Delhi

New Delhi

CC/1060/2013

Parinati Verma - Complainant(s)

Versus

M/S. Indian Railway Authorty Head Quarter - Opp.Party(s)

24 Feb 2015

ORDER

 

CONSUMER DISPUTES REDRESSAL FORUM-VI

(DISTT. NEW DELHI),

 ‘M’ BLOCK, 1^STFLOOR, VIKAS BHAWAN, I.P.ESTATE, NEW DELHI-110002.

 

Case No.C.C./1060 /13                                                                                                                                                                        Dated:

In the matter of:

MS.PARINATI VERMA

D/O AMAR NATH VERMA

BRINDAVAN GIRI HOSTEL

B-27, SHAKARPUR

NEW DELHI-92

                      .......COMPLAINANT

 

VERSUS

 

INDIAN RAILWAYS AUTHORITY, HEAD QUARTER OFFICE, BARODA HOUSE NEW DELHI-01

 ......OPPOSITE PARTY

ORDER

President: C K Chaturvedi

The short facts stated by the complainant are that he was on 1.10.13 travelling in Magdh Express from New Delhi to Patna   in AC B-I coach.  At about 02.45 am some body snatched her handbag, containing cash, mobile, charger a ring and other things and fled. She herself shouted but no one came and she herself found the TTE sleeping soundly and gate was found open.  She lodged a report with OP State Railways Police vide intimation no.26716, mentioning therein the facts.

The OP in its reply has not denied the facts but claimed that it has no liability u/s 100 of Railway Act.  We have heard the parties and find that OP has misdirected itself in appreciating the complainant. Section 100 of the  Railway Act, is not an immunity to Railway against its negligence and imperfection on  the part of its employees e.g. TTE or coach attendant, nor if allows railways to though open the gate to outsiders to lost or commit offences with passengers.  Thus holding OP deficiency is deficiency, we direct OP to  pay Rs.4000/- to complainant as compensation for the deficiency and pay R.1000/- for litigation charges and harassment.  The should be made 30 days for the receipt of the copy of the order.

File be consigned to Record Room.

Copy of the order be sent to the parties free of cost.

        Pronounced in open Court on 24.02.2015.

 

 

(C.K.CHATURVEDI)

    President      

 

 

 

(S.R.CHAUDHARY)          (RITU GARODIA)

Member                         Member