Delhi

New Delhi

CC/1/2019

Arvind Kumar - Complainant(s)

Versus

M/S. CMD,IRCTC & Anr. - Opp.Party(s)

07 Feb 2023

ORDER

 

 

CONSUMER DISPUTES REDRESSAL COMMISSION-VI

(NEW DELHI), ‘M’ BLOCK, 1^STFLOOR, VIKAS BHAWAN,

I.P.ESTATE, NEW DELHI-110002.

Case No.CC. 01/2019                                     

In the matter of:

 

Arvind Kumar

S/o Sh. Rahtu Lal

R/o D-79, Loknayakpuram,

DDA Flats, New Delhi-110041                                               ....Complainant

 

Versus

 

Shri S.P. Mall,

Chairman and Managing Director,

India Railway Catering and

Tourism Corporate Ltd.,

B-148, 11^th Floor, Statesman House,

Barakhamba Road,

New Delhi-110001                                               ……Opposite Party No.-1

 

CMD/Branch Manager,

State Bank of India

G-3 Vikaspuri,

New Delhi-110018                                                   …..Opposite Party No.-2

 

Quorum:

 

Ms. Poonam Chaudhry, President

Mr. Bariq Ahmad, Member

Mr. Shekhar Chandra, Member

                                                                        Date of Institution:03.01.2019                                                                  Date of Order      : 07.02.2023

O R D E R

POONAM CHAUDHRY, PRESIDENT

 

 

 

07.02.2023.

CC/01/2019

Pr. None for parties.

The present petition has been filed by complainant claiming damages on account of deficiency in service; alleging unfair trade practice and prayed for compensation to the tune of Rs.25,000/- (Rs. Twenty five thousand only) with litigation expenses of Rs.5,000/- (Rs. Five thousand only).

Brief facts are that the complainant booked a railway ticket on 23.12.2018 from New Delhi to Rajenerdra Nagar Terminal, Bihar through online portal of Opposite Party no. 1 i.e. IRCTC. The transaction as reflected in the account of the complainant were successful and an amount of Rs. 6713.76/- were deducted from the account of the complainant. On the same day, complainant received another massage informing that the 'tickets could not be booked, services could not be rendered, the amount deducted will be refunded.

It is alleged by complainant that on contacting the office of the Opposite Party no-1, the official of the OP-1 misbehaved and instead of solving his problem, tried to complicate it further. He further stated that officials of Opposite Party No-1 conveyed to the complainant that the amount will be refunded after 05 to 07 days. It is admitted by the complainant that the amount was refunded on 26.12.2018 i.e. just after 03 days but the complainant has grievance that once the amount is deducted the Opposite Party No-1 cannot withhold it and it would be credited to his account then and there the same. Therefore, he has sought compensations for delayed payment and harassment.

We have gone through the record since the amount deducted has been refunded to the complainant just within 03 days, we do not find any deficiency in service. The Opposite Party no-1 is a Government body and in normal course also whenever any commercial transactions are made, it is always conveyed that transaction will be adjusted within next 07 working days.

Since the complainant was harassed and compelled to approached this Commission, we feel that  an amount of Rs.2000/- (Rs. Two thousand only) be granted to him as compensation.

The petition is accordingly disposed of with the direction to the Opposite Party No-1 to pay for sum of Rs.2000/- (Rs. Two thousand only) to the complainant as compensation within 4 weeks of receipt of the order failing which OP No.-1 will be liable to pay interest @ 7.5% p.a. till realization.

A copy of this order be provided to all parties free of cost. The order be uploaded on the website of this Commission.

File be consigned to record room along with a copy of the order.

 

 

PRESIDENT

MEMBER                                                                                                                                          MEMBER