Delhi

New Delhi

CC/929/2013

Narender Sharma - Complainant(s)

Versus

M/S. Compaq Computers Asia Ltd. - Opp.Party(s)

19 Feb 2019

ORDER

 

CONSUMER DISPUTES REDRESSAL FORUM-VI

                                           (DISTT. NEW DELHI),

                                     ‘M’ BLOCK, 1^STFLOOR, VIKAS BHAWAN, I.P.ESTATE,

                                                                                            NEW DELHI-110001

 

Case No.C.C./929/2013                                                                                                     Dated:

In the matter of:

NARENDER SHARMA

52, Jonapur, Near Central Bank of India

Mehroli, Delhi- 110092                                                                                                                                                                                                                                                                                                                       .…Complainant

                                                      

                                                            Versus

 

 

1. COMPAQ COMPUTERS ASIA LTD.

Through its Director

21, Barakhamba Road, New Delhi-110001

 

2. MASTEREX TECH

B-5, Eros Apartment 56, Nehru Place,

Green park, New Delhi

 

3. SPICE RETAIL LTD.

Shop No. 30, G-3, Gedor House

51, Nehru Place, Delhi                                                                                                                                                                                                                                                                               ……Opposite Parties

 

ARUN KUMAR ARYA-MEMBER

                                                                                    ORDER

 

            After reading the advertisements issued by OP No. 1 in various newspapers complainant on 03.12.2010 telephonically conducted OP-3 to purchase a laptop computer. The OP no. 3 disclosed the rate of laptop as Rs. 30,200/- with all the softwares required by the complainant. The complainant the laptop was delivered to the complainant at his office in Patiala House Courts by OP no. 3 to the complainant who paid Rs. 30,200/- in cash (receipt in annexed). On 15.02.2011 the computer in question did not work and has stated by complainant (got dead).  The complainant made a telephonic call to OP No.2 who told that complaint will be attended within 3 or 4 days. The engineer of the Op did not visit the office of the complainant on 20.02.2011 and hence complainant himself visit office of the OP No.2 for removal of the defect in the laptop.

On his visit to Office of OP-2 their officials were discourteous and ill mannered behavior without checking the laptop they ask the complainant to bring certain accessories that is optical drive, XP license drive CD for window. The officials of the OP-2 refuse to issue the job card to the complainant and flatly refused to repair the laptop in question. Thereafter, complainant served a legal notice to the OP through his counsel but in vain ( Annexure C-2), hence this complaint.

On hearing the complaint, the complainant issued a notice to the OP. On 06.05.2014 the learned predecessor Bench of this Forum proceeded the OP’s ex-parte.

The complainant failed its affidavit in evidence and the rejoinder. The complainant was heard through his AR and the Forum has perused the record. The retail invoice of the laptop in question is placed on record in which book no, serial no., date along with service tax no. are given. For a somehow Rs. 30,200/-, hence this receipt remains undisputed.

The evidence of the complainant remained unrebutted and unchallenged as no written statement as no defense was taken by the OP in this case.

Keeping in view of facts and circumstances, the considered view of the Forum there is a clear deficiency on the part of the OP. Accordingly, following direction is  as under:-

1.     Directed the OP-1 to pay Rs.30,200/- to the complainant within 30 days of this order failing which OP No. 1 has to pay an                  interest of 9% on the awarded amount till its realisation.
2.    Complaint is directed to return the aforesaid laptop computer to OP after receipt of payment

Copy of the order may be forwarded to the parties to the case free of cost as statutorily required. 

Announced in open Forum on 22/02/2019

The orders be uploaded on www.confonet.nic.in.

File be consigned to record room.

 

 

 

                                               (ARUN KUMAR ARYA)

                                                       PRESIDENT

 

        (NIPUR CHANDNA)                                                           (H M VYAS)

            MEMBER                                                                           MEMBER