Orissa

Rayagada

CC/17/2017

Shri L.M Patnaik - Complainant(s)

Versus

Nobedita Shop Fancy & Gifts - Opp.Party(s)

Self

14 Dec 2017

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No. 17 / 2017.                                         Date. 14. 12   . 2017.

P R E S E N T .

Dr. Aswini  Kumar Mohapatra,                          President

Sri GadadharaSahu,                                        Member.

Smt.PadmalayaMishra,.                                   Member

Sri L.N.Patnaik, S/O: Late Dandapani Patnaik, Resident of Near Depti Convent School,   Po/Dist.Rayagada, State:  Odisha.                                                           …….Complainant

Vrs.

1.The Manager, Nibedita Shop, Fancy & Gift ,  Near Datapro computer building, New Colony, Po/Dist.Rayagada, State:  Odisha.                                  

2. The Manager, Propello Chimney (Empera), Sarat Chaterjee Road,  Lake Town, West Bengal,  700089                                                                   .…..Opp.Parties

Counsel for the parties:                                 

For the complainant: - Self.

For the O.Ps  :- Set exparte.

                                                          J u d g e m e n t.

         

          The  present disputes arises out of the complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for non refund of  chimney price Rs.23,000/-.  The brief facts of the case  has summarised here under.

1.       That the  complainant  had purchased a Chimney  (Empera) from the   O.P. No.1 on payment of  Rs.23,000/- on Dt. 30.3.2017   vide No. MCN 1505EM01319 in turn the O.P. No.1 issued receipt in favour of the complainant.  After its use for few months  the said  goods gone out of order and now  the same is not working. The complainant is facing much inconvenience  for not functioning  the aforesaid Chimney properly. The complainant  from time to time brought this matter to the O.P. No.1 for replacing a new  chimney in place of  the present chimney, but the O.Ps are avoiding to replace the same nor repair the same. Hence this  case. The complainant prays the forum direct the O.Ps to refund  the  price of chiminy  a sum of Rs.23,000/- and such other relief as the hon’ble  forum deems fit and proper  for the best interest of justice.

          On being noticed the O.Ps are absent on repeated call in spite of received notice from the  forum as  revealed from the postal receipt... The O.Ps neither entering in to appear before the forum nor filed their  written version inspite of more than  05 adjournments has been given  to them. Complainant consequently filed his memo and prayed to set exparte of the O.Ps.  Observing lapses of around one year  for which the objectives  of the legislature of the C.P. Act going to be destroyed to the prejudice of the interest of the complainant.  Hence after hearing from  the   complainant set the case  exparte against the O.Ps. The action of the O.Ps is against the principles of  natural justice as envisaged  under section  13(2) (b)(ii) of the Act. Hence the O.P. set exparte  as the statutory period  for filing of  written version was over to close the case with in the time frame permitted by the C.P. Act.                                                        Findings.

          We therefore proceed to dispose of the case, on its merit. We perused the complaint petition and the document filed by the complainant

          During the exparte  hearing the complainant examined himself and proved the payment  of the  money  to the O.Ps. The complainant also argued  due to non repair of the above set the complainant suffered a lot of financial trouble  and mental agony. The complainant prays the forum as the  O.Ps  not heard any  grievance of the complainant till date   so the  O.Ps  be  directed to refund  purchase price   along with  bank interest.

                In  the absence  of any  denial  by  way  of  written  version  from the side  of the O.Ps. it is  presumed that the allegations  levelled against   the  O.Ps. deemed  to have  been  proved.    The  complainant   had  paid  fees     for the good service  as per  assurance  which  intended      with the O.P and the  said payment is  made for the consideration for the said   service.  When the O.Ps  have failed to  give such service  as per assurance   for   which  the O.Ps  have   received   the  amount.   It is  deemed that the  O.Ps   were   callous to the allegations  and it amounts  to deficiency  of service.

                 Hence to meet  the  ends  of  justice,  the following   order is  passed.

ORDER.

                In the result with these  observations, findings, discussion the complaint petition is allowed  in part on exparte against the O.Ps.

               

                The O.P No.2   is   ordered to take back their product  and  refund price of the Chimney     a sum of Rs.23,000/- to the complainant.  The O.Ps are further ordered to pay Rs.500.00  towards litigation  expenses.

                The O.P.  No.1  is directed to  refer the matter to the  O.P. No.2 for early compliance of the above order.

                The O.Ps are  ordered to comply the above direction within one month from the date of  receipt of this order. Serve the copies of the order to the parties.

Dictated and corrected by me

 

Pronounced  on  this  14th  .  day of      December , 2017.

Member.                                  MEMBER.                                                        PRESIDENT.