Delhi

New Delhi

OC/1665/2003

Shilpa Arora - Complainant(s)

Versus

M/S. HDFC Bank Ltd. - Opp.Party(s)

19 Oct 2015

ORDER

CONSUMER DISPUTES REDRESSAL FORUM-VI

(DISTT. NEW DELHI), ‘M’ BLOCK, 1^STFLOOR,

VIKAS BHAWAN, I.P.ESTATE,

NEW DELHI-110002.

 

Case No.OC/1665/03                           Dated:

In the matter of:

Ms. Shilpa Arora,

C/o Career Launcher,

B-52, Okhla Industrial Area,

Phase-I, New Delhi-110020

……..COMPLAINANT

       

VERSUS

HDFC Bank Ltd.,

G-3/4, Surya Kiran Building,

19, K.G Marg, New Delhi-110001

                                         ……. OPPOSITE PARTY

 

ORDER

President: C.K Chaturvedi

               

The short facts of the complaint are that complainant was beneficiary of a debit card no.4386240101380812 issued by OP Bank. On August 03, she made some purchased at merchant established Ornate Garments. She gave card to merchant, who swapped it thrice for Rs.2,240/-, but the machine did not generate transaction slip, to continue payment. In the end, she made cash payment. Later same day, she learnt from ATM slip, that Rs.2,240/- had been debited 3 times, clearing payment of Rs.6,720/-. She inform the merchant, who stated that no credit was received from Bank, and she followed the bank who asked her to wait, for some time. In the meanwhile, she sent a legal notice on 15.09.03 on these facts, and in October 03, filed this complaint on not getting any response.

The OP in reply has stated that in terms of the rules, in such cases, the amount is credited after 60 days, if the merchant is not able to come back with proof of transaction, and charges back with VISA was intimated after receiving legal notice, and OP vide letter October 16, 03, has replied to legal notice of this position, by letter Exh.OPW1/B, placed on record.

The reply stated that the amount has been already credited to her account on 26.10.03.

We have heard both the parties, perused the record, and find that complainant rushes to Court within a month of giving legal notice and filed this complaint on 08.10.03, and taking up of complaint on 15.10.03. The notice could not be served and it was ordered for serving for 16.01.04. By this time complainant has received credit, but the Counsel did not inform the Court, and proceedings have lingered like a suit for 12 years, wasting time in pleadings, evidence and arguments.

In our considered view, complainant and her Counsel has wasted enough of time of Court and have taken Forum for a ride. The complainant deserved no compensation, as she has suffered no loss. Complaint is dismissed.

File be consigned to record room.

Copy of the order be sent to the parties free of cost.

 

        Pronounced in open Court on 19.10.2015.

 

 

(C.K.CHATURVEDI)

PRESIDENT

 

 

 (Ritu Garodia)

MEMBER