Delhi

New Delhi

CC/608/2014

Dr. Surajit Mitra - Complainant(s)

Versus

M/S. Ethiopian Airlines - Opp.Party(s)

13 Jul 2015

ORDER

CONSUMER DISPUTES REDRESSAL FORUM-VI

(DISTT. NEW DELHI), ‘M’ BLOCK, 1^STFLOOR,

VIKAS BHAWAN, I.P.ESTATE,

NEW DELHI-110002.

 

Case No.CC/608/14                       Dated:

In the matter of:

DR. SURJIT MITRA,

IIFT BHAWAN, B-21,

QUTAB INSTITUTIONAL AREA,

DELHI-110016

                   ……..COMPLAINANT

         

VERSUS

1. EMIRATES AIRLIES LTD 7 ANR,

DLF CENTRE, 7^TH FLOOR,

PARLIAMENT STREET, ONNAUGHT PLACE,

NEW DELHI-110001

 

2. MR.SULAIMAN AHMAD,

VICE PRESIDENT EMIRATES,

INDIA & NEPAL, CHANDER MUKHI,

6^TH FLOOR, NARIMAN POINT,

MUMBAI-400021.

 

………. OPPOSITE PARTIES

 

 

 

 

 

ORDER  [ ORAL]

Date of Arguments :13.07.2015

MEMBER:  RITU GARODIA

 

Present:    Parties.

Argument heard

 

        Complainant filed evidence.  Copy given.

The brief facts are that the complainant, Director of IIFT, a Deemed University, boarded   OP-1 flight for attending a conference on 27.2.15.  He was travelling to Kenya via Dubai and Dar-es-Salam.  He was informed mid air by cabin crew that only part of luggage would be loaded.  He made repeated request for loading his luggage containing important and necessary documents but on arriving at his destination, his luggage was found missing.  He incurred an expense of Rs.10,700/- for purchasing basic articles of daily use.  Complainant had to represent his country and appear in conference in the same clothes and without the prepared presentation paper for the entire duration of conference.

OP in its reply has admitted delay in delivery of luggage and has stated that luggage was not loaded due to flooding in Dubai Airport and was handed over on 3.3.2015 at Dar-es-Salam.

We have carefully considered the arguments by both parties.  Delay in baggage for 5 days is admitted by both parties.  Complainant being a Director of IIFT had to suffer undue misery due to lack of important and necessary documents and proper attire while presenting his papers in the conference.  OPs would have been deligent in acceding to request of complainant. It should have been sympathetic to the plight of passengers who were carrying important documents/papers.

We, therefore, hold OP guilty of imperfection in service for being insensitive to travails of passengers travelling on important work and direct  it to pay Rs.50,000/- as compensation for harassment, mental trauma, inconvenience caused inclusive of litigation expenses.

The payment be made within 30 days of the receipt of the copy of the order; otherwise action will be taken under Section 25 / 27 of the Consumer Protection Act.

File be consigned to record room.

Copy of the order be sent to the parties free of cost.

        Pronounced in open Court on 13.07.2015.

 

 

(C.K.CHATURVEDI)

PRESIDENT

 

 

(RITU GARODIA)

MEMBER