thereafter, the complainants made payment of following amounts/ installments as per demand raised by the Opposite Parties:-
Sr. No. | Mode of Payment | Receipt No./Date | Amount deposited (Rs.) |
1. | Cheque No.134466 dt. 22.05.2013 | 14100183/28.05.2013 | 9,79,612.00 |
2. | RTGS/12.02.2014 | 14101465/12.02.2014 | 9,69,816.00 |
3. | - | 14080085/31.03.2014 | 9,797.00 |
4. | RTGS | 15100877/11.08.2014 | 9,69,815.00 |
5. | - | 15080108/12.11.2014 | 9,797.00 |
6. | Cheque No.141124 dt. 10.11.2014 | 15101384/12.11.2014 | 5,70,594.00 |
7. | - | 15080145/05.12.2014 | 5,764.00 |
8. | RTGS/04.02.2015 | 15101901/04.02.2015 | 6,57,422.00 |
9. | - | 15080256/23.02.2015 | 6,641.00 |
Total | 41,79,258.00 | ||
2. As per clause 21.2 of the Agreement, the Opposite Parties were to carry out internal developments by laying roads, water lines, sewer lines and electrical lines etc. Further as per Clause 11.1, 11.2 and 11.3 of the Agreement, possession of allotted plot was to be handed over by the Opposite Parties within a period of 42 months from the date of execution of the Agreement.
3. The complainants have stated that they visited the spot in November, 2014, in the first week of April, 2015 and then in the last week of March, 2016 and found that there was no development at the site. It was further stated that the Opposite Parties very cleverly issued letter dated 23.06.2015 offering possession to the complainants which was a camouflage and just a paper possession, to usurp the hard earned money of the complainants. It was further stated that till 23.06.2015, the Opposite Parties have not obtained completion certificate from the competent authority. It was further stated that the Opposite Parties used the money for their own profit and have not developed the site as yet and the complainants are not satisfied from the project of the Opposite Parties as the money deposited by them has been blocked. It was further stated that the complainants are no more interested to throw their hard earned money in the project of the Opposite Parties. It was further stated that the acts of the Opposite Parties amounted to deficiency, in rendering service and indulgence into unfair trade practice.
4. Alleging deficiency, in rendering service, and indulgence into unfair trade practice, on the part of the Opposite Parties, the complainants filed the instant complaint under Section 17 of the Consumer Protection Act 1986 (in short 1986 Act) claiming refund of Rs.60,20,826.70 alongwith up-to-date interest as prevailing in the market from the respective dates of deposits, Rs.10,00,000/- as compensation on account of mental agony & physical harassment and Rs.1,00,000/- as cost of litigation.
5. The Opposite Parties, in their joint written statement, took-up certain preliminary objections, to the effect, that the complaint was liable to be dismissed, due to existence of arbitration Clause No.33 in the Plot Buyer’s Agreement dated 15.07.2011; that the complainants did not book the plot for their personal use but for investment/commercial purpose; that since the present complaint related to an agreement to sell/purchase of a plot i.e. an immovable property, therefore, the same is not covered under 1986 Act and further, since the complainants sought enforcement of the Agreement, only a Civil Court has the jurisdiction, and as such, consumer complaint was not maintainable; that this Commission has no territorial jurisdiction on account of existence of Clause 35 in the Agreement and that the relief claimed is beyond Section 14(1)(d) of the 1986 Act.
6. On merits, it was admitted that the complainants applied for residential plot in the project of the Opposite Parties. It was denied that Rs.57,63,570/- was agreed as the total cost of the plot, which was only the basic sale price. It was further stated that the complainants after reading and understanding the terms and conditions of the Agreement, purchased the allotment rights of the plot, in question, from the original allottee. It was further stated that it was not agreed that possession was to be offered after expiry of 42 months from the date of Agreement. On the contrary, it was agreed vide Clause 11.1 of the Agreement that the complainants shall punctually pay the due installments in time and further, if the Opposite Parties failed to offer possession on expiry of grace period (30 months), the Opposite Parties shall be liable to pay compensation @50/- per sq. yard per month till actual date fixed for handing over of possession. It was further stated that the complainants never opted for termination of allotment before dispatch of notice of possession dated 04.05.2015 (In fact 23.06.2015, Annexure OP-3). It was further stated that the possession was offered vide letter dated 04.05.2015 (In fact 23.06.2015), which was duly received by the complainants.
7. It was further stated that development work commenced on site w.e.f. 01.05.2013 and stood carried on continuously in a phased manner at a good pace till April, 2015 and resultantly, the Opposite Parties started process of handing over of the developed plots by way of issuing notices of possession to various allottees w.e.f. May 2015. It was denied that there was no development at the site either in November 2014, April 2015 and March 2016. It was further stated that even the report of Local Commissioner filed in complaint titled ‘Abha Arora Vs. PUMA Realtors Pvt. Ltd. and another’, bearing No.170 of 2015, clearly unveils the false allegations made by the complainants.
8. It was further stated that the Opposite Parties have been granted exemption from all the provisions of the Punjab Apartment and Property Regulation Act, 1995 (in short ‘PAPRA 1995’) by the competent authorities vide notification dated 14.08.2008 and the Opposite Parties were/are not under any obligation to obtain the completion certificate under PAPRA 1995. It was further stated that the Opposite Parties have been granted all the necessary approvals and necessary permissions to sell, develop and offer the possession of the plot to the allottees. It was further stated that the Opposite Parties were also granted various sanctions/approvals from the competent authorities. It was further stated that NOC for withdrawal of ground water was granted on 19.08.2011, environmental clearance was granted on 30.11.2012; NOC by Punjab Pollution Control Board was granted on 14.05.2013, which was then extended vide letters dated 09.12.2014, 29.06.2015 & 20.07.2016; service plans were approved on 18.05.2015; revised layout plans were approved on 15.05.2013; NOC by PSPCL was granted on 08.07.2015; approval for commissioning of electrical installation was accorded on 07.08.2015; consent to operate was granted by Punjab Pollution Control Board on 05.01.2016 and Bank Guarantee was submitted to PSPCL on 22.03.2016. It was further stated that neither there was any deficiency, in rendering service, on the part of the Opposite Parties, nor they indulged into any unfair trade practice. The remaining averments, were denied, being wrong.
9. The complainants, in support of their case, submitted their separate affidavits, by way of evidence, alongwith which, a number of documents were attached.
10. The Opposite Parties, in support of their case, submitted the affidavit of Shri Rajneesh, their Authorised Representative, by way of evidence, alongwith which, a number of documents were attached.
11. We have heard the Counsel for the parties, and have gone through the evidence, and record of the case, carefully.
12. It is evident, on record, that Plot No.21 in the residential project “IREO Hamlet” admeasuring 250.59 sq. yard, Sector 98, SAS Nagar, Mohali, was allotted vide provisional allotment letter dated 22.06.2011 (Annexure C-2), to Ms. Shama Goyal. Basic sale price whereof was Rs.23,000/- per sq. yard besides External Development Charges (EDC) @Rs.1,275.10 per sq. yard, Preferential Location Charges (PLC) @Rs.500/- per Sq. Yard and IFMS charges @Rs.350/- per sq. yard. Admittedly, Plot Buyer’s Agreement was executed between Ms. Shama Goyal and the Opposite Parties on 15.07.2011 (Annexure C-4) at Chandigarh. The payment against the aforesaid plot was to be regulated as per payment plan, Annexure I (Annexure C-5 of the file). Thereafter, onward rights/obligations with respect to the said plot were assigned in the name of the complainants vide letter dated 30.12.2011 (Annexure C-10) and endorsement in favour of the complainants was also made. Against the total price of the plot including External Development Charges, Preferential Location Charges and IFMS Charges, the complainants made payment in the sum of Rs.60,20,826.70. As admitted by the Opposite Parties, the development work started at the site only on 01.05.2013, almost two years after the execution of Plot Buyer’s Agreement dated 15.07.2011. The possession was offered on 23.06.2015 i.e. before filing of the present complaint on 20.05.2016. The case of complainants is that possession offered was without development of the site and basic amenities.
13. The first question, that falls for consideration, is, as to whether, in the face of existence of arbitration clause in the Agreement, to settle disputes between the parties through Arbitration, in terms of provisions of Section 8 (amended) of 1996 Act, this Commission has no jurisdiction to entertain the consumer complaint. This question has already been elaborately dealt with by this Commission in Consumer Complaint No.213 of 2016 titled ‘Gobind Paul Vs. Emaar MGF Land Limited & Another’ decided on 16.08.2016. Paras 8 to 15 of the said order, inter-alia, being relevant, are extracted hereunder:-
“8……….To decide above said question, it is necessary to reproduce the provisions of Section 3 of the Consumer Protection Act 1986 (in short the Act), which reads as under;
“3. Act not in derogation of any other law.—
The provisions of this Act shall be in addition to and not in derogation of the provisions of any other law for the time being in force.”
It is also desirable to reproduce unamended provisions of Section 8 of 1996 Act, which reads thus:-
“8. Power to refer parties to arbitration where there is an arbitration agreement.—
(1) A judicial authority before which an action is brought in a matter which is the subject of an arbitration agreement shall, if a party so applies not later than when submitting his first statement on the substance of the dispute, refer the parties to arbitration.
(2) The application referred to in sub-section (1) shall not be entertained unless it is accompanied by the original arbitration agreement or a duly certified copy thereof.
(3) Notwithstanding that an application has been made under sub-section (1) and that the issue is pending before the judicial authority, an arbitration may be commenced or continued and an arbitral award made.”
9. Many a times, by making reference to the provisions of Section 8 of 1996 Act, in the past also, such objections were raised and the Hon'ble Supreme Court of India, when interpreting the provisions of Section 3 of 1986 Act, in the cases of Fair Air Engg. Pvt. Ltd. & another Vs. N. K. Modi (1996) 6 SCC 385, C.C.I Chambers Coop. Housing Society Ltd. Vs Development Credit Bank Ltd. (2003) 7 SCC 233, Rosedale Developers Private Limited Vs. Aghore Bhattacharya and others, (Civil Appeal No.20923 of 2013) etc., came to a conclusion that the remedy provided under Section 3 of 1986 Act, is an independent and additional remedy and existence of an arbitration clause in the agreement, to settle disputes, will not debar the Consumer Foras, to entertain the complaints, filed by the consumers.
10. In the year 2015, many amendments were effected in the provisions of 1996 Act. After amendment, Section 8 of 1996 Act, reads as under:-
“8. Power to refer parties to arbitration where there is an arbitration agreement.—
(1) A judicial authority, before which an action is brought in a matter which is the subject of an arbitration agreement shall, if a party to the arbitration agreement or any person claiming through or under him, so applies not later than the date of submitting his first statement on the substance of the dispute, then, notwithstanding any judgment, decree or order of the Supreme Court or any Court, refer the parties to arbitration unless it finds that prima facie no valid arbitration agreement exists.”
11. Now it is to be seen, whether, after amendment in Section 8 of the principal Act, any additional right has accrued to the service provider(s), to say that on account of existence of arbitration agreement, for settling the disputes through an Arbitrator, the Consumer Foras have no jurisdiction to entertain a consumer complaint. As has been held by Hon'ble Supreme Court of India, in various cases, and also of the National Commission, in large number of judgments, Section 3 of the 1986 Act, provides additional remedy, notwithstanding any other remedy available to a consumer. The said remedy is also not in derogation to any other Act/Law.
12. Now, we will have to see what difference has been made by the amendment, in the provisions of Section 8 of 1996 Act. After amendment, it reads that a Judicial Authority is supposed to refer the matter to an Arbitrator, if there exists an arbitration clause in the agreement, notwithstanding any judgment, decree, order of the Hon'ble Supreme Court of India, or any other Court, unless it finds that prima facie, no valid arbitration agreement exists. The legislation was alive to the ratio of the judgments, as referred to above, in earlier part of this order. Vide those judgments, it is specifically mandated that under Section 3 of 1986 Act, an additional remedy is available to the consumer(s), which is not in derogation to any other Act. As and when any argument was raised, the Hon'ble Supreme Court of India and the National Commission in the judgments, referred to above, have made it very clear that in the face of Section 8 of 1996 Act and existence of arbitration agreement, it is still opened to the Consumer Foras to entertain the consumer complaints. None of the judgments ever conferred any jurisdiction upon the Consumer Foras to entertain such like complaints. Only the legal issues, as existed in the Statute Book, were explained vide different judgments. If we look into amended provisions of Section 8 of the principal Act, it explains that judicial Authority needs to refer dispute, in which arbitration agreement exist to settle the disputes notwithstanding any judgment/decree or order of any Court. That may be true where in a case, some order has been passed by any Court, making arbitration Agreement non-applicable to a dispute/parties. However, in the present case, the above said argument is not available. The jurisdiction of Consumer Foras to entertain consumer complaints, in the face of arbitration clause in the Agreement, is in-built in 1986 Act. It was not given to these Foras, by any judgment ever. The provisions of Section 3 of 1986 Act interpreted vide judgments vis-à-vis Section 8 of un-amended 1996 Act, were known to the legislature, when the amended Act 2015 was passed. If there was any intention on the part of the legislature, then it would have been very conveniently provided that notwithstanding any remedy available in 1986 Act, it would be binding upon the judicial Authority to refer the matter to an Arbitrator, in case of existence of arbitration agreement, however, it was not so said.
13. We can deal with this issue, from another angle also. If this contention raised is accepted, it will go against the basic spirit of 1986 Act. The said Act (1986) was enacted to protect poor consumers against might of the service providers/multinational companies/traders. As in the present case, the complainant have spent his life savings to get a unit, for their residential purpose. His hopes were shattered. Litigation in the Consumer Fora is cost effective. It does not involve huge expenses and further it is very quick. A complaint in the State Commission can be filed, by making payment between Rs.2000/- to Rs.4000/- (in the present case Rs.4000/-). As per the mandate of 1986 Act, a complaint is supposed to be decided within three months, from the date of service to the opposite party. In cases involving ticklish issues (like the present one, maximum not more than six months to seven months time can be consumed), whereas, to the contrary, as per the principal Act (1996 Act), the consumer will be forced to incur huge expenses towards his/her share of Arbitrator’s fees. Not only as above, it is admissible to an Arbitrator, to decide a dispute within one year. Thereafter, the Court wherever it is challenged may also take up-to one year and then there is likelihood that the matter will go to the High Court or the Hon'ble Supreme Court of India. Such an effort will be a time consuming and costly one. Taking note of fee component and time consumed in arbitration, it can safely be said that if the matter is referred to an Arbitrator, as prayed, in the present case, it will defeat the very purpose of the provisions of 1986 Act.
14. The 1986 Act provides for better protection of interests and rights of the consumers. For the said purpose, the Consumer Foras were created under the Act. In Section 3 of 1986 Act, it is clearly provided that the said provision is in addition to and not in derogation of any provisions of any other law, for the time being in force. The 1986 Act is special legislation qua the consumers. The poor consumers are not expected to fight the might of multinational companies/traders, as those entities have lot of resources at their command. As stated above, in the present case, the complainant has spent his entire life earnings to purchase the unit, in the said project, launched by the opposite parties. However, his hopes were shattered, when despite making substantial payment of the sale consideration, they failed to get possession of the unit, in question, in a developed project. As per ratio of the judgments in the case of Secretary, Thirumurugan Cooperative Agricultural Credit Society v. M. Lalitha (2004) 1 SCC 305 and United India Insurance Co. Ltd. Vs. M/s Pushpalaya Printers, I (2004) CPJ 22 (SC), and LIC of India and another Vs. Hira Lal, IV (2011) CPJ 4 (SC), the consumers are always in a weak position, and in cases where two interpretations are possible, the one beneficial to the consumer needs to be accepted. The opinion expressed above, qua applicability of Section 8 (amended) of 1996 Act, has been given keeping in mind the above said principle.
15. Not only this, recently, it was also so said by the National Commission, in a case titled as Lt. Col. Anil Raj & anr. Vs. M/s. Unitech Limited, and another, Consumer Case No.346 of 2013, decided on 02.05.2016. Relevant portion of the said case, reads thus:-
“In so far as the question of a remedy under the Act being barred because of the existence of Arbitration Agreement between the parties, the issue is no longer res-integra. In a catena of decisions of the Hon’ble Supreme Court, it has been held that even if there exists an arbitration clause in the agreement and a Complaint is filed by the consumer, in relation to certain deficiency of service, then the existence of an arbitration clause will not be a bar for the entertainment of the Complaint by a Consumer Fora, constituted under the Act, since the remedy provided under the Act is in addition to the provisions of any other law for the time being in force. The reasoning and ratio of these decisions, particularly in Secretary, Thirumurugan Cooperative Agricultural Credit Society Vs. M. Lalitha (Dead) Through LRs. & Others - (2004) 1 SCC 305; still holds the field, notwithstanding the recent amendments in the Arbitration and Conciliation Act, 1986. [Also see: Skypak Couriers Ltd. Vs. Tata Chemicals Ltd. - (2000) 5 SCC 294 and National Seeds Corporation Limited Vs. M. Madhusudhan Reddy & Anr. - (2012) 2 SCC 506.] It has thus, been authoritatively held that the protection provided to the Consumers under the Act is in addition to the remedies available under any other Statute, including the consentient arbitration under the Arbitration and Conciliation Act, 1986.””
In view of the above, the objection raised by Counsel for the Opposite Parties that in the face of existence of arbitration clause in the Agreement, to settle disputes between the parties through Arbitration, in terms of provisions of Section 8 (amended) of 1996 Act, this Commission has no jurisdiction to entertain the consumer complaint, being devoid of merit, is rejected.
14. To defeat claim of the complainants, the next objection raised by the Opposite Parties was that since the complainants had purchased the plot, in question, for investment/commercial purpose i.e. for resale, as and when there was escalation in the prices of real estate, as such, they would not fall within the definition of consumer, as defined by Section 2(1)(d)(ii) of 1986 Act. It may be stated here that there is nothing, on record to show, that the complainants are property dealer(s), and are indulged in sale and purchase of property, on regular basis. Moreover, complainants in Para 7 of the complaint have stated that they purchased the residential plot, in question, exclusively for their personal use and use of their other family members. In the absence of any cogent evidence, in support of the objection raised by the Opposite Parties, mere bald assertion to that effect, cannot be taken into consideration. It may be stated here that in a case titled as Kavita Ahuja Vs. Shipra Estate Ltd. and Jai Krishna Estate Developer Pvt. Ltd., Consumer Complaint No.137 of 2010, decided on 12.02.2015, by the National Consumer Disputes Redressal Commission, New Delhi, it was held that the buyer(s) of the residential unit(s), would be termed as consumer(s), unless it is proved that he or she had booked the same for commercial purpose. The principle of law, laid down, in Kavita Ahuja’s case (supra) is fully applicable to the present case. Under these circumstances, by no stretch of imagination, it can be said that the plot, in question, was purchased by the complainants, by way of investment, with a view to earn profit, in future. Similar view was reiterated by the National Commission, in DLF Universal Limited Vs Nirmala Devi Gupta, 2016 (2) CPJ 316. Not only above, recently under similar circumstances, in a case titled as “Aashish Oberai Vs. Emaar MGF Land Limited”, Consumer Case No.70 of 2015, decided on 14 Sep. 2016, the National Commission, while rejecting similar plea raised by the builder, observed as under:-
“In the case of the purchase of the house which a builder undertakes to construct for the buyer, the purchase can be said to be for a commercial purpose where it is shown, by producing evidence, that the buyer is engaged in the business of a buying and selling of houses and or plots as a trading activity, with a view to make profits by sale of such houses or plots. A person cannot be said to have purchased a house for a commercial purpose only by proving that he owns or had purchased more than one houses or plots. In a given case, separate houses may be purchased by a person for the individual use of his family members. A person owning a house in a city A may also purchase a house in city B for the purpose of staying in that house during short visits to that city. A person may buy two or three houses if the requirement of his family cannot be met in one house. Therefore, it would not be correct to say that in every case where a person owns more than one house, the acquisition of the house is for a commercial purpose. In fact, this was also the view taken by this Commission in Rajesh Malhotra & Ors. vs. Acron Developers Pvt. Ltd. &Ors. First Appeal No.1287 of 2014 decided on 05.11.2015.”
The complainants, thus, fall within the definition of ‘consumer’, as defined under Section 2(1)(d) of the Act. Such an objection, taken by the Opposite Parties, in their written reply, therefore, being devoid of merit, is rejected.
15. Another objection raised by Counsel for the Opposite Parties was that since the complainants did not buy goods and did not hire any services, and were seeking enforcement of the Agreement in respect of immovable property, therefore, only a Civil Court can decide the complaint, and consumer complaint was not maintainable. It may be stated here, that the complainants hired the services of the opposite parties, for purchasing the plot, in question, in the manner, referred to above. According to Clause 11.1 of the Agreement, subject to force majeure conditions and reasons, beyond the control of the Opposite Parties, they were to deliver physical possession of the unit, within a period of 30 months i.e. (24 months + 6 months grace period), from the date of execution of the same (Agreement), with complete basic amenities, as provided in Clause 21.2. Section 2 (1) (o) of the Act, defines service as under:-
“service” means service of any description which is made available to potential users and includes, but not limited to, the provision of facilities in connection with banking, financing insurance, transport, processing, supply of electrical or other energy, board or lodging or both, housing construction, entertainment, amusement or the purveying of news or other information, but does not include the rendering of any service free of charge or under a contract of personal service”
From the afore-extracted Section 2(1)(o) of the Act, it is evident that housing/construction, also comes within the definition of a service. In Narne Construction P. Ltd., etc. etc. Vs. Union Of India and Ors. Etc., II (2012) CPJ 4 (SC), it was held that when a person applies for the allotment of a building or site or for a flat constructed by the Development Authority and enters into an agreement with the Developer, or the Contractor, the nature of transaction is covered by the expression ‘service’ of any description. Housing construction or building activity carried on by a private or statutory body constitutes ‘service’ within the ambit of Section 2(1)(o) of the Act. Similar principle of law, was laid down, in Haryana Agricultural Marketing Board Vs. Bishambar Dayal Goyal & Ors. (AIR 2014 S.C. 1766). Under these circumstances, the complaint involves the consumer dispute, and the same is maintainable. Not only this, Section 3 of the Act provides an alternative remedy. Even if, it is assumed that the complainants have a remedy to file a suit in the Civil Court, the alternative remedy provided under Section 3 of the Act, can be availed of by them, as they fall within the definition of consumer, as stated above. In this view of the matter, the objection of Opposite Parties, in this regard, being devoid of merit, must fail, and the same stands rejected.
16. The next objection raised by the Opposite Parties is that Clause 35 in the Plot Buyer’s Agreement, bars the territorial jurisdiction of this Commission, to entertain and try the complaint. It may be stated here that this issue has already been dealt with in detail by this Commission in the case of ‘Jarnail Singh Sandhu Vs. M/s Puma Realtors Pvt. Ltd. & Anr.’, Consumer Complaint No.173 of 2016 decided on 02.09.2016. Para 19 of the said judgment, being relevant is, inter-alia, extracted hereunder:-
“19……..It may be stated here that according to Section 17 of the Act, a consumer complaint could be filed by the complainant, before the State Consumer Disputes Redressal Commission, within the territorial Jurisdiction whereof, a part of cause of action arose to him. In the instant case, it is evident, that receipt dated 12.07.2011 in the sum of Rs.9,37,500/- (Annexure C-I), provisional allotment letter dated 04.08.2011 (Annexure C-II), receipt dated 15.10.2011 in the sum of Rs.10,53,130.58 (Annexure C-III), letter dated 26.09.2011 regarding offer for change of payment plan (Annexure C-IV) and two receipts dated 13.08.2013 (Annexure C-V colly.) were issued by the Chandigarh office of the Opposite Parties i.e. Puma Realtors Private Limited, S.C.O. no.6-7-8, Second Floor, Sector 9-D, Chandigarh. Since a part of cause of action, arose to the complainant, at Chandigarh, this Commission has got territorial Jurisdiction to entertain and decide the complaint. A similar question arose, before the National Commission, in Smt. Shanti Vs. M/s. Ansal Housing & Construction Ltd., First Appeal No.142 of 2001 decided by the National Commission on 11.04.2002, wherein the National Commission held as under:-
“This appeal is directed against the order dated 9.4.2001 of the Delhi Consumer Disputes Redressal Commission non suiting the appellant on a preliminary issue holding that Delhi State Consumer Dispute Redressal Commission will have no jurisdiction to entertain the complaint.
What led the State Commission to pass this order was clause 24 of the agreement for allotment of residential flat to the appellant. It is stated that ‘any dispute arising out of this agreement shall be subject to jurisdiction of Lucknow Courts only”. State Commission also relied on the decision of the Supreme Court in the case of A.B.C. Laminart Pvt. Ltd. & Anr. Vs. A.P. Agencies, Salem - AIR 1989 SC 1239 to hold that only the courts in Lucknow would have jurisdiction.
We do not think State Commission examined the whole issue in a pragmatic manner. Complainant is a consumer and raised a consumer dispute under the Consumer protection Act, 1986. To help and assist a consumer and to achieve the objects of the Act, Section 11 of the Act was amended. This Section relates to the jurisdiction of the District Forum. Now a complaint could be filed against the opposite party not only at the place where he actually or voluntarily reside or personally works for gain but also where he carries on business or has branch office. The words “carries on business or has a branch office” were added by the amending Act of 1993. Jurisdiction of a District Forum is exclusively covered by Section 11 of the Act. For this we do not have to refer any provisions of the Code of Civil Procedure. Any provision of the agreement which oust the jurisdiction of a District Forum even from a place where the opposite party has a branch office cannot be held to be valid or binding. Moreover, the clause on which the complainant was non-suited refers to the jurisdiction of Lucknow Courts. District Forum is not a court as understood in the Code of Civil Procedure. That clause in the agreement will have no meaning as far as jurisdiction of the District Forum where the opposite party has even branch office is concerned.
National Commission has already taken a view on this aspect of the matter. Accordingly the impugned order of the State Commission is set aside and the matter is remanded to the State Commission to decide the complaint in accordance with law. Party shall appear before the State Commission on 8.7.2002 for further directions. This appeal is disposed of as above.”
It may be stated here that, for determining the territorial jurisdiction, to entertain and decide the complaint, the Consumer Foras are bound by the provisions of Section 11 of the Act. In Associated Road Carriers Ltd., Vs. Kamlender Kashyap & Ors.-I (2008) CPJ 404 (NC), the principle of law, laid down, by the National Commission, was to the effect, that a clause of jurisdiction, by way of an agreement, between the parties, could not be made applicable, to the consumer complaints, filed before the Consumer Foras, as the Foras are not the Courts. It was further held, in the said case, that there is a difference between Section 11 of the Act, and the provisions of Sections 15 to 20 of the Civil Procedure Code, regarding the place of jurisdiction. Further, in Ethiopian Airlines Vs Ganesh Narain Saboo, IV (2011) CPJ 43 (SC)=VII (2011) SLT 371, the principle of law, laid down was that the restriction of jurisdiction to a particular Court, need not be given any importance in the circumstances of the case. In Cosmos Infra Engineering India Ltd. Vs Sameer Saksena & another I (2013) CPJ31 (NC) and Radiant Infosystem Pvt. Ltd. & Others Vs D. Adhilakshmi & Anr., I (2013) CPJ 169 (NC) the agreements were executed, between the parties, incorporating therein, a condition, excluding the jurisdiction of any other Court/Forum, in case of dispute, arising under the same, and limiting the jurisdiction of the Courts/Forums at Delhi and Hyderabad. The National Commission, in the aforesaid cases, held that such a condition, incorporated in the agreements, executed between the parties, excluding the jurisdiction of a particular Court/Forum, and limiting the jurisdiction of a particular Court/Forum, could not be given any importance and the complaint could be filed, at a place, where a part of cause of action arose, according to Section 11 of the Act. The principle of law, laid down, in the aforesaid cases, is fully applicable to the instant case. At the same time, it is also held in the face of case Ethiopian Airlines Vs Ganesh Narain Saboo’s (supra), decided by the Supreme Court of India, the judgment titled as M/s Taneja Developers and Infrastructure Limited Vs. Gurpreet Singh and another, First Appeal No.33 of 2014, decided on 25.02.2016, by the National Commission, reliance whereupon has been placed by Counsel for the opposite parties, to support his contention, that this Commission has no territorial jurisdiction, shall not hold the field. In these circumstances, such a Clause contained in the Agreement, therefore, could not exclude the jurisdiction of this Commission, at Chandigarh, where a part of cause of action accrued to the complainant, to file the complaint. The objection taken by the Opposite Parties, in this regard, being devoid of merit, must fail, and the same stands rejected.”
In view of above, this objection raised by the Opposite Parties stands rejected.
17. The next question, which falls for consideration, is, as to whether the possession offered vide letter dated 23.06.2015 (Annexure C-20/OP-3) was complete and proper or not. The Counsel for the complainants submitted that possession of the plot, in question, offered vide letter dated 23.06.2015 was of undeveloped plot/project.
18. The complainants have challenged the offer of possession dated 23.06.2015 by filing the instant complaint for lack of development at the site. It has been stated in para 13 of the complaint that they visited the spot in November 2014, as well as first week of April 2015 and in last week of March 2016 and found that there was no development at the site, which was to be done by the opposite parties by laying Roads, Water Lines, Sewer Lines, Electrical Lines etc. No doubt, nothing by way of evidence has been placed on record but apparently, there was promise to make development and then offer/hand over possession of the plot, to the complainants.
19. The Opposite Parties were duty bound to provide all basic facilities like roads, sewerage, drinking water, electricity, street lights, drainage etc. There is nothing, on record, that complete development, in respect of the plot, in question, and amenities at the site as promised, as per the Agreement, were available at the site. The Counsel for the Opposite Parties argued that the complainants have not alleged any deficiency in regard to non-obtaining of approvals. It may be stated here that certain approvals such as electrical installations, NOC subject to making arrangements for suitable provision for drinking water supply and safe disposal of sullage/storm discharge and solid waste management, are inter-linked with development and basic amenities. The fact that certain amenities and approvals were complete/obtained after offer of possession, clearly proves deficiency of the Opposite Parties, as is evident from the position indicated hereinafter.
20. In Memo No.5001 dated 7.8.2015 (Annexure OP-18), which is letter from the Chief Electrical Inspector to Govt. Punjab, Patiala, to M/s IREO Hamlet A(Residential Township Sector 98, Mohali, it is stated that inspection of subject cited electrical installation was carried out by the Electrical Inspectorate and the same was found to be conforming to the relevant provisions of Central Electricity Authority (Measure relating to safety and Electric Supply) Regulations, 2010 and the installations were approved for commissioning but clearly, this approval was accorded after offer of possession vide letter dated 23.06.2015.
21. Even the final NOC to the Opposite Parties for 85.25 Acres residential township in Sectors 86, 98 and 99 in Village Sambhalkhi, SAS Nagar, Mohali was accorded by Punjab State Power Corporation Limited on 8.7.2015 (Annexure OP-17), after offer of possession on 23.06.2015. In letter dated 18.05.2015 (Annexure OP-16) addressed to the Opposite Parties by Greater Mohali Area Development Authority (GMADA), w.r.t letter dated 16.04.2015, whereby service plans for Mega Housing Project were submitted, it (GMADA) clearly informed the Opposite Parties that arrangements for suitable provision for drinking water supply and safe disposal of sullage/storm discharge and solid waste management shall be made by the Opposite Parties at their level separately and they shall obtain all necessary approvals from the concerned Authorities as per law in this regard independently. It was further stipulated that the construction work was to commence only after obtaining approvals as per law from the concerned Authorities. As per aforesaid letter, number of conditions were required to be complied with by the Opposite Parties. Nothing has been placed on record to the effect that the Opposite Parties complied with those conditions. Further, consent to operate an outlet for discharge of the effluent u/s 25/26 of Water (Prevention & Control of Pollution) Act, 1974 was granted to the Opposite Parties vide letter dated 05.01.2016 (Annexure OP-19) i.e. after offer of possession. It may also be stated here that the Opposite Parties furnished Bank Guarantee dated 22.03.2016 (Annexure OP-20) with expiry date/ claim expiry date as 21.03.2021 in the sum of Rs.3,24,10,301/- to the PSPCL, after offer of possession. As such, the Opposite Parties had neither completed the development nor did they have all the necessary sanctions/approvals from the Competent Authorities up-till 23.06.2015 when offer of possession was made. The contention of the complainants that possession offered was not a valid and proper possession is, thus, corroborated from the evidence on record. It is, therefore, held that the Opposite Parties were not only deficient, in rendering service but also indulged into unfair trade practice, by offering a paper possession to the complainants, before completing the development as also without obtaining the necessary approvals.
22. The next question which falls for consideration, is, whether the complainants are entitled to refund of the entire amount deposited by them. The Counsel for the opposite parties submitted that the complainants made various payment(s) without any protest and they never sought refund. It may be stated here that Plot Buyer’s Agreement was entered into between the parties on 15.07.2011. As per Clause 11.1 of General Clauses of the Agreement, possession of the plot, in question, was to be handed over within 24 months from the date of execution of the said Agreement with further grace period of 6 months but not later than 30 months i.e. latest by 14.01.2014. Further, as per Clause 11.2 of the Agreement, in case, possession was not offered within the stipulated period, then the Opposite Parties were liable to pay compensation calculated @Rs.50/- per sq. yard of the area every month until possession is actually handed over. Clauses 11.1 and 11.2 of the Plot Buyer’s Agreement dated 15.07.2011, being relevant, are extracted hereunder:-
“11.1 - Subject to Force Majeure, as defined herein, and further subject to the Allottee having complied with all its obligations under the terms and conditions of this Agreement, and not being in default of any provision(s) of this Agreement including but not limited to the timely payment of all dues and charges including the total Sale Consideration, registration charges, stamp duty and other charges, and also subject to the Allottee having complied with all formalities or documentation as prescribed by the Company, the Company proposes to hand over the possession of the said Plot to the Allottee within a period of 24 (Twenty Four) months from the date of execution of this Agreement (“Commitment Period”). The Allottee further agrees and understands that the Company shall additionally be entitled to a period of 6 (Six) months (“Grace Period”), after the expiry of the said Commitment Period.
11.2-Subject to Clause 11.1, if the Company fails to offer possession of the said Plot to the Allottee by the end of the Grace Period, it shall be liable to pay to the Allottee compensation calculated at the rate of Rs.50/- (Rupees Fifty only) per sq. yd. of the area of the said Plot (“Delay Compensation”) for every month of delay until the actual date fixed by the Company for handing over of possession of the said Plot to the Allottee. The Allottee shall be entitled to payment against such ‘Delay Compensation’ only after completion of all documentation including registration of the Conveyance Deed”.
23. Since the Plot Buyer’s Agreement was executed on 15.07.2011, 30 months period including 6 months grace period expired on 14.01.2014. Even the extended period of 12 months, in terms of Clause 11.3 of the Agreement expired on 13.01.2015. It is evident from position stated above that possession of the unit, in question, offered to the complainants vide letter dated 23.06.2015 was a paper possession only. The total price of the unit was Rs.63,07,713.66 and the complainants had made payments in the sum of Rs.60,20,826.70 to the Opposite Parties, which was undoubtedly their hard earned money. No plausible reason has been assigned by the opposite parties, as to why they (Opposite Parties) failed to deliver complete possession of the unit, by the date stipulated. Delay could only be condoned, under the terms and conditions of the Agreement, if there existed plausible and justified reasons. Clearly, there is delay in handing over of possession. It may be stated here that offer sent vide letter dated 23.06.2015, has been held to be a mere paper possession. Under similar circumstances, this Commission, in the case of Brig Ajay Raina (Retd.) and another Vs. M/s Unitech Limited, Consumer Complaint No.59 of 2016, decided on 24.05.2016, while relying upon the judgments rendered by the Hon’ble National Commission, held as under:-
“Further, even if, it is assumed for the sake of arguments, that offer of possession, was made to the complainants, in July 2015 i.e. after a delay of about three years, from the stipulated date, even then, it is not obligatory upon the complainants to accept the same. It was so held by the National Commission in Emaar MGF Land Limited and another Vs. Dilshad Gill, III (2015) CPJ 329 (NC). Recently also, under similar circumstances, in the case of M/s. Emaar MGF Land Ltd. & Anr. Vs. Dr.Manuj Chhabra, First Appeal No.1028 of 2015, decided on 19.04.2016, the National Commission, held as under:-
“I am of the prima facie view that even if the said offer was genuine, yet, the complainants was not obliged to accept such an offer, made after a lapse of more than two years of committed date of delivery”.
The principle of law laid down in the aforesaid cases is fully applicable to the present case. It is therefore held that the complainants could not be held guilty, of filing the present complaint, seeking refund of the deposited amount, alongwith interest and compensation, as possession of the unit was not offered to them by the stipulated date.
It was clearly stated by the National Commission, in Emaar MGF Land Limited and another Vs. Dilshad Gill, III (2015) CPJ 329 (NC), that when the promoter has violated material condition, in not handing over possession of the unit, in time, it is not obligatory for a purchaser to accept possession after that date.
24. In the present case also, the Opposite Parties committed breach of their obligation, in not offering possession of the plot, in question, within 30 months from 15.07.2011 i.e. date of signing of Buyer’s Agreement and even after expiry of extended delay period of 12 months, on 13.01.2015. A perusal of Clause 11.3 of the Plot Buyer’s Agreement clearly provides that “……..from the end of the Grace Period (such 12 month period hereinafter referred to as the “Extended Delay Period”), then the Allottee shall become entitled to opt for termination of the Allotment/Agreement and refund of the actual paid up installment(s) made against the said Plot….”. Since the Opposite Parties failed to hand over valid possession of the plot, in question, with complete development and all basic amenities, to the complainants, even after expiry of 42 months from the execution of Plot Buyer’s Agreement, in view of law laid down in Emaar MGF Land Limited and another Vs. Dilshad Gill ‘s case (supra), the complainants are entitled to seek refund. Thus, in our considered opinion, the complainants are entitled to refund of the deposited amount. By not offering possession of the unit, in question, complete in all respects, within the stipulated period and during extended delay period and by not refunding the deposited amount, the Opposite Parties were deficient in rendering service.
25. It is to be further seen, as to whether, interest, on the amount to be refunded can be granted, in favour of the complainants. It is not in dispute that an amount of Rs.60,20,826.70 was paid by the complainants, without getting anything, in lieu thereof. The said amount has been used by the Opposite Parties, for their own benefit. There is no dispute that for making delayed payments, the Opposite Parties were charging heavy rate of interest, for the period of delay in making payment of installments. It is well settled law that whenever money has been received by a party which ex ae quo et bono ought to be refunded, the right to interest follows, as a matter of course. The obligation to refund money received and retained without right implies and carries with it, the right to interest. It was also so said by the Hon’ble Supreme Court of India, in UOI vs. Tata Chemicals Ltd (Supreme Court), (2014) 6 SCC 335 decided on March 20th, 2014 (2014) 6 SCC 335). The complainants in para 20 of the complaint have sought refund with interest @24% per annum but in the prayer Clause, they have prayed for refund alongwith up-to-date interest as prevailing in the market. The Counsel for the Opposite Parties vehemently argued that interest is required to be awarded only in accordance with the prayer made. He submitted that no doubt, in the body of the complaint, the complainants sought refund with interest @24% p.a. but in the prayer, by seeking refund alongwith up-to-date interest, as prevailing in the market, the complainants abandoned their right to seek interest beyond the market rate. In similar circumstances, this Commission in Consumer Complaint No.229 of 2016 titled ‘Ashish Arora Vs. M/s Puma Realtors Pvt. Ltd. and Anr.’ decided on 03.10.2016, granted refund alongwith interest @12% compounded quarterly, from the respective dates of deposits [less than the rate of interest charged by the Opposite Parties in case of delayed payments] till realization. Keeping in view the fact that this Commission has been granting interest @12% compounded quarterly in other similar cases relating to this project, in our opinion, no ground is made out for granting lesser interest in this case, as the averment of the complainants seeking 24% interest vis-à-vis interest granted in such cases in the past, cannot be overlooked. The complainants are, therefore, held entitled to interest @12% compounded quarterly on the deposited amount.
Now it is to be seen as to whether the complainants are entitled to interest on the amount(s) paid from the dates of respective deposits. This issue came up for consideration before this Commission in Darbara Singh and ors. Vs. Emaar MGF Land Limited and Ors., Complaint Case No.147 of 2016 decided on 22.08.2016. In that case, this Commission granted interest to the complainant from the date of endorsement of the unit as he was subsequent purchaser of the unit. In this case, the complainants are not the original allottees and rights in their favour were assigned on 30.12.2011. On the basis of ratio of judgment in Darbara Singh and ors. Vs. Emaar MGF Land Limited and Ors. (supra), on the amounts paid by the previous allottee up-to 30.12.2011, interest @12% compounded quarterly shall be payable w.e.f. 30.12.2011. As regards amounts paid by the complainants, they shall be entitled to same rate of interest i.e. 12% compounded quarterly from the respective dates of deposits.
26. The complainants have stated that despite seeking refund, the opposite parties did not refund the deposited amount. The averment made is without any evidence to this effect. At the same time, it has been vehemently contended by the opposite parties that no such request was received from the complainants. Possession was offered in 23.06.2015. Therefore, without making any request to the opposite parties for refunding the amount and thereafter, filing the complaint after about one year, the complainants are also partly themselves responsible for delay in getting the deposited amount. Under these circumstances, compensation for mental agony and physical harassment and deficiency in providing service, in the sum of Rs.1 lac (Rupees One Lac only), if granted, would be adequate to serve the ends of justice.
27. In complaint bearing No.249 of 2016, particulars of which are indicated in the table given below, possession of the plot, in question, has been offered by Opposite Parties No.1 & 2 vide letter dated 04.05.2015 (Annexure C-25):-
TABLE
Complaint No. | Whether original allottee? | Date of independent Floor Buyer’s Agreement.
| Due date for possession after 42 months period | Date on which possession offered | Amount deposited |
429/2016 | 2nd Allottee (02.09.2011) | 08.07.2011 | 07.01.2015 | 04.05.2015 | Rs.52,18,562.00 + Rs.6,598 = Rs.52,25,160.00 |
It is relevant to mention here that the complainant is a second allottee and the rights in plot, in question, i.e. Plot No.98 at “Ireo Hamlet”, Sector 98, Mohali, Punjab were transferred in his favour vide letter dated 02.09.2011 (Annexure C-8) and till then, the previous allottee, namely Sh. Varun Mahajan, had made payment in the sum of Rs.18,08,953/- vide receipts (Annexures C-2, C-4, C-6 and C-7). Subsequent payments were made by the complainant. Against total price of the plot, in question, which was Rs.61,70,803.81, the complainant in all paid a sum of Rs.52,25,160/- which included a sum of Rs.6,598/- on account of delayed interest. Since Plot Buyer’s Agreement was executed on 08.07.2011 (Annexure C-5), due date for delivering possession, after expiry of 24 months + 6 months grace period + 12 months extended period, was 07.01.2015. The complainant has submitted that possession offered on 04.05.2015 was with incomplete amenities.
28. In this case, the complainant in the prayer has sought interest @15% per annum from the date of payments received by Opposite Parties No.1 & 2. Accordingly, for the reasons assigned in Consumer Complaint No.221 of 2016, the complainant in this case, is entitled to refund of Rs.52,25,160/- alongwith interest @12% compounded quarterly. Since the rights in favour of the complainant were assigned on 02.09.2011, on the amounts paid by the previous allottee up-to 02.09.2011, interest shall be payable w.e.f. 02.09.2011. As regards amounts paid by the complainant, he shall be entitled to same rate of interest i.e. 12% compounded quarterly from the respective dates of deposits.
29. As regards compensation for mental agony and physical harassment, the complainant has been in default of making payments. It is evident from the demand note dated 06.01.2015 (Annexure OP-6) that payment in the sum of Rs.6,64,063.31 was to be made by the complainant by 02.02.2015. The same was, however, not paid despite reminders dated 06.02.2015, 27.02.2015 and final notice dated 20.03.2015 (Annexures OP-7, OP-8 & OP-9 respectively). Further payment, which was due as per Statement of Account (Annexure A) attached with the notice of possession dated 04.05.2015, was also not made. As per this Statement of Account, a total sum of Rs.9,75,731.81 was due against the complainant. In view of this, the complainant is not entitled to same compensation for mental agony and physical harassment, which this Commission has been granting in other cases pertaining to this project. Under these circumstances, compensation for mental agony and physical harassment and deficiency in providing service, in the sum of Rs.1 lac, if granted, would be adequate to serve the ends of justice.
30. In Consumer Complaint No.365 of 2016, the core question, that falls for consideration, is, as to whether there is delay in delivering possession of apartment to the complainant and whether the complainant is entitled to seek refund of the amount deposited by her alongwith interest. It may be stated here that as per Clause 13.3 of the Apartment Buyer’s Agreement dated 12.09.2011 (Annexure C-2), subject to force majeure conditions and reasons, beyond the control of the Opposite Parties, they were liable to deliver physical possession of apartment, within a period of 30 months, from the date of execution of the same (Agreement) or approval of building plans and/or fulfillment of the preconditions imposed thereunder whichever was later. The building plans were approved on 18.01.2012 (Annexure OP-11). Period of 30 months expired on 17.07.2014. On account of force majeure circumstances, referred to above, the Opposite Parties were entitled to advantage of 180 days grace period. The Opposite Parties have failed to place, on record, any cogent evidence or justification to seek extension of 180 days. However, it is an admitted fact that possession of the unit, in question, has not been offered, by the date of filing the instant complaint, or even till date, despite the fact that the complainant had already paid an amount of Rs.64,81,491/- as against the sale consideration of Rs.66,94,930/-, for want of completion of unit and basic amenities at the site. The complainant has also placed on record letter dated 30.12.2015 (Annexure C-6), whereby the Opposite Parties informed her that all the amenities mentioned in the said letter shall be completed and made available for the residents by the time the Opposite Parties complete the handover for all the apartments. It was further stated in this letter as under:-
“We anticipate to start offering of possession before the end of June 2016 and the handover shall be in a phase wise manner.”
The Opposite Parties failed to abide by their commitment to offer possession of the unit, in question, by the end of June 2016. The complainant cannot be made to wait indefinitely. No doubt, the Opposite Parties have admitted in their written statement that it is in process of obtaining the occupation certificate and possession, complete in all respects, of the apartment, in question, shall be handed over in near future, yet, it failed to place, on record, any cogent and convincing evidence, with regard to date by which construction of the unit is going to be complete. The Opposite Parties were duty bound to hand over possession within 30 months i.e. by 17.07.2014. Counsel for the Opposite Parties could not give any firm date, by which the Opposite Parties would be handing over possession. Clearly there is delay in delivering possession. By making a misleading statement, that possession of the unit, was to be delivered within the maximum period of 30 months from the date of execution of the Agreement/approval of building plans and within further extended period of 180 days and by not abiding by the commitment made despite payment of around 95% payment by the complainant, they (Opposite Parties) were not only deficient, in rendering service, but also indulged into unfair trade practice. Thus, in the light of law settled by Hon’ble National Commission in such cases (as already stated in Para 23 above), in this complaint, the complainant is entitled to refund of Rs.64,81,491/- alongwith interest @12% compounded quarterly from the dates of respective deposits till realization besides compensation for physical harassment and mental agony in the sum of Rs.2,50,000/- and litigation costs in the sum of Rs.35,000/-.
31. No other point, was urged, by the Counsel for the parties.
32. For the reasons, recorded above, all the complaints bearing Nos.221 of 2016, 249 of 2016 and 365 of 2016 are partly accepted, with costs.
Complaint Case No.221 of 2016 titled ‘Satinder Kaur Sehgal & Anr. Vs. PUMA Realtors Pvt. Ltd. & Anr.’
The Opposite Parties are, jointly and severally, held liable and directed as under:-
(i) To refund the amount of Rs.60,20,826.70 to the complainants, alongwith interest @12% compounded quarterly, with effect from 30.12.2011 for the amount(s) paid uptil 30.12.2011 and from the respective dates of deposits, in respect of payments made w.e.f. 30.12.2011 onwards, within a period of 45 days, from the date of receipt of a certified copy of this order.
(ii) To pay an amount of Rs.1,00,000/- (Rupees One Lac only), as compensation for mental agony, physical harassment, deficiency in rendering service and unfair trade practices and Rs.35,000/- as cost of litigation, to the complainants, within a period of 45 days from the date of receipt of a certified copy of the order.
(iii) In case, the payment of amount, mentioned in Clause (i), is not made, within the stipulated period, then the Opposite Parties, shall be liable to pay the amount mentioned in Clause (i) above, with interest @15% compounded quarterly, from the date of default, till realization and amount(s) mentioned in Clause (ii) above, with interest @12% p.a. (simple) from the date of filing the complaint till realization.
Complaint Case No.249 of 2016 titled ‘Dinesh Seth Vs. M/s PUMA Realtors Pvt. Ltd. & Anr.’
Opposite Parties No.1 & 2 are, jointly and severally, held liable and directed as under:-
(i) To refund the amount of Rs.52,25,160/- to the complainant, alongwith interest @12% compounded quarterly, with effect from 02.09.2011 for the amount(s) paid uptil 02.09.2011 and from the respective dates of deposits, in respect of payments made w.e.f. 02.09.2011 onwards, within a period of 45 days, from the date of receipt of a certified copy of this order.
(ii) To pay an amount of Rs.1,00,000/- (Rupees One Lac only), as compensation for mental agony, physical harassment, deficiency in rendering service and unfair trade practices and Rs.35,000/- as cost of litigation, to the complainant, within a period of 45 days from the date of receipt of a certified copy of the order.
(iii) In case, the payment of amount, mentioned in Clause (i), is not made, within the stipulated period, then Opposite Parties No.1 & 2, shall be liable to pay the amount mentioned in Clause (i) above, with interest @15% compounded quarterly, from the date of default, till realization and amount(s) mentioned in Clause (ii) above, with interest @12% p.a. (simple) from the date of filing the complaint till realization.
However, the complaint against Opposite Party No.3 is dismissed with no order as to cost.
Complaint Case No.365 of 2016 titled ‘Ms. Manju Malhotra Vs. M/s PUMA Realtors Pvt. Ltd. & Anr.’
The Opposite Parties are, jointly and severally, held liable and directed as under:-
(i) To refund the amount of of Rs.64,81,491/- to the complainant, alongwith interest @12% compounded quarterly, from the respective dates of deposits, within a period of 45 days, from the date of receipt of a certified copy of this order.
(ii) To pay an amount of Rs.2,50,000/- (Rupees Two Lac Fifty Thousand only), as compensation for mental agony, physical harassment, deficiency in rendering service and unfair trade practices and Rs.35,000/- as cost of litigation, to the complainant, within a period of 45 days from the date of receipt of a certified copy of the order.
(iii) In case, the payment of amount, mentioned in Clause (i), is not made, within the stipulated period, then the Opposite Parties, shall be liable to pay the amount mentioned in Clause (i) above, with interest @15% compounded quarterly, from the date of default, till realization and amount(s) mentioned in Clause (ii) above, with interest @12% pa. (simple) from the date of filing the complaint till realization.
33. However, it is made clear that in case, the complainant(s) has availed loan facility from any financial institution(s), such an institution shall have the first charge on the amount payable, to the extent, the same is due against the complainant(s).
34. Certified Copies of this order be placed in the files of complaints bearing Nos.249 of 2016 and 365 of 2016.
35. Certified Copies of this order be sent to the parties, free of charge.
36. The file be consigned to Record Room, after completion.
Pronounced.
07.11.2016.
[JUSTICE JASBIR SINGH (RETD.)]
PRESIDENT
[DEV RAJ]
MEMBER
[PADMA PANDEY]
MEMBER
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