1.Heard argument of complainant on admission, perused documents filed on record.

2.  The complainant had purchased Vivo X 60 Pro Plus mobile phone on 20/7/2016 from Amazon E-Commerce Website for Rs.69,990/-.

3. The issue with regard to burn lines on the display arose only after an official System update was installed on the phone during the first week of October 2023 and complainant visited to O.P. on 10/10/2023.

4. It is observed that the OP suggested to complainant to replace the LED, display screen and pay Rs.12,750/- but complainant was not agreed, he was against the replacement of LED screen. Therefore, the complainant has not paid amount for services of opposite party, which shows that he refused to avail services of opposite party. From the documents on record, it shows that the mobile was out of warranty, no any transaction between complainant and OP done, no consideration promised or paid or not taken services from OP.  Therefore, no question of deficiency arise. Relation between complainant and OP not arise as ‘Consumer’ and ‘Service provider’.

5.  From the abovesaid ground, this complaint deserves to be rejected, hence not admitted.

ORDER

1. Consumer complaint no.CC/22/2024 is rejected.
2. Copies of the order be furnished to the parties free of cost.