The instant complaint under Section 12 of the Consumer Protection Act, 1986 (for brevity, ‘the Act’) is at the instance of the intending purchasers  against a Private Limited Company and its Managing Director on the allegations of deficiency of services and unfair trade practice in a dispute of housing construction.

              In a capsulated form, complainants’ case; is that on going through various advertisement of OP-1/Lord Reality Pvt. Ltd. complainants have paid Rs. 1,37,000/- vide cheque dated 17.09.2014 and cash of Rs. 10,000/-  to the OP-1 as advance for booking of Unit  No. A-288 within Zone-09, measuring about 02 cottahs of land at Lord City, Sonarpur under P.S. Sonarpur,  within district of South 24 Pgs and the rate of Rs. 3,32,500/- per cottah. OP-1 issued allotment letter dated 24.11.2014 in favour of the complainants. Complainants have also paid balance consideration amount of Rs. 5,65,000/- including registration fees to the OP-1 vide cheques on different dates and Agreement   for Sale dated  08.12.2016 was executed between the parties in respect of subject unit. Despite several requests and reminders of the complainants, the OPs executed and registered Deed of Conveyance.  As per Sale Agreement, it was stipulated that the OP-1 company will deliver the subject unit with bungalow within 42 months from the commencement of construction of building. Complainants had paid full consideration amount but the OP-1 did not start construction work on Unit No. A-288 in Zone-09 at Lord City, Sonarpur.

                Finding no other alternative, the complainants have issued emails dated 07.11.2017 and 19.03.2019. Lastly, complainants have issued legal notice dated 25.03.2019 to the OPs for refund of entire consideration amount but the OPs did not heed such request The complainants have suffered mental agony and harassment due to non refund of consideration amount. Hence, the complainants have filed the instant consumer complaint before this Forum seeking redress and reliefs as incorporated in the prayer of the complaint.

              OPs despite publication of notice in the daily news paper failed to file WV within the limitation period U/s 13 (2) of the CP Act, 1986. No request for condonation of delay or extension of time for filing WV is made. Therefore, right of the OPs to file WV is closed.

              In support of their case,  all the complainants  have  tendered their evidence through affidavit.

              On perusal of consumer complaint, evidence adduced by the complainants coupled with documents annexed therewith, it would reveal that complainants have paid Rs. 6,65,000/- including registration fees of Rs. 47,000/- to the OP-1 for the subject  Unit No. A-288 in Zone -09 measuring about 02 cottahs of land including bungalow at Lord City, Sonarpur within the District of South 24 Pgs. Despite execution and registration of the subject  plot the OPs did not hand over physical possession of land and bungalow to the complainants. Thus, it goes to show that the complainants have already paid the entire consideration amount along with registration fees to the OP-1 for 02 cottahs of land including bungalow over Unit No.A-288 in zone-09 at Lord City, Sonarpur. Despite emails dated 07.11.2017, 19,09,2019 and legal notice dated 25.03.2019, the OPs did not hand over physical possession of the subject land along with bungalow to the complainants.

               It is trite law that the parties are bound by the agreement. A person who signs a document contains certain contractual terms is normally bound by them even though he is ignorant of their precise legal effect, in a decision reported in AIR 1996 SC 2508 (Bharati Knitting Company –vs- DHL World Wide Express Courier Division of Airfreight Ltd.) the Hon’ble Supreme Court has observed thus:

          “ It is seen that when a person signs a document which contains certain contractual terms, as rightly pointed out by Mr. R.F Nariman, Ld. Senior Counsel, that normally parties are bound by such contract; it is for the party to establish exception in a suit. When a party to the contract disputes the binding nature of the singed document, it is for him to prove the terms in the contract or circumstances in which he came to sign the documents need to be established. The question we need to consider is whether the District Forum or the State Commission or the National Commission could go behind the terms of the contract? It is true, as contended by Mr. M. N. Krishanmani, that in an appropriate case, the Tribunal without trenching upon acute disputed question of facts may decide the validity of the terms of the contract based upon the fact situation and may grant remedy. But each case depends upon it own facts. In an appropriate case where there is an acute dispute of facts necessarily the Tribunal has to refer the parties to original Civil Court established under the CPC or appropriate State law to have the clams decided between the parties. But when there is a specific term in the contract, the parties are bound by the terms in the contract.”

             In terms of the Agreement  for Sale   the OP-1 company and its Managing Director under obligation to hand over possession of the subject bungalow including land to the complainants with 42 months from the date of commencement of construction.

               It is well settled that after making payment of entire consideration amount,  purchasers cannot wait indefinitely for having a roof over their head. In that perspective, when the OPs have failed to handover or delivery of possession of  bungalow and land within the time frame and did not keep promise as per Agreement for Sale, this itself amounts to deficiency in services.

              On evaluation of materials on record, it is quite evident that the complainants being “consumers” hired the services of the OPs in a disputed bungalow construction and the OPs have failed to keep their promise in handing over possession of  bungalow  and land as per commitment in favour of the complainants  within the stipulated period and thereby deficient in rendering services within the meaning of Section 2 (1) (g) read with section 2 (1) (o) of the Act. In the premises, complainants are entitled to get reliefs. In our view, when there is hardly any chance to complete the construction in near future, an order directing the OPs to refund the amount of Rs. 7,12,000/- along with compensation in the form of simple interest  at the rate of 6  percent  P.A. from the date of each payment till its realization will meet the  ends of justice. Under compelling circumstances, the complainants have come up in this Forum for which they are entitled to litigation costs which we quantify at Rs. 5,000/-.

           In view of the above, the complaint is disposed of with the following directions:-

1. The OPs are directed to refund the amount of Rs. 7,12,000/- along with compensation in the form of simple interest  at the rate of 6  percent P.A. in favour of the complainants from the date of each payment till its realization.
2. The OPs are also directed to make payment of a sum of Rs. 5,000/- as costs of litigation in favour of complainants.
3. The above payments should be paid within 60 days from the date in terms of the above order failing which the complainants shall be at liberty to execute the order by filing application against the OPs.

            Copy of the judgment be provided to the parties as mandated by the Consumer Protection Act. The judgment be uploaded forthwith on the website of the Commission for the perusal of the parties.