DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, RAYAGADA

                                           C.C. Case  No. 415/ 2015.

 P R E S E N T .

Sri Pradeep Kumar Dash, LL.B,                             President.

Smt. Ch.  Nirmala Kumari Raju, LLB,                     Member

Manikamani Mishra, At/Po Jamedipentha,Dist. Rayagada.

                                                                                                            …….Complainant

                                                                      Vrs.

1.                  Om Collection, Sarala Junction, Main Road, Rayagada.

2.                  LAVA India Pvt. Ltd,  Noida(U.P).

3.                  Sreevani Traders, Rayagada.                                                                                                                                                                                                        ………Opp.Parties

Counsel for the parties:

For the complainant: In Person

For the O.Ps: Self

                                                            JUDGMENT

                        The facts of the complaint in brief is that  the complainant has purchased  one mobile phone Lava  Irish XI  Vide Case memo No.434, on dt: 30.06.2015 from the authorized dealer  O.P.No.1 with a consideration of Rs.7,000/-. But to his utter surprise  within four months of its purchase the set started trouble and did not function properly  and immediately the complainant approached the O.p No.1  but the O.P 1 requested to approach the service centre at Rayagada. On the request of the O.p 1 the complainant approached the O.p 3 to rectify the defect . The complainant approached the O.p 3  number of times but there was no positive action and as such the complainant  was caused  mental agony and financial loss  and  finding no other option has approached this forum for relief  and prayed  to direct the O.Ps  to replace  the defective mobile set with a new one and  pay compensations  for mental agony .

                        On being  noticed by this forum the opposite party remained silent and did not turn of to file any written version. In absence of any written version from the opposite party we proceeded the matter exparte and believed the allegations of the complainant and hence, we passed the order and dispose of the matter with the following directions.

                                                                     ORDER

                        The  Opposite Parties  are directed to replace the mobile set of the same model with fresh warranty   within one month from the date of receipt of this order, failing which the  complainant has liberty to file execution proceeding U/s 27 of the C.P Act,1986.                  Pronounced in open forum today on this 13^hday of January,2016 under the seal and signature of this forum.

                         A copy of this order as per the statutory requirements be forwarded to the parties    free of charge.

Member                                                                                               President

Documents relied upon:

By the complainant:

1. Xerox copy  invoice  No.434 dt.30.06.2015.

By the Opp.Party: Nil

                                                                                                  President