Delhi

West Delhi

CC/14/489

K G Insan - Complainant(s)

Versus

MTNL - Opp.Party(s)

18 Aug 2017

ORDER

CONSUMER DISPUTES REDRESSAL FORUM (WEST)

                            GOVERNMENT OF NCT OF DELHI

  150-151 Community Centre, C-Block, JanakPuri, New Delhi – 110058

 

                                                                                     Date of institution:31.07.2014

Complaint Case. No.489/14                                           Date of order: 18.08.2017

IN  MATTER OF

K.G.InsanR/oB-341,II^nd Floor, MohanGarden, Uttam Nagar,                     New Delhi-110059.                                                                             

Complainant

 

VERSUS

 

General  Manage(West) MTNL,  Administrative Block M 5^th  Floor,  Room No.  510, Rajouri Garden, New Delhi- 110027.

 Opposite party

ORDER

R.S. BAGRI,PRESIDENT

ShriK. G Insannamed above herein the complainant has filed the present consumer complaint for seeking directions to General Manager(West)MTNL herein after  referred  as the opposite party to install telephone and broadband  and pay compensation of Rs. 1,50,000/-  on  account of mental, physical and financial agony  suffered by him and litigation expenses.

 The brief relevant facts necessary for disposal  of the present  complaint  make out from  pleadings  of the parties  are that the complainant 

 

 

on 28.09.2013 applied for a new telephone  and  broadband connection  vide registration no. 2053380253on deposit of Rs. 500/- .  But the opposite party failed to install the telephone and broadband connection despite  repeated requests .  Hence the present complaint.

  The opposite party admitted deposit of Rs. 500/- and apply for  telephone and broadband connection by the complainant.  But asserted that the connection could not   be  installed due to technical  non feasibility  and non availability  of  primary pairs  in cable terminated to Pillar no. HST-280  where from  the telephone connection is to be given and asserted that  under section 7( B)  of the Indian  Telegraph  Act  herein after  in short referred as  the Act the complaint  is not maintainable  before this Forum and the complainant should approach the arbitrator to settle the dispute.

We have heard the complainant in person and AR for the opposite party and we have gone through the material available on the record  carefully  and  thoroughly .

On 16.01.2017 the complainant made statement that the opposite party has installed the telephone and broadband connection.  They have alsowaived all the minimum charges.  He prayed for compensation on account of  deficiency in service on part of the opposite party.

 

After having heard the complainantand AR for the opposite party and going through the material availableon record at the very out set we have no hesitation in concluding that the complaint is not maintainable before this Forum.  The Hon’ble Supreme Court of India in case law reported as General Manager Telecom Vs  M. Krishnan and Anr. AIR 2010 SC 90   has held that  section 7(B)of the Act  provides that the settlement  of dispute by  arbitration is mandatory  unless  there is otherwise expressly  provided in the  Act  and  complaint under section 12 of the Consumer Protection Act is not maintainable .  Similar view is taken by theHon’ble National Commission in order dated 27.11.2014 passed in  Revision Petition  no.  4557 of 2012 titled  Mahender KumarGargVs Public  Relation Officer M.T.N.L. andAnr. and  Order dated 01.04.2010 passed  in Revision Petition  no. 4507 of 2009 titled  Mahanagar Telecom Nigam  Limited Vs S.P. Shuklaand Hon’ble State Commission  of Delhi  in order   dated 08.07.2011 passed in First Appeal no.  11/50   titled  Jagdish  Singh ChauhanVs  MTNL.

Therefore, in view of the consistent opinion of the Hon’ble Supreme Court ,Hon’ble National Commission and Hon’ble State Commission of Delhi  we are of the opinion that the complaint  is not maintainable before this Forum. 

 

 

Resultantly  the complaint fails and is hereby dismissed.

Order pronounced on :18.08.2017

 

• Copy of order be sent to the concerned parties free of cost.
• Thereafter, file be consigned to record.

 

 

 

(PUNEET LAMBA)                                                               ( R.S.  BAGRI )

                         MEMBER                                                                        PRESIDENT