Ajay Singh,

son of Sri Virendra Prasad Singh,

residing at 17 + 20 Gulam Abbas Lane ( 1^st floor ),

near Gangachal Market, P.O. Salkia, P.S. Golabari,

District – Howrah.-------------------------------------------------------------- COMPLAINANT.

-          Versus   -

1.      Pahadi Marketing Pvt. Ltd.,

situated at 161/1, M.G. Road,

Kolkata – 700007.

2.      S.L. Enterprise,

Videocon Service Centre,

B.T. MB Sarani Bhadrakali,

Uttarpara ( near Santinagar Park ),

Hooghly – 712258.

3.      Videocon Industries Ltd.,

39C, Harish Mukherjee Road,

opposite Maharashtra Bhavan,

Kolkata – 700026.

4.      Take Care Industries,

Videocon Service Centre,

83, Linton Street,

Kolkata – 14.

5.      Videocon Industries Ltd.,

having its corporate office

at plot no. 248, Udyog  Vihar, Phase – 4,

Gurgon – 122015.--------------------------------------------------OPPOSITE PARTIES.

                                                P    R    E     S    E    N     T

President     :     Shri T.K. Bhattacharya, M.A. LL.B. WBHJS.

Member      :      Shri P.K. Chatterjee.

Member       :     Smt. Jhumki Saha.

                                                 F  I   N   A    L       O   R   D    E     R

1.                  The instant case was filed by complainant U/S 12 of the C.P. Act, 1986

wherein the complainant, who purchased a Videocon Split A.C. Machine at a price of Rs. 24,500/- on 12-06-2012 and the same being a faulty one, has prayed for replacement of the same or refund of the purchase money and for compensation of Rs. 1,50,000/- together with Rs. 10,000/- litigation costs.

2.                  The o.p. nos. 3, 4 & 5  in their written version denied the material allegations

made in the complaint and contended  interalia that the A.C. machine though developed fault in cooling the atmosphere after purchase and the same was removed. So the case should be dismissed.

3.                  Notices were served upon the O.Ps. But the S/R of O.P. nos. 1 & 2 was not

received. So the case was heard ex parte against o.p. nos. 1 & 2.

4.                  Upon pleadings of both parties two points arose for determination :

i)          Is there any deficiency in service on the part of the O.Ps.  ?

ii)                  Whether the complainant is  entitled to get any relief as prayed for ? 

DECISION  WITH   REASONS      :

5.                  Both the points are  taken up together for consideration. Admittedly one 1.5

ton Split  A.C. Machine being no. VS 5B3. WVI-MIRA 3 Star WHT was purchased from the O.P. no. 1 for a sum of Rs. 24,500/- on 12^th June, 2012. Admittedly, the A.C. Machine developed fault since April, 2013 rendering the cooling effect to zero level. On request, the O.P. no. 2 tried to sort out the defect. But within one week i.e., on 1^st week of May, 2013 the machine developed the same cooling problem. It is really frustrating as because, the complainant purchased the A.C. Machine for cooling the room temperature. If by spending huge money, the machine turns to be defective, the complainant is undone. The O.Ps. turned deaf ear to his subsequent requests.

On scrutiny of the enclosures we are of the view that this is a fit case where the

prayer of the complainant shall be allowed. Both the points are accordingly disposed of. 

      Hence,                 

O     R     D      E      R      E        D   

      That the C. C. Case No. 178  of 2013 ( HDF  178 of 2013 )  be  and the same is  allowed on contest as against the O.P. nos. 3, 4 & 5 with costs and ex parte against O.P. nos. 1 & 2 without costs.  

      The O.P. nos. 3, 4 & 5 be  directed to refund the purchase money of  Rs. 24,500/-  to the complainant within 30 days from the date of this order        

      The complainant is entitled to a compensation of Rs. 5,000/- for  causing mental pain and prolonged harassment from the o.ps.

      The complainant is further  entitled to a litigation cost of Rs. 3,000/- from the O.P. nos. 3, 4 & 5 within 30 days from the date of this order. .

      The complainant is  at liberty to put the decree into execution after expiry of the appeal period.         

      Supply the copies of the order to the parties, as per rule.

DICTATED  &    CORRECTED

BY   ME.  

  (    T.K. Bhattacharya  )                                               (    T.K. Bhattacharya  )

  President,  C.D.R.F.,Howrah.                                   President, C.D.R.F.,Howrah.

 (  Jhumki Saha  )                                                              (  P. K. Chatterjee )

 Member, C.D.R.F.,Howrah.                                       Member,  C.D.R.F.,Howrah.