Date of filing  :  12-07-2011 

                                                                            Date of order  :  27-08-2011

IN THE CONSUMER DISPUTES REDRESSAL FORUM, KASARAGOD

                                                CC.171/2011

                         Dated this, the  27^th     day of     August     2011

PRESENT

SRI.K.T.SIDHIQ                                             : PRESIDENT

SMT.P.RAMADEVI                                      : MEMBER

SMT.K.G.BEENA                                         : MEMBER

Jayachandran.K, S/o.K.Raghavan,             } Complainant

“Kannamkulam”, Cheruvathur.Po,

Kasaragod.Dt.671313.

(In Person)

1. The Proprietor,

     Mobile point                                                         } Opposite parties                   

     Mobile phone sales & Services &

     Accessories, M.M.Centre, Central Bazar,

     Payyanur, Kannur.Dt. 670307.

(Exparte)

2. Regional officer,                                                   

    Nokia Regional Office (South),

    Chermady Chambers, B.C.C. Second Floor,

    Kurichippally Road, Ravipuram,

    Kochi. 682020.

(Exparte)

                                                                         O R D E R

SMT.K.G.BEENA,MEMBER

            The case of the complainant Sri. Jayachandran.K is that he had purchased a NOKIA X2-01 model mobile phone  from opposite party No.1 on 1-6-2011 for `3950/-.  But on the 6^th day itself the screen display is not functioning properly and was entrusted to opposite partyNo.1 for repair.   Opposite party No.1 did not repair it but returned the mobile phone without repairing the same.  Hence the complaint for necessary  redressal.

2.         Opposite parties remained absent inspite of receipt of notice sent by registered post.  Opposite parties had to be set exparte.

3.         Complainant is examined as PW1.  Ext.A1 and A1 (a) are the Users Manual  and the stamp of the opposite party.  The complainant purchased the NOKIA X2-01 on 1-6-2011  and the same became defective on 6-6-2011.  The complainant entrusted the mobile to opposite party No1 for repair, opposite party No.1 informed the complainant that this type of defects can only be repaired by service engineers and assured him to inform the date of coming of service engineers.    Again he approach opposite party No.1 but on that occasion he was sent back.  Due to the irresponsible act of opposite party No.1, complainant suffered mental agony and monetary loss.  It is the duty of opposite party No1, to give after sale service to their  customers.  Mobile  phones  are highly necessary for the day to day life and people and  they are not ready to wait for a long time for repair.  Here the complainant purchased the mobile phone on 1-6-2011 but it went wrong within a short period i.e. 6 days.  But opposite party No.1 was  not ready to heed the complaint of the customer.  The complainant was compelled to give a complaint before the Forum for the  remedy.

            In the result, the complaint is allowed and opposite party No.1 is directed  either to exchange the defective set with a new set or refund `3950/- with a compensation of `1000/-and cost of `1500/- within 30 days from the date of receipt of this order.

MEMBER                                           MEMBER                                                       PRESIDENT

Exts.

A1.& A1(a)Nokia X2-01 User guide

PW1. Jayachandran.K,

MEMBER                                           MEMBER                                                       PRESIDENT

Pj/