Adv. For the Complainant: -    Self

        Adv. For O.P:-Sri B.S Sathpath                        :-  

        Date  of filing of the Case  :-12.04.2022

        Date of Order :-    07.12.2022

JUDGEMENT

Smt. Jyotsna Rani Mishra, Member

Facts of the case in nutshell:-

                Complainant Mr. Sudrashan Sahu has recharged an amount Rs 23301/- But Rs 23300/- ( Rupees Twenty Three Thousand three hundred only) on July 11^th  2020 transferred to 4898492610343 YONO ABD10000  41690342 by mistake. That the complainant called the respondent’s  customer  executive and demanded refund. Hence his money back and two years gone . but the money has not been refunded , that the complainant felt so  low the Opposite Party obnoxious activity despite giving evidence of such payment .complainant  state that the Opposite Party concern  violate the business norms by ignoring the complainant not answering   his calls,  the complainant is  pissed off  for the  Opposite Party’s  cantankerous  activities neither responding him   nor  refunding  the amount. Opposite  Party  concern  kept on  swindling the complainant for 2 years without giving  explanation   and without  reverting  the amount to his  account, that  by  respondent’s act and  conduct  proved  that  Opposite Party   concern are so cheap  to  harness   the complainant  and by the  act and conduct of  the  Opposite Party concerned it is  proved that  the  cause of  action  is  influential  and  term proved  by the  Opposite Party  concerned  to  harassed  the complainant intentionally  which  saved the  complainant to live  a peace full life at his  own  accordance  complainant  again and again intimated  to Opposite Party   by way of the  telephonic  conversation  and by way of  electronic   mail  conversation  in order to solve  the said  issue.  However   executive of  the Opposite Party  act like flogging  of a dead horse in lies  of providing  the proper  services  to the  complainant  and  providing  constructive reply  to him  till date  .

                Complainant  relies upon  following documents for the  present disputes:-

1.            Payment of receipt

2.            Money  Refund issues

3.            bank Statement

4.            Auto  Response Acknowledgement

5.            Legal Notice to Nodal Officer.

                OP  refutes  denies and rebuts  the allegations  and  claims  leveled by complainant,  the answering  as being  malicious  frivolous  and baseless. In the  personal  of complaint  it appears  that there are  no material  particulars  of the  subscriber such as subscriber ID registered name and address  registered mobile  number etc provided  by complainant. It  is only  upon  enquiry  by the  respondent counsel that  the  subscriber  ID 1336921972 for which  the  dispute  being  raised  it  registered  in the name  of  Mr. Sunil  Agrawal and  the complainant Mr. Sudam Sahu.

Without  prejudice  to the  objection  on maintainability  of  present  complainant  and even otherwise,  the amount  in disputed was duly processed  for refund by  the  OP  to  Source  account on  dt.19.09.2020 from  where the  complainant  made recharge  to  the subscription  account  and the  same was duly  informed  to the complainant  on the call  of 19.09.2020.

                Taking  the facts and evidence on the  recovery  we are  of  the view  the  Opposite  party  is proved   to be  an act  amounting   to negligent, deficiency  in service  on  his part  because  Op have  miserably  failed in proofing  right and proper service  despite  the complainant  has  paid  the full  amount  to  OPs authority and  thereby  causing  deficiency  in service . Ops  company  is running as unfair trade practice in order  to dues (lie to somebody  in order to make him) the  hand earned money  of the complainant for which  our view is expressed  accordingly in favour of  the complainant.

                Our  further  observation  of the  details  of the  case in hand  it is observed  that  because of the  callous (Feeling c other) attitude of the Opposite party the complainant  has undergone  with  mental physical  and  financial  harassment. Hence order as  follows :- 

                                                                           ORDER

             In the view of above  in details  I directed that  the  company Tata play  limited compensate  the excess  amount  Rs.20,970/- recharged by  the  complainant  is place of Rs,2330/-(Total amount Rs23300 by mistake). Further directed that entitled for an amount Rs.30,000/- as mental agony and financial harassment and   Rs.2000/- towards litigation expenses. 

                This order be complied with OP within one month from the date of receipt of this certified copy. Failing  which it shall make payment of amount mentioned above within  12 % interest per annum from the date  of  filling  the present complainant till  realization.

PRONOUNCED  IN THE OPEN COMMISSION TO-DAY  07^TH  DAY OF   DECEMBER‘2022.

                            Sd/-                                                                                            Sd/-

                    (R.K.TRIPATHY)                                                                (J.MISHRA)                                                                   

                   PRESIDENT(I/C)                                                                            MEMBER