Date of Filing:13.07.2009<br /> Date of Order:31.08.2009<br /> <br /> <br /> <br /> BEFORE THE II ADDITIONAL DISTRICT CONSUMER DISPUTES REDRESSAL FORUM SESHADRIPURAM BANGALORE-20<br /> <br /> <br /> Dated: 31ST DAY OF AUGUST 2009<br /> PRESENT<br /> <br /> <br /> <br /> Sri S.S. NAGARALE, B.A, LL.B. (SPL.), President.<br /> Smt. D. LEELAVATHI, M.A.LL.B, Member.<br /> Sri BALAKRISHNA. V. MASALI, B.A, LL.B. (SPL.), Member.<br /> <br /> COMPLAINT NO: 1640 OF 2009<br /> <br /> G. Priyadarshini,<br /> “Devadarshini”,<br /> 63, 5th Cross, Malleshwaram,<br /> Bangalore-560 003. Complainant<br /> <br /> V/S<br /> <br /> Mr. Manoj Manicketh<br /> and Ajay Kumar Jain,<br /> Barti Airtel Limited,<br /> No.11/1 and 12/1 West “A” Wing,<br /> Marathi Infotech Center,<br /> Amarjothi Layout, Domlur,<br /> Bangalore 560 071. Opposite Party<br /> <br /> ORDER<br /> By the President Sri. S.S. Nagarale<br /> <br /> The complainant Smt. Priyadarshini has filed this complaint against the opposite party stating that the opposite party has changed the plan without notice to her. She was harassed by calling her. She submitted that she has been wrongly charged to 250 plan and 799 plan. The billing center confirmed that she has been wrongly billed and the area executive shall reduce it. She submitted that the executive harassed her and talked rudely and line was disconnected when written complaint was made. <br /> 2. Notice was issued to opposite party through RPAD. Notice was refused. The refusal of notice was taken as due service. Therefore, opposite party placed exparte. <br /> 3. Perused the complaint and documents. Heard the complainant in person. <br /> 4. The case put up by the complainant has gone unchallenged. The opposite party has not appeared and contested the matter even though notice sent to opposite party. It appears that opposite party has no defence to make that’s why the opposite party has remained absent. The Consumer Protection Act is a social and benefit oriented legislation. The purpose of the Act is to protect better interest of the consumers. The consumers are said to be the king. The service provider should see that the customers are not harassed unnecessarily. It is the duty of the service provider to give respect and treat the customers with a dignity. The complainant in this case has made allegation that the opposite party executive behaved rudely with her and she had been harassed unnecessarily and the plan had been changed without her notice. If the allegations of the complainant are true then it is a serious matter. The opposite party should not do such things in future and the opposite party executives and all the officers and staff members should behave properly with the complainant or any customer. A customer is the most important visitor in the premises of the service provider. He/she is not dependent on the service provider, on the other hand the service providers are dependent on the customer. So under these circumstances, the opposite party in this case shall behave in a proper and civilized manner with the opposite party or with any other customer. The service was disconnected on request of the complainant so, the matter ends there. There is no further any kind of harassment with the complainant. With the above observations, directions and warning the matter is closed and the same is disposed off. <br /> 5. Send the copy of this Order to both the parties free of costs immediately. <br /> 6. Pronounced in the Open Forum on this 31ST DAY OF AUGUST 2009. <br /> <br /> Order accordingly,<br /> <br /> PRESIDENT<br /> We concur the above findings.<br /> <br /> MEMBER MEMBER<br /> rhr.,<br />