1. The brief fact of the case of complainant is that on 01.12.2019 the complainant purchased one Nokia Mobile bearing model no. M-N-150 having IMEI No. 355778106616115 & 355778108216112 from the O.P.No.1 vide invoice no. 11950 dated 01.12.2019 and paid Rs. 2,000/- and received warranty certificate.  It is alleged that after 2 months, he found defects like battery backup / overheat performance in its body part, for which he handed over the same to the O.P.No.1, who after 15 days, returned the handset with suggesting its fully repaired.Further it is alleged that bring the same, he found the same defects and also handed over the same to the O.P. No. 1 but was suggested to contact with the O.P.No.2, but since no response received from the O.P.No.2, on April 2020 he again handed over the alleged mobile handset to O.P. No.1 and since then, the complainant approached several times for his mobile handset to O.P. No.1 and though he received the alleged mobile handset, but found the same defects existed.Thus showing the unfair trade practice and deficiency in service on the part of the O.Ps, he filed this case with a prayer to direct the O.Ps to refund the cost of the mobile handset and to pay Rs. 10,000/- and Rs. 5,000/- towards compensation and costs of litigation to him.
    
2. On the other hand, the O.P. No. 1 though received the notice of this Fora, did not choose to appear in this case, nor he filed the counter / written version nor also participated in the hearing inspite of several opportunities / adjournments have given to him for his submissions keeping in view of natural justice, as such, we have lost opportunities to hear from him.
    
3. The O.P. No. 2 is represented through their Ld. Counsel, who filed their counter in shape of written version admitting the manufacture of the alleged product so also purchase of alleged mobile handset by the Complainant from the O.P. No. 1 but denied all other facts contending that the Complainant has not produced any expert opinion report to prove his allegation and so also nor the Complainant nor the O.P. No.1 have intimated them regarding any defects, and the defects in the said mobile are not in their knowledge, as such showing their no liability, they prayed to dismiss the case against them.
    
4. Except Complainant no other parties to the present disputes, have filed any documents.  Heard from the Complainant as well as from the A/R for O.P.No. 2.  Perused the documents and materials available in the record.
    
5. In the instant case, there is no dispute regarding purchase of the alleged mobile handset by the Complainant from the O.P.No.1 bearing model no. M-N-150 having IMEI No. 355778106616115 & 355778108216112 from the O.P.No.1 vide invoice no. 11950 dated 01.12.2019 and paid Rs. 2,000/- and received warranty certificate.  It is alleged that after 2 months, he found defects like battery backup / overheat performance in its body part, for which he handed over the same to the O.P.No.1, who after 15 days, returned the handset with suggesting its fully repaired.  Further it is alleged that bring the same, he found the same defects and also handed over the same to the O.P. No. 1 but was suggested to contact with the O.P.No.2, but since no response received from the O.P.No.2, on April 2020 he again handed over the alleged mobile handset to O.P. No.1 and since then, the complainant approached several times for his mobile handset to O.P. No.1 and though he received the alleged mobile handset, but found the same defects existed.  Since the O.P. No.1 did not appear throughout the proceeding, we lost opportunities to hear from him so also to come to a conclusion that whether the alleged mobile handset was having any defects and was properly repaired by O.P. No.1.  Though the O.P. No. 2 challenged the same stating that the defects occurred in the mobile handset are not in their knowledge, but did not adduce cogent evidence either from a expert opinion nor obtained any evidence from their channel partner i.e. O.P.No.1 and though the O.P. No.1 received the notice from this Fora, did not challenge the versions of Complainant, as such the averments made by the Complainant became unrebuttal by the O.Ps.In this connections, we have fortified with the verdicts of Hon’ble National Commission in the case between Urban Improvement Trust, Bikaner, Rajasthan Vrs Babu Lal and Another that “Unrebutted averments shall be deemed to be admitted.”
    
6. Further, at the time of hearing, the O.P.No.1 is absent on repeated calls, for which we lost opportunities to come to know that whether the submissions of the O.P.No.2 contains any truth or not, as such the contentions of the O.P. No. 2 was taken into consideration regarding the fact that the defects were not in their knowledge.  However, the O.P.No.2 has admitted that the alleged mobile handset in dispute was manufactured by them which was sold by O.P. No. 1 to the Complainant.  The allegations of the Complainant regarding the fact that after its repair, he found the reiteration of defects on many occasions, was well corroborated by him at the time of hearing.  Though the O.P.No.2 have challenged the same but to make it contrary, they did not file any evidence to that effect, therefore, the allegations of Complainant is well  established, so also the absence of the O.P.No.1 makes the averments of Complainant strong and vital.
    
7. Further, the defects were occurred during the warranty period though the mobile handset was used for two months, which was supposed to be repaired by the O.P. No. 1 in assistance with the authorized technicians of the O.P.No.2,  but without providing his best service, the O.P.No.1 only suggested that the alleged mobile handset is having manufacturing defect, which is not permissible in the eye of law.  As it is the first and foremost duty of the O.P. No. 1 to provide best services to his genuine customer i.e. Complainant, and had the O.P. No.1 provided the service towards repair of the alleged mobile handset than the defects in the mobile handset could have easily rectified and the Complainant would not have suffered and in our view, such type of practice adopted by the O.P. No. 1 is clearly established the principle of deficiency in service.During hearing, though the submissions of Complainant was challenged by the O.P.No.2contending that replacement or refund of cost cannot be made without any expert opinion report made to that effect, which seems that O.P.No.2 intended to strictly push the burden of proof on the Complainant but miserably failed to make any contradiction regarding existence of any defects.
    
8. We feel, had the O.P. No.1 rectified the alleged defects occurred in the mobile handset through one authorized service center set up by the O.P.No.2, then the defects of the mobile handset could have easily and properly rectified, so that the Complainant would not have suffered.  Further it was the duty of O.P.No.1 on the day when he received the alleged mobile handset from the Complainant, immediately he was supposed to intimate the O.P.No. 2 for providing better service to their genuine customer.  Further it is seen that since there was no service center of O.P.No.2 at the time of occurrence in the present locality, as such the Complainant who purchase the products of the O.P.No.2 from the O.P. No. 1 must have depended on the O.P.No.1 to avail proper service. In this regard, we feel the O.P. No. 1 might have repaired the alleged mobile handset through the local unauthorized technicians but not by the authorized service engineer of the O.P. No. 2 and without providing better service as per the norms of the company, the O.P.No. 1 indulged himself in corrupt practice of his business, which is bad in law.
    
9. Further lying the said handset for a period more than 1 & ½ years without any use, in our view, is of no use.
    
10. Further the costs of product is Rs. 2,000/- but for a poor fellow Rs. 2,000/- is having much more value than that of a higher costing mobile handset, hence we feel, complainant must have suffered mental agony due to not providing of proper service by the O.Ps.
     
11. Hence considering the above discussions, we feel, the Complainant deserves to be compensated with adequate compensation and costs for non providing better service by the O.Ps to their valuable customer like the Complainant, as the Complainant must have suffered some mental agony and physical harassment, for which he was compelled to file this case incurring some expenses.  Considering his sufferings, we feel a sum of Rs. 3,000/- towards compensation and Rs. 2,000/- towards cost of litigation will meet the ends of justice.  Hence this order.
                                        
                                                                                                ORDER

        The complaint petition is allowed in part and the O.P. No.2 being the manufacturer of the alleged product is herewith directed to refund the cost of the alleged mobile handset i.e. Rs. 2,000/- alongwith Rs. 3,000/- towards compensation and Rs. 1,000/- towards costs of litigation to the Complainant within one month from the date of receipt of this order, failing which, the said amount shall carry interest @ 10% per annum from the date of purchase till payment.  Further the Complainant is directed to hand over the alleged mobile handset to the O.P.No.2 at the time of complying the order by them.      

Pronounced in the open Forum on this the 16^th day of March, 2021. 

Issue free copy to the parties concerned.