DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, KEONJHAR

                      CONSUMER COMPLAINT CASE NO. 10 OF 2022

Janardan Giri,aged about 76 yers,

S/O-Late dadhibamana Giri,At-Gopalpur,P.O-Badaposhi,

P.S-Sadar,Dist- Keonjhar(Odisha)

Propritor of sheetal shakti Enterprises,Keonjhar…………………..…………………………………Complainant.

Verus

1.Propritor of Machinery tools(india),At.348,Shop No 5,

Saraswati Tower,Cuttack Road,Bhubaneswar,

Odisha 751006 ……………………………….………………… Opp.Parties.

Present:

Biranchi Narayan Patra, President

Sri Bharat Bhusan Das (Member)

Advocate for complainant- Self

Advocate for  Ops -Set-Exparte

Date of  Filing  - 15.02.2022                                                                                  Date of Order- 10.08.2022

B.N Patra (President)

Brief fact of the case is that The complainant  was running a water servicing unit  in the name  and style as SHEETAL SHAKTI ENTERPRISES  at Chandposi Chhak , Pipilia ,Keonjhar for his livelihood  on dtd 13.11.2021 complainant purchased  a high pressure washer  GC-1600PSI from Ops  and paying a sum of Rs.35,000/- with proper receipt.

                But the said Machine became defective its showed problem at first  sound of knocking . But it is automatically stopped running on 11.12.2021. The petitioner intimated the matter to Op  and on the request of the Ops the Machine was sent to work-shop  of Ops for  repairing  but the Op could not check it  otherwise delayed  for which  the petitioner  filed this case  against Ops for unfair Trade Practice  and  Deficiency Of Service .

On the above allegations the case was admitted notice issues to Ops  but the Op  could not appear  and filed  written version , notice was sufficient  served by Op . So , the Ops was  set-exparte .The complainant relies on the following documents-

1.Copy of money receipt (Xerox)

2.Xerox copy of manual of high presser washer

3.Pleader notice

4.Bank statement

 In the above situation it is necessary to attend the following issues.

1. Whether the complainant is a consumer or not ?
2. Whether the Op  has made  Deficiency of Service ?
3. Whether the  Op has supplied a manufacturing defect  articles?
4. Whether the complainant is entitle to get any relief?
5. - The complainant has purchased a High Pressure Washer from OP having No GC-1600PSI on dtd. 13.11.2021 with proper receipt  for the  sum of Rs.35000/- for his own livelihood . So he is a consumer.

 ISSUE-2 & 3 -In this case the Op is a supplier   of machinery and Tools of GAO CHENG company. so OP is an authorized dealer of company. It is not disputed that  Op has supplied  the High Pressure Washer .When the machine stopped functioning  ,it was intimated to  OP for service and repairing  within six months of  purchase.  As per Warranty card   in machinery defect  was intimated  to the OP. But the company or its supplier  could not take necessary steps  to solve the  mechanical problem  rather it is seen that  the machine was kept in custody of OP without any repairing  and the Op could not take  necessary steps  to attend the technician or Expert . So the OP has made deficiency Of Service for which complainant got monetary loss and mental harassment. In the above circumstances on dtd.01.03.2022 pleader notice was sent to Op to take necessary steps or refund the purchase amount.

 ISSUE-4- In this case the OP has not appeared and also not file written version to contest the case. It is cleared that the OP has nothing to say. The complainant has sustained monetary loss, mental agony by purchasing the defective product. The supplier or its company has not given proper service. So, the complainant is entitled to get relief in this case.

The OP is directed  to replace the  new Machine of same model to  the complainant  or    pay of sum of Rs.35,000/- and Rs.15,000/ towards mental agony , harassment and litigation charges  within 30 days of this  order, if failed  Op is directed to pay entire amount  i.e Rs.35,000/- + Rs.15,000/- = Rs.50,000/- at the rate of 6% P.A till final  realization.

The order pronounced in open Commission today i.e on 10^th August. 2022.

Free copy be supplied to parties, if applied for.

Pronounced on 10^th August .2022

      I agree                                                                                                                                                 

 ( Sri B. B. Das)                                                                                                                           (  B.N Patra )

   Member                                                                                                                         (President)

DCDRC,Keonjhar                                                                                                                  DCDRC,Keonjhar

                                                                            Dictated & Corrected by

                                                                                       (  B.N Patra )

                                                                                 (President)

                                                                                 DCDRC,Keonjhar