PRESENT

           SMT. ASHA SHETTY           :   HON’BLE PRESIDENT

            SRI. ARUN KUMAR K.        :   MEMBER                                  

ORDER

The complaint is allowed.  The Opposite party i.e. M/s OTIS Elivator company (India) Ltd., represented by its Authorized Signatory shall replace the entire unit/elevator by taking back defective unit with fresh warranty.

Or

In the alternative opposite party shall refund the entire amount of Rs.13,14,861/- (Rupees thirteen lakhs fourteen thousand eight hundred sixty one only) which includes the cost of the additional stabilizer.

Apart from the above further pay Rs.50,000/- (Rupees Fifty thousand only) as damages to the complainant and Rs.2,000/- (Rupees two thousand only) as cost of the litigation expenses.

Compliance/Payment shall be made within 30 days from the date of this order.

In case of failure to comply the above mentioned order within the stipulated time, the Opposite Party is directed to pay interest at the rate of 10% per annum on the above said total amount from the date of failure till the date of payment.

Copy of this order as per statutory requirements, be forward to the parties free of costs and file shall be consigned to record room.

                                    PRESIDENT                                      MEMBER