Ajay Pal Singh filed a consumer case on 02 May 2023 against Myntra Deisgns Pvt. Ltd. in the Fatehgarh Sahib Consumer Court. The case no is RBT/CC/472/2018 and the judgment uploaded on 18 Jul 2023.
Punjab
Fatehgarh Sahib
RBT/CC/472/2018
Ajay Pal Singh - Complainant(s)
Versus
Myntra Deisgns Pvt. Ltd. - Opp.Party(s)
Karamveer singh
02 May 2023
ORDER
DISTRICT CONSUMER DISPUTES REDRESSAL
COMMISSION
FATEHGARH SAHIB.
RBT No.
:
CC/472 of 2018
Consumer Complaint No.
:
RBT/CC/472/2018
Date of Institution
:
20.04.2018
Date of Decision
:
02.05.2023
Ajay Pal Singh S/o Late Surinder Singh , aged 56 R/o H. No.408 1st Floor, Gillco Valley Sector 127, Kharar Mohali (PB) 140301.
Puma Sports Pvt. Ltd, through its Managing Director Address: no.509, CMH Road Indranagar, Bengaluru, Karnataka-560038.
..………....... Opposite Parties
Complaint under Section 12of Consumer Protection Act 1986(Old)
Quorum
Sh. S.K. Aggarwal, President
Ms. Shivani Bhargava, Member
Sh. Manjit Singh Bhinder, Member
Present: None for the complainant.
None for OP no.1 .
OP no.2 Ex-Parte vide order dated 21.09.2018
The complaint has been filed against the OPs (opposite parties) under Section 12 of Consumer Protection Act-1986(Old) alleging deficiency in service with the prayer for giving direction to the OPs to refund Rs.269.82/- charged as IGST along with interest @ 18% P.A from the date of purchase till realizations and to direct OP no.1 to pay Rs.25,000/- as compensation, to pay Rs.10,000/- as litigation expenses and to direct OP no.2 to pay Rs.25,000/- as compensation , to pay Rs.10,000/- as litigation expenses.
The brief facts of the complaint are that the complainant made a online purchase from OP no.1 i.e Myntra. which is online E-market Portal vide invoice no.1000000000190577 . The complainant purchased a footwear of Puma brand i.e OP no.2 who is seller of the product. The MRP of the footwear was Rs.2,499/- which was inclusive of all the taxes as per the sticker attached on the product . A discount of Rs.1000/- was given on the MRP i.e Rs.2499/-. After discount payable price of the footwear was Rs.1499/- but OP charged Rs.1768.82/- from the complainant. OPs charged Rs.269.82/- extra as GST. Hence this complaint.
Notice of the complaint was given to the OPs through registered Post. OP no.1 appeared through his Counsel and filed written version. Despite service of notice of complaint, OP No. 2 did not contest the complaint. So, OP No 2 was proceeded Ex-parte vide order dated 21.9.2018.
The complaint has been contested by the OP no.1 , filed written version by raising preliminary and legal objections. The price of the product as shown on the Platform was unit price and not as a MRP of the Product. The OP no.1 is only an online Platform and the products are being sold by the registered seller. There is no relation between OP no.1 and OP no.2 i.e seller as Principal and Agent as both are independent companies. IGST was charged by the seller not by OP no.1. The OP no.1 is only a intermediary and not a seller. Hence, prayer for dismissal of complaint with cost has been made.
The complainant in support of his complaint tendered in evidence his affidavit Ex.CW1/1, and Photo copies of documents i.e ExC1 bill, Ex.C2 sticker of MRP of product. In rebuttal the OP no.1 tendered Ex.OP1/1 affidavit of Nikhil Aggarwal Authorized Signatory, Ex.OP1 Board Resolution , Ex.OP2 wishlist and closed their evidence.
Case had been called several times during the day. Neither the complainant nor the OP no.1and any of their representative appeared on their behalf . Since the complaint pertains to April 2018 therefore, we proceed to decide the complaint on merit on the grounds advanced before us by both the parties.
From the perusal of the file, it transpires that the complainant made an online purchase from OP no.1 who is an online platform owned & operated by Myntra designs Private Ltd. and is a registered Company. MRP of the footwear was Rs.2499/- which was inclusive of the Taxes vide Ex.C2. After discount, sale price of footwear was Rs.1499/- but OPs charged Rs.1768.82/- i.e. Rs.269.82/- more as GST vide Ex.C1. It is pertinent to note that most of the MRP stickers on most of the product s also reflect that MRP is inclusive of all taxes. MRP of the product means maximum retail price to be paid. It is inclusive of all taxes. It is being advertised by Department of Consumer Affairs, Government of India to create awareness among consumers that no extra amount over and above the MRP printed on the goods can be charged. MRP of all products is always inclusive of all kinds of statutory taxes leviable on the said products and hence MRP is the maximum price at which product can be sold. A product can be sold below the MRP but not more than MRP. It has been seen to be deceitful trend among quite a few retailer and online platforms to charge ‘EXTRA GST’ over and above the net MRP after offering discount on certain products. It amounts to legal plunder of double taxation . However, such practice is clearly in gross violation of law. No GST will be applicable on the discounted MRP if the discount is offered on the MRP of the product. Since the said MRP (on which discount is offered) is already inclusive of GST(CGST as well as SGST). It is bounden duty of the facilitator i.e OP no.1 to ensure that sellers are not adopting any unfair trade practice. Online portal through which goods were purchased can not escape from their liability. They have to ensure the quality of the service or products coming to its platform for sale or the service which is being provided through it by the third party. Vicarious liability of the E-commerce entities including online platforms and by presenting themselves as mere intermediaries and claiming liability exemption Under Section 79 Information Technology Act 2000 is not applicable . OP no.1 cannot escape from its liability by denying that he is not the seller. We observed that online platforms like Myntra & other earns commercially from each sale of the product listed on its E-commerce platform and can not disassociate itself in cases of issues arising from the sale of these items. Therefore OPs no.1 and 2 are held liable for deficiency in service and unfair trade practice .
As a corollary of our above discussion and keeping in view the facts & Circumstances of the present case , the present complaint is partly allowed. The OPs no.1 and 2 are directed as under:-
[a] to refund jointly and severally the amount of Rs.269.82/- charged as GST to the complainant along with interest @ 9% P. A from the date of filing of compliant within 30 days, failing which interest @ 12% shall be payable.
[b] To pay Rs.5000/- as compensation for mental and physical harassment and Rs.5000/- towards litigation expenses.
Compliance of the order be made by the OPs within a period of 30 days of receipt of certified copy of this order . Failing which the complainant shall be entitled to recover the above said amount through legalprocess. The complaint could not be decided within the statutory period dueto pandemic of Covid-19 and paucity of staff. File be returned back to the District Consumer Commission, Mohali for consignment.
Pronounced 2 May 2023.
(S.K. Aggarwal)
President
(Shivani Bhargava)
Member
( Manjit Singh Bhinder )
Member
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