Delhi

New Delhi

CC/477/2018

BIKRAM SINGH RAWAT - Complainant(s)

Versus

M/S. PUNJAB NATIONAL BANK. - Opp.Party(s)

19 Feb 2020

ORDER

 

 

 

                                        CONSUMER DISPUTES REDRESSAL FORUM-VI(DISTT. NEW DELHI),

‘M’ BLOCK, 1^STFLOOR, VIKAS BHAWAN,

I.P.ESTATE, NEW DELHI-110002.

 

Case No.CC. 477/2018                                     Dated:

In the matter of:

Bikram Singh Rawat

S/o Sh. Darshan Singh Rawat

R/o B-58, Mandawali, East Vinod Nagar,

Delhi-110092

....COMPLAINANT

VERSUS

 

Bank Manger, Punjab National Bank,

K-15, Sagar Ratna, Outer Circle,

Connaught Place, New Delhi-110001

            .....OPPOSITE PARTY

 

 

PRESIDENT- ARUN KUMAR ARYA

 

ORDER

The complainant has filed the present complaint against the OP under section 12 of Consumer Protection Act, 1986. The facts as alleged in the complaint are that the complainant is an account holder of OP having account no. 3092000100204021. It is further alleged that OP had deducted a total sum of Rs. 25,000/-  by way of three different transactions i.e. 10,000/-, 10,000/- & 5,000/- on 29/08/2018.

On 01/09/2018, OP had again deducted the same amount of Rs. 25,000/- by way of same  three different transactions i.e. 10,000/-, 10,000/- & 5,000/-. It is alleged that complainant had not received any message regarding the above said transaction.

The complainant immediately complaint to the OP and also lodged FIR dated 01/09/2018, complainant also visited to the OP But OP neither  refunded the amount to the complainant nor giving any information about the above said transaction in question, hence this complaint.

Notice of the complaint was sent to the OP but none appeared and therefore, OP was ordered to be proceeded with ex-parte on 14/10/2019.

Complainant has filed ex-parte evidence by way of affidavit wherein he has corroborated the contents of his complaint. File is perused.

 

From the un-rebutted testimony of the complaint and documents placed on record, we are convinced that the submissions put forth by the complainant are true.  Bare perusal of the complaint and its annexures shows that complainant is an account holder in OP bank and the six unauthorized transactions were done by the OP with the complainant’s account for a sum of Rs. 50,000/- (Rs. 25,000/- +25,000/-) and OP did not refunded the said amount. 

In view of above discussion, We hold the OP to be guilty of deficiency in service and direct as under:-

                                   i)          OP to pay the complainant a sum of Rs.50,000/-within 30 days of this order, failing which OP shall be                                                          liable to pay 9%simple interest per annum till the date of realization.

ii)         Pay to the complainant a sum of Rs.5,000/- as compensation   towards harassment, mental agony and pain including the cost of litigation.

 

The order shall be complied within 30 days of the receipt of the copy of the order. A copy of this order be sent to both the parties free of cost by post.

Orders be also sent to www.confonet.nic.in.

File be consigned to record room.

Pronounced in open Forum on 19/02/2020.

 

 

(ARUN KUMAR ARYA)

PRESIDENT

(NIPUR CHANDNA)                                                                                         (H M VYAS)

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