Delhi

New Delhi

CC/1026/2013

Vian Sharma - Complainant(s)

Versus

M/S. Standard Chartered Bank - Opp.Party(s)

07 Jul 2015

ORDER

CONSUMER DISPUTES REDRESSAL FORUM-VI

(DISTT. NEW DELHI), ‘M’ BLOCK, 1^STFLOOR,

VIKAS BHAWAN, I.P.ESTATE,

NEW DELHI-110002.

 

Case No.CC/1026/13                     Dated:

In the matter of:

 

MS.VINA SHARMA,

41, SBI COLONY,

DIGHA GHAT,

PATNA-800011

 

                   ……..COMPLAINANT

         

VERSUS

 

1          STANDARD CHARTERED BANK

PARLIAMENT STREET BRANCH

NEW DELHI-110001

 

2.       STANDARD CHARTERED SECURITIES (INDIA) LTD. STANDARD CHARTERED TOWERS,

IST FLOOR, 201-B/1,

GOREGAON-E,

MUMBAI-400063.

………. OPPOSITE PARTIES

 

 

 

ORDER  [ ORAL]

Date of Arguments :07.07.2015

MEMBER:  RITU GARODIA

 

Present: Counsel for complainant Sh. Mukesh Rastogi and officer of OP.

 

The short facts of alleged deficiency are that complainant a widow lady opened a DMAT account with OP in 2005-06.  It became chargeable from 2008.  The complainant requested OP for closure of Bank Account on 25.2.10 (letter annexed).  However, she received demand letter dt.6.6.2012 for maintenance charges.  Thereafter complaint filed the present complaint.

OP has given vague and evasive reply in its version by stating that matter is barred by limitation as well as arbitration.  It has further denied any request for closure of DMAT account.  OP has admitted the demand letter dated 6.6.2012.  OP AR has orally submitted that there are prescribed format through which the share could have been transferred and DMAT account closed.

We have given due consideration to arguments and pleadings OP has admitted the DMAT account and letter dated 6.6.12.  The complaint was filed on 6.1.14 which is well within limitation.  The letter by complainant regarding closure is placed on record file.  OP has admitted that DMAT account can only be closed after certain formalities are fulfilled but it has never intimated or informed the same to the complainant.  OP has not placed any cogent or convincing reason for non-communication of the prescribed format to innocent consumers.  We, therefore, hold OP guilty of imperfection in service and direct OP:

1. To transfer the share in DMAT account to complainant.

ii)      To close the DMAT account.

iii)     To waive of maintenance charge imposed on OP after 25.2.2010.

 iv)    We also award Rs.25,000/- as compensation for harassment and mental trauma caused to consumer due to negligence on OP’s part.

The payment be made within 30 days of the receipt of the copy of the order; otherwise action will be taken under Section 25 / 27 of the Consumer Protection Act.

File be consigned to record room.

Copy of the order be sent to the parties free of cost.

        Pronounced in open Court on 07.07.2015.

 

 

(C.K.CHATURVEDI)

PRESIDENT

 

 

(RITU GARODIA)

MEMBER