Delhi

New Delhi

CC/480/2012

Dr Guriqbal Grover - Complainant(s)

Versus

M/S. Kingfisher Airlines Ltd. - Opp.Party(s)

03 Sep 2015

ORDER

CONSUMER DISPUTES REDRESSAL FORUM-VI

(DISTT. NEW DELHI), ‘M’ BLOCK, 1^STFLOOR,

VIKAS BHAWAN, I.P.ESTATE,

NEW DELHI-110002.

 

Case No.CC/480/12                                                                                                                                                                               Dated:

In the matter of:

Dr. Guriqbal Grover,

R/o 5266 A, Sector 38,

West Chandigarh.

……..COMPLAINANT

       

VERSUS

Kingfisher Airlines Ltd.,

Ticketing officer: N-42, Outer Circle,

Connaught Place, New Delhi-110001

Registered office:

12th Floor, UB Tower,

UB City, no.24, Vital Mallaya Road,

Bangalore 560001

                                         ……. OPPOSITE PARTY

 

ORDER

President: C.K Chaturvedi

               

The case of the complainant is that his minor son aged 15 years had a confirmed ticket of OP airlines for travel from Delhi to London on flight no.1T002, on 15.05.10. He had all valid documents of travel with him. Yet the officials of OP, at the airport denied him boarding. The child was alone at airport, with no support and the anxious parents were worried and requested the relative to again come back to airport to stay with the child. The complainant also booked a ticket for himself to rush from England to India, for taking him back.

However, on the next day, the some officials realizing their mistake, allowed him to board another flight after 24 years of wait at airport with no arrangement from him to sleep or food etc.

The OP has not chosen to file reply despite of notice to it and it was proceeded exparte. We have considered the evidence of complaint, who is father of the child and appreciated his anxiety, agony and deficiency in service to his son, who too faced numerous difficulties and delay by 24 hours. Considering the unrebutted evidence, we hold OP liable of its negligence act in wrongly denying boarding to child. We award a consolidated compensation of Rs.50,000/- inclusive of litigation expenses.

 The order shall be complied with within 30 days of the receipt of the copy of the order; otherwise action can be taken against OP under Section 25 / 27 of the Consumer Protection Act.

File be consigned to record room.

Copy of the order be sent to the parties free of cost.

 

        Pronounced in open Court on 03.09.2015.

 

 

(C.K.CHATURVEDI)

PRESIDENT

 

 

(Ritu Garodia)

MEMBER