Delhi

New Delhi

CC/200/2014

Sunana Dhir - Complainant(s)

Versus

M/S. Emirates Airlines - Opp.Party(s)

06 Apr 2015

ORDER

CONSUMER DISPUTES REDRESSAL FORUM-VI

(DISTT. NEW DELHI), ‘M’ BLOCK, 1^STFLOOR,

VIKAS BHAWAN, I.P.ESTATE,

NEW DELHI-110002.

 

Case No.CC/200/14                                Dated:

In the matter of:

Ms. Sunana Dhir,

C/o Dr. Jatinder Singh Bedi,

B-30, Ashoka Apartment, Plot no.8,

Sector-12, Dwarka, New Delhi-110078

 

……..COMPLAINANT

       

VERSUS

Emirates Airlines,

DLF Centre, 5^th FL, Parliament Street,

Connaught Place, New Delhi-110001

 

                                         ……..OPPOSITE PARTY

 

ORDER

Member: Ritu Garodia

The complaint is filed in this Forum regarding a lost laptop. The Short fact is that passenger was travelling from Washington to Indi via Dubai on 16.02.14. During Security checkup, her laptop was found missing from security conveyor belt. She email to OP in this regard and received an email on 21.02.14 from OP giving details of 2 laptops found in Lost and Found section of Dubai Airport and asking about requisite password for verification which was duly given by the passenger. However a reply was received on 28.02.14 that the aforementioned laptop matched the verification provided by another passenger and was accordingly handed over to the said passenger.

OP in its reply has stated that laptop was never in their custody but was in the custody of airport security from where it is admittedly lost and consequently are not liable in any manner,

Travel by complainant in OP airlines and loss of loss of laptop in Dubai Airport at security check in is admitted by both the parties. The OP subsequently contacted the “Lost and Found” department of airport authorities and made an effort to locate the lost laptop which was however not recovered. OP has not indulged in any deficiency in service; rather they have tried their utmost to help the complainant recover her lost laptop.

Thus, complaint having no merit is therefore dismissed.

File be consigned to record room.

Copy of the order be sent to the parties free of cost.

 

 

        Pronounced in open Court on 06.04.2015.

 

                   

(C.K.CHATURVEDI)

PRESIDENT

 

 

(S.R. CHAUDHARY)                         (Ritu Garodia)

MEMBER                                                   MEMBER