West Bengal

Kolkata-I(North)

CC/09/431

Shantanu Boral - Complainant(s)

Versus

M/s. Bajaj Auto Limited and 2 others - Opp.Party(s)

13 Jan 2014

ORDER

Consumer Disputes Redressal Forum, Unit-1, Kolkata
8B, Nelie Sengupta Sarani, 4th Floor, Kolkata-700087.
Web-site : confonet.nic.in
 
Complaint Case No. CC/09/431
 
1. Shantanu Boral
42/A, Roy Bahadur Road, Kolkata-700034.
Kolkata
West Bengal
...........Complainant(s)
Versus
1. M/s. Bajaj Auto Limited and 2 others
Akurali, Pune, Maharashtra.
............Opp.Party(s)
 
BEFORE: 
 HON'ABLE MR. Sankar Nath Das PRESIDENT
 HON'ABLE MRS. Samiksha Bhattacharya MEMBER
 
PRESENT:
 
ORDER

1)                   Shantanu Boral,

            42/A, Roy Bahadur Road, Kolkata-700034.                                  ________ Complainant

 

___Versus___

 

1)                   M/s. Bajaj Auto Limited, Service Department,

Represented by the Managing Director,

Reg. Office : Akurali, Pune, Maharashtra-411035.

 

2)                   M/s. Bajaj Auto Limited,

Regional Office : 232/B, Acharya Jagdish Chandra Bose Road,

2nd, Lucas Building, Kolkata-700017.

 

3)                   M/s. S.P. Auto Cure,

            8, Sadan Hari Mukherjee Road, Kolkata-700034.                         _________ Opposite Party

 

Present :           Sri Sankar Nath Das, President.

                        Smt.  Samiksha Bhattacharya, Member

                                        

Order No.   33    Dated  13/01/2014.

 

          The case of the complainant in short is that the complainant having felt the need to possess and use a two wheeler for his transport and convenience purchased one two wheeler being Bajaj XCD 125 D.T.S.I. bike from o.p. no.3 which is manufacturer and marketed by o.p. no.1 on 23.6.08. Accordingly the complainant paid the consideration price of Rs.41,950/- including the VAT as per bill / invoice. Unfortunately, from day one the complainant found that mileage given by the said vehicle was 40-45 km / ltr as against 109 km / ltr as claimed by o.ps. Despite the firm assurance made by o.ps. the matter of poor mileage still continued with the said vehicle. Moreover, the said vehicle faced pick up problem which was also brought to the notice of o.p. nos.2 and 3. Beside the poor mileage and pick up problem within three months from purchase the complainant had to replace the clutch plate also. Instead of offering easy transport convenience and economy the said vehicle gave mental agony and tension. Finding no other alternative complainant filed the instant case for seeking appropriate redressal of his grievances.

            All o.ps. contested the case by filing w/v denying the material allegations interalia stated that clutch plate can be damaged due to bad driving of the driver. The mileage depends upon speed. When the said vehicle developed the problem in pick up and jerking o.p. nos.2 and 3 gave the mandatory services. As because before realizing any vehicle for sale the same is subject to various fitness and quality tests, so no question arises of supplying any substandard defective problematic motor cycle to the complainant. O.ps. made several attempts to resolve the cogent disputes and problems but the complainant declined to act accordingly. So the case should be dismissed with cost.

Decision with reasons:

            We have gone through the pleadings of the parties, evidence and documents in particular. It is admitted fact that the complainant has purchased the two wheeler from o.p. on 23.6.08 and got the same registered vide regn. no.WB 20F 4230 against the warranty card for 24 months warranty. But unfortunately the said vehicle gave poor mileage though the o.ps. assured 109 km / ltr mileage. We have gone through the annexures filed with the complaint petition. Complainant went several times to o.p. no.3 for servicing. Complainant also wrote a letter to o.p. no.1 informing  them his grievances by his letter dt.18.11.08. Again complainant sent a lawyer’s letter to o.p. on 1.7.09. In reply o.p. no.3 opined that complainant never visited their place but from the documents we have come to know that complainant visited o.p. no.3 several times and the complainant annexed cash memo thereto. Complainant has believed in o.p. company but he is dissatisfied with the vehicle of the aforesaid model. Complainant faced problems from the aforesaid two wheeler and filed the instant case and after filing of the instant case complainant had to purchase another two wheeler. But the complainant neither file any Expert Report nor disclose the how many kilometers the two wheelers plied. The mileage assurance given by o.p. is advocated in respect of running the vehicle only on top gear and without any interruption of the clutches.  So we are in the view that the complainant is entitled to get relief in part..

            Hence, ordered,

            That the case is allowed on contest in part against all o.ps. O.ps. are jointly and/or severally directed to refund a sum of Rs.20,000/- (Rupees twenty thousand) only since the vehicle is already more than 5 years old to the complainant and are further directed to pay compensation of Rs.5000/- (Rupees five thousand) only for harassment and mental agony and litigation cost of Rs.1000/- (Rupees one thousand) only within 45 days from the date of communication of this order, i.d. an interest @ 10% p.a. shall accrue over the entire sum due to the credit of the complainant till full realization.

            Complainant is also directed to return the two wheeler in question to o.ps. within 15 days after realization of the aforesaid amount.

 
 
[HON'ABLE MR. Sankar Nath Das]
PRESIDENT
 
[HON'ABLE MRS. Samiksha Bhattacharya]
MEMBER

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