PRESIDENT, DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, SAMBALPUR

Consumer Complaint No.-62/2024

Present-Dr. Ramakanta Satapathy, President,

  Sri. SadanandaTripathy, Member

Bibhudutta Dash, aged about 31 years,

S/O-Ram Krishna Dash,

At-Dash Nilayam, Lane 3, Hanuman Colony, Sakhipara,

Po/Dist-Sambalpur-768001, Odisha.                                       

Mob No. 9853674696, 7008693980                             ….…......Complainant.

                                    -Vrs.-  

OLA Electric Technologies Pvt. Ltd.

OLA Experience Centre-Cum-Electric Scooter Showroom,

At-Shop -6 & 7, City Centre Mall, Farm Road, Modipada,

Dist-Sambalpur,Odisha-768003        

Mob-9348792947                                                          …………........Opp.Party

Counsels:-

1. For the Complainant         :- Self
2. For the O.P.                     :- Sri.A.K.Sahoo & Associates

Date of Filing:20.02.2024,  Date of Hearing :24.06.2024  Date of Judgement : 29.07.2024

Presented by Sri SadanandaTripathy, Member.

1. The Brief fact of the case of the Complainant is that the Complainant sustained mental agony, financial loss due to non-operation of the OPs for deficiency in rendering services, adopting unfair trade practice and such harassments embarrassed him and also caused wastage of his precious time. The Complainant has a OLA S1 Pro (Gen-1) Electric Two-Wheeler, and within the warranty period, the Complainant facing several issues just after 6 months of its delivery. The front & Rear Suspensions have been damaged/not is good condition. There is also Oil Leakage as well as Rear Suspensions. The Complainant has visited several times to the nearest service centre of OLA and has raised an online Ticket regarding the same. The vehicle of the Complainant was visited as per schedule on 28.11.2023, 10 AM-1PM but the issues were not attended as the required parts/accessories were not available there. But the ticket of the Complainant was closed mentioning that “Vehicle repaired and delivered”. After visiting the service centre, the Complainant lodged a complaint in the “Integrated Grievance Redressal Mechanism” (INGRAM) portal on 11.01.2024 and the Complainant got a call from the OLA Head office on 22.1.2024 that they have escalate his issue to his nearest service centre but the registered grievance was marked as closed with the company Remark “Necessity service will be provided by the service centre. Again many times, complaint made but it was not repaired. Hence this case.
2. The OP has not given any Version.

ISSUES

1. Is the Complainant a Consumer of the O.P?
2. Is there any deficiency of service/unfair Trade practice in part of O.P?
3. Whether the Complainant is entitled for any relief?

Issue No. 1:-  Is the Complainant a consumer of the O.P?

The Complainant has Purchased a OLA S1 Pro (Gen-1) Electric Two-Wheeler from the OP. Hence he is a consumer of the OP.

 Issue No. 2:- Is there any deficiency in service/ unfair Trade practice in part of O.Ps?

The OP did not solve the issue of the Complainant.  Hence deficiency in service and unfair trade practice found against the OP.

Issue No. 3:- Whether the Complainant is entitled for any relief?

From all the facts of the case, the Complainant is entitled for reliefs from the O.P.

                             ORDER

The OP is directed to refund Rs. 1, 28,453/- toward cost of the electric vehicle to the Complainant. Further the OP is directed to pay Rs. 50,000/- towards deficiency in service and mental agony suffered by the Complainant as compensation and also the OP is directed to pay Rs. 10,000/- towards cost of the petition to the Complainant within 30 days from the date of order, failing which all the amount will further carry with 9% interest per annum till realization.

Order pronounced in the open Court today on 29^th day of July, 2024.

Free copies of this order to the parties are supplied.