Delhi

New Delhi

EA/16/2012

Vinod Shzrma - Complainant(s)

Versus

M/S. New Delhi Railway Station - Opp.Party(s)

01 Sep 2015

ORDER

CONSUMER DISPUTES REDRESSAL FORUM-VI

(DISTT. NEW DELHI), ‘M’ BLOCK, 1^STFLOOR,

VIKAS BHAWAN, I.P.ESTATE,

NEW DELHI-110002.

 

Case No.Ex/16/12                                Dated:

Case No.CC/1401/10

In the matter of:

Sh. Vinod Shzrma

E-21, DDA Colony, New Delhi-18

……..COMPLAINANT

       

VERSUS

1. New Delhi Railway Station

        Ajmeri Gate handicapped counter

        New Delhi

2. General Manager

        Northern Railway Head quarter

        Baroda House, New Delhi-1        

                                         ……. OPPOSITE PARTIES

 

ORDER

President: C.K Chaturvedi

               

This is a remand back case from the Hon’ble State Commission.

The short facts of the complaint are that the complainant, who is a handicapped person, undertook a journey from New Delhi to Smastipur on 21.8.10 by purchasing a ticket for this journey from the handicapped counter for Superfast train No. 2566 from New Delhi to Smastipur.  It is alleged by him that the counter clerk issued a wrong ticket of Express train instead of Superfast.  During the journey, the ticket examiner checked this ticket and found that he was not having a ticket of this train and therefore he gave excess fare ticket along with penalty of Rs. 259/- .  He was also carrying some goods of his relative which he also lost due to harassment in the train.  He made a complaint to the Railway and Railways replied vide letter dated 22.11.10 stating that necessary disciplinary action has been taken against the defaulting clerk.  In view of this, the case of the complainant is admitted by the Railway who has not filed any defense or version in the court to justify the conduct of the Railway clerk. 

OP has filed a reply taking technical pleas and asking us to disbelieve the Complainant. OP had admitted to its mistake in letter dated 22.11.10 and are now taking a contrary stand in their reply.

We have heard the complainant who is a poor handicapped person and having faith in consumer court moved this complaint and came personally on crutches and considered the reply filed by OP.

Keeping in view the humiliation and harassment suffered by him for no fault of him, due to negligence of railways clerk, and  loss of goods worth Rs. 25,000/-, though there is nothing to accept or reject on either side, we award a compensation of Rs. 10,000/- to the complainant, which will be paid by OP. 

The order shall be complied with within 30 days of the receipt of the copy of the order; otherwise action can be taken against OP under Section 25 / 27 of the Consumer Protection Act.

File be consigned to record room.

Copy of the order be sent to the parties free of cost.

 

        Pronounced in open Court on 01.09.2015.

 

 

(C.K.CHATURVEDI)

PRESIDENT

 

 (Ritu Garodia)

MEMBER