Delhi

New Delhi

CC/355/2014

Asha Kumar & ANR - Complainant(s)

Versus

M/S. The Union of India - Opp.Party(s)

16 Jul 2015

ORDER

CONSUMER DISPUTES REDRESSAL FORUM-VI

(DISTT. NEW DELHI), ‘M’ BLOCK, 1^STFLOOR,

VIKAS BHAWAN, I.P.ESTATE,

NEW DELHI-110002.

 

Case No.CC/355/14              Dated:

In the matter of:

 

MS.ASHA KUMAR,

W/O SHRI KRISHAN KUMAR,

U16, GREEN PARK MAIN,

NEW DELHI

                   ……..COMPLAINANT

         

VERSUS

 

UNION OF INDIA & ORS.

THROUGH SECRETARY,

DEPARTMENT OF POSTS, DAK BHAWAN,

P.S. PARLIAMENT STREET, SANSAD MAR,

NEW DELHI-110001

 

POST MASTER,

POST OFFICE KILA,

 BAREILLY (UP)

 

………. OPPOSITE PARTIES

 

 

 

ORDER  [ ORAL]

Date of Arguments :16.07.2015

MEMBER:  RITU GARODIA

 

Present:    Both the parties.

 

The complaint pertains to non payment of maturity amount of Kisan Vikas Patras.  The complainant father purchased Kisan Vikas Patras, details of which are as follows:

Kisan Vikas Patras No.	Date of maturity	Amount
38 CD 811737	17.02.2013	Rs.10,000/-
38 CD 811738	17.02.2013	Rs.10,000/-
38 CD 811739	17.02.2013	Rs.10,000/-
38 CD 811740	17.02.2013	Rs.10,000/-

 

He expired on 27.11.2011 in Dhanwantari Tomer Hospital, Bareilly.  Death certificate issued by said hospital is annexed along with funeral receipt by Hindu Social Service Trust, Bareilly.  The complainant approached the Post Master for payment of maturity amount which was rejected.  Therefore, complaint was filed.

OP in its version has stated that no claim form was submitted along with death certificate and as such they were unable to process the claim.

On 28.11.2014, the order sheet of this Forum indicates that claim form along with original certificate was accepted by OP Counsel, Mr. R N Yadav.  Moreover on 27.1.2015 OP counsel stated that OP is unwillingly to accept the death certificate issued by the hospital.

In our considered view, the complainant who is the nominee in said Kisan Vikas Patras has been running from pillar to post to receive the maturity amount of her late father.  Claim form and original certificate has already been handed over to OP. 

Public institutions like post office have no intention to keep the money of public after maturity.  We, therefore direct OP to release the maturity amount to complainant after accepting the death certificate of hospital furnished by complainant. We also direct OP to pay Rs.5,000/- towards litigation expenses.

The payment be made within 30 days of the receipt of the copy of the order; otherwise action will be taken under Section 25 / 27 of the Consumer Protection Act.

File be consigned to record room.

Copy of the order be sent to the parties free of cost.

        Pronounced in open Court on 16.07.2015.

(C.K.CHATURVEDI)

PRESIDENT

 

 

(RITU GARODIA)

MEMBER