Delhi

New Delhi

CC/566/2013

Col. Harmeet Singh Sethi - Complainant(s)

Versus

M/S. Jet Airways (India) Ltd. - Opp.Party(s)

12 Feb 2015

ORDER

CONSUMER DISPUTES REDRESSAL FORUM-VI

(DISTT. NEW DELHI), ‘M’ BLOCK, 1^STFLOOR,

VIKAS BHAWAN, I.P.ESTATE,

NEW DELHI-110002.

 

Case No.CC/566/13                        Dated:

In the matter of:

Col. Harmit Singh Sethi,

11^th FL, Hansalaya Building,

15-Barakhamba Road, New Delhi-110001

……..COMPLAINANT

       

VERSUS

Jet Airways (India) Ltd.,

Siroya Centre,

Sahara Airport Road, Andheri East,

Mumbai-400099

                                         ……. OPPOSITE PARTIES

 

ORDER (Oral)

Date of Arguments: 12.02.2015

Member: Ritu Garodia

Present:    Complainant in person.

                None for OP.

                Arguments heard.

 

The short fact of alleged deficiency is that the complainant had purchased four travel coupon for Rs.36,232/- valid for 6 months. The complainant used one coupon and misplaced the remaining three coupons. Several emails were exchanged between the parties and OP refused to issued the duplicate coupon. OP in its affidavit admitted that booklet conati9ng four travel coupons has been purchased by Complainant and only one has been utilized for travel. OP has refused to issue duplicate coupons on the dual grounds of misuse as well as being prohibited by terms and conditions applicable.

However, OP has not given cogent or convincing reason for refusing the issuance of duplicate coupons. The alleged terms and condition are neither elucidated nor annexed with pleadings. The OP airlines cannot justify its blatant act of not providing the service inspite of taking advance payment for said services.

  We therefore hold, OP guilty of deficiency in service and direct OP to pay Rs.27,444/- (Rs.36,232 minus Rs.8,786/-) with 9% interest from date of complaint till payment. We also award Rs.25,000/- as compensation for harassment and mental agony inclusive of litigation expenses.

The order shall be complied with within 30 days of the receipt of the copy of the order; otherwise action can be taken against OP under Section 25 / 27 of the Consumer Protection Act.

File be consigned to record room.

Copy of the order be sent to the parties free of cost.

 

 

        Pronounced in open Court on 12.02.2015.

 

 

(C.K.CHATURVEDI)

PRESIDENT

 

 

(S.R. CHAUDHARY)                 (Ritu Garodia)

MEMBER                                  MEMBER