Orissa

Rayagada

CC/186/2016

Sri Tulasi Das - Complainant(s)

Versus

Propreitoar Laxmi - Opp.Party(s)

Self

11 Aug 2017

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No. 186 / 2016.                                       Date. 17.8. 2017.

P R E S E N T .

Sri GadadharaSahu, B.Sc.                                                              President I/C.

Smt. Padmalaya Mishra, LL.B.                                                     Member

 

Sri Tulasi  Das,  S/O Late Shamn Das, New colony,     Po/ Dist: Rayagada, State:  Odisha.                                                                                                    …….Complainant

Vrs.

1.The Manager,  Laxmi Refrigeration, Bank Colony, Rayagada.

2.The Care Manager, Ozone Manay Technology Park, Sy. No. 56/18 and 55/9,Hongasandara village, Begur Hobli, Garvebhavipaiya, Bangalore- 560068.

3.The Manager, Blue Star Ltd. , (Service), 3 A Satya Nagar, 2^nd. Floor, Bhubaneswar-751007.

4. The Manager, Blue star Ltd., 7 Hare street, Kolkata- 700001.                                                                                                             .…..Opp.Parties

Counsel for the parties:                                 

For the complainant: - Sri R.K.Senapati, Advocate,Rayagada.

For the O.Ps. :-  Exparte.

 

                                                J u d g e m e n t.

          The  present disputes arises out of the complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for non replacement of   the defective A/C  with  new one, .  The brief facts of the case  has summarised here under.

 

1.        That  the complainant had purchased  a Blue start Hi-wall split A/C.  3 star 2 Ton bearing Model No. 3HW 24TB from the O.P. No.1 vide retail invoice –cum- cash bill No. 268 dt. 13.4.2013  on payment of  Rs.42,000/-. The cooling of the said A/C had become defunct since May, 2015. On several approach  the   O.P has attended the complainant  and provided a paid service amounting to Rs. 3,500/- on Dt. 12.5.2016. Again the said set  had become defunct on Dt.27.5.2016. The  complainant has  requested the O.P. to replace the said  set with a new one in as much the said defect was detected  within the  warranty period.  The complainant had approached  for the servicing and asked the O.P. to remove the  defects of the said set  or  to  replace the  same with a new one.  But the O.Ps are paid deaf ear. Hence this case filed by the complainant before the forum for redressal of his grievance. The complainant prays the forum direct the O.Ps   to replace the said set  with new one and to pay  compensation Rs.5,000/-,    cost of litigation & such other relief  as the  hon’ble forum deems fit and proper for the best interest of justice.

2.       The  O.Ps  were     received  notice from the  forum as  revealed  from the  postal receipt, but neither appeared nor choose to file written version.  The statutory period for filing of written version  was over.  Hence the O.Ps  were set exparte.  So the case was posted for  hearing  to close the case within the time frame as per  the C.P. Act.

3.         During the exparte  hearing the complainant examined himself and proved the payment  of the  money  to the O.Ps. The complainant also argued  due to non repair of the above set the complainant suffered a lot of financial trouble  and mental agony. The complainant prays the forum as the  O.Ps  not heard any  grievance of the complainant till date   so the  O.Ps  be  directed  to replace the said set  with new one along with  fresh warranty.

In  the absence  of any  denial  by  way  of  written  version  from the side  of the O.Ps. it is  presumed that the allegations  levelled against   the  O.Ps. deemed  to have  been  proved.    The  complainant   had  paid  the  amount   for the good service  as per  warranty  card  which  intended      with the O.P and the  said payment is  made for the consideration for the said service.  When the O.Ps  have failed to  give such service  as per warranty card  for   which  the O.Ps  have   received   the  amount.   It is  deemed that the  O.Ps   were   callous to the allegations  and it amounts  to deficiency  of service.

In the  present case  the O.Ps . are jointly and several liable.

Hence to meet  the  ends  of  justice,  the following   order is  passed.

                                                            ORDER.

4.         In the result with these observations, findings  the complaint petition is allowed in part  on exparte against  the O.Ps

            The O.Ps are ordered to replace  the above defective A/C  set   with a  new one which shall be free  from any  defect along with fresh warranty..  The O.Ps are further ordered to pay Rs.500.00 (Rupees five hundred)  only towards litigation  expenses  

            The O.Ps are  ordered to comply the above direction within 45 days from the date of  receipt of this order. Serve the copies of the order to the parties.

Dictated and corrected by me

Pronounced on this          17^th.           Day   of          August,   2017 .          .

 

                                               

                                    MEMBER.                                                        PRESIDENT.